NTL Servers Hit By E-Mail Fault
Posted: 11th Jun, 2003 By: MarkJ
A sporadic fault with NTLs e-mail service appears to be affecting an unknown number of the operators customers. Several have complained of e-mail being almost unusable since last Friday!:
NTL says it is working to remedy the issue, which it insists is not a major problem. It also says that it doesn't stop people from sending emails, just from downloading new messages they have received.
"It's an intermittent fault, affecting a tiny number of customers," an NTL spokesman told ZDNet UK on Wednesday. He declined to give precise details of the problem or to say how long it is likely to take before the service is resolved, but insisted that "a quick fix" is being implemented.
A number of NTL users, though, are angry about the lack of information that has been available about the problem.
What? NTL not giving users enough information? Why we've never heard of such a thing =); still, it can't be any worse than Tiscali's level of customer communication, can it? More @ ZDNet.
NTL says it is working to remedy the issue, which it insists is not a major problem. It also says that it doesn't stop people from sending emails, just from downloading new messages they have received.
"It's an intermittent fault, affecting a tiny number of customers," an NTL spokesman told ZDNet UK on Wednesday. He declined to give precise details of the problem or to say how long it is likely to take before the service is resolved, but insisted that "a quick fix" is being implemented.
A number of NTL users, though, are angry about the lack of information that has been available about the problem.
What? NTL not giving users enough information? Why we've never heard of such a thing =); still, it can't be any worse than Tiscali's level of customer communication, can it? More @ ZDNet.
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