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Clara.net Users Spoofed By Fake Mail
By: MarkJ - 01 December, 2003 (12:47 PM)

Random customers of UK ISP Clara.net have reportedly been receiving fake (spoofed) e-mails, which make the messages 'appear' as if they're coming from the Clara.netís Accounts Department:

These emails are fake and are part of a fraudulent attempt to get customers to mail their account and credit card details to unknown third parties.

Customers should not respond to these emails. Claranet under no circumstances ask customers for any sensitive information via email. The email has the following characteristics:

--

Subject: "Your clara.net account - IMPORTANT!"
From: "Clara.net Accounts Department"
Body:
"Dear valued customer, Due to some technical problems we need to update your account information. Please fill in and submit the form bellow immediately in order to avoid interruption of your services! A representative will also call you shortly to validate the information you submited! We apologize for any inconvenience!"

--

If you receive an email of this type, please delete it. Claranet are pursuing the origins of these emails.

If you have any questions about this please contact our Customer Services desk on 0845 355 1000


Sadly such attempts at fraud are not uncommon in the online world, common sense and checking directly with the company via a phone is always a wise precaution.

Remember, no competent online business would request such sensitive financial details via e-mail.


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