BTs Milton Keynes ADSL Pilot Initiatives
Posted: 07th Apr, 2004 By: MarkJ
The Milton Keynes Broadband Action Group (MKBAG) has revealed details of two new BT ADSL pilot initiatives in the area. The tests are ultimately based around extending coverage while maintaining reliability:
BT will not disconnect a customer because he/she is over the decibel limit, regardless of whether their neighbour can or cannot get broadband. In the small number of cases where an individual has broadband over the decibel limit and consistent service problems which cannot be resolved are being experienced, BT may need to cease the service.
We'll also make every effort to ensure a neighbour who can't get broadband, while his neighbour can, has his/her line checked thoroughly.
In order to support this approach we launched two pilot initiatives on Wednesday 31st March.
The following scenario outlines how the new initiatives work:
PILOT INITIATIVE - ENSURING THAT THE NEIGHBOUR WHO CAN'T GET BROADBAND HAS THEIR LINE CHECKED THOROUGHLY.
PILOT INITIATIVE - ENSURING THAT THE NEIGHBOUR WHO CAN GET BROADBAND (BUT IS OVER THE LIMIT) DOES NOT HAVE THEIR BROADBAND SERVICE DISCONNECTED.
Full details can be found HERE. Thanks to ADSLGuide for being the first to spot this.
BT will not disconnect a customer because he/she is over the decibel limit, regardless of whether their neighbour can or cannot get broadband. In the small number of cases where an individual has broadband over the decibel limit and consistent service problems which cannot be resolved are being experienced, BT may need to cease the service.
We'll also make every effort to ensure a neighbour who can't get broadband, while his neighbour can, has his/her line checked thoroughly.
In order to support this approach we launched two pilot initiatives on Wednesday 31st March.
The following scenario outlines how the new initiatives work:
PILOT INITIATIVE - ENSURING THAT THE NEIGHBOUR WHO CAN'T GET BROADBAND HAS THEIR LINE CHECKED THOROUGHLY.
PILOT INITIATIVE - ENSURING THAT THE NEIGHBOUR WHO CAN GET BROADBAND (BUT IS OVER THE LIMIT) DOES NOT HAVE THEIR BROADBAND SERVICE DISCONNECTED.
Full details can be found HERE. Thanks to ADSLGuide for being the first to spot this.
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