Telewest's E-Mail Problems Continue
Posted: 23rd Jun, 2004 By: MarkJ
Two weeks ago 40,000 of Telewest's customers began suffering intermittent e-mails problems following bodged maintenance work. Sadly up to 250,000 users have again been hit with similar difficulties:
Telewest says those problems have now been sorted. Yesterday, though, the cableco was hit by yet another snag leaving as many as 250,000 punters facing difficulties accessing their email. Those hit reported problems logging into their email accounts and sluggish downloading of messages into inboxes.
Telewest's director of Internet services, Chad Raube, explained that the cableco has "embarked on a project to improve our previous email platform with an upgraded system". He went on: "These types of modernisation projects are inherently complex, and do require a certain amount of fine-tuning."
The Register reports that Telewest has drafted in a team of Microsoft experts to help locate and resolve the remaining problems.
Telewest says those problems have now been sorted. Yesterday, though, the cableco was hit by yet another snag leaving as many as 250,000 punters facing difficulties accessing their email. Those hit reported problems logging into their email accounts and sluggish downloading of messages into inboxes.
Telewest's director of Internet services, Chad Raube, explained that the cableco has "embarked on a project to improve our previous email platform with an upgraded system". He went on: "These types of modernisation projects are inherently complex, and do require a certain amount of fine-tuning."
The Register reports that Telewest has drafted in a team of Microsoft experts to help locate and resolve the remaining problems.
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