BT Responds - Satellite ISP Usage Cap
Posted: 20th Feb, 2003 By: MarkJ
UK ISP BTOpenworld has today issued us with a personal response to the recently reported broadband satellite ISP bandwidth cap news item.
We must admit to being surprised, we weren't expecting BTO to reply, indeed we didn't even ask them to. It's pleasant to see such a quick reaction and they even noted a random topic by one of our forum posters:
BT Openworld Business Internet Services
Broadband Satellite
REACTIVE MEDIA STATEMENT
From Monday 17th February, we contacted a small number of our satellite customers regarding their usage of our broadband satellite service.
These customers, representing less than one per cent of the user base, are using a disproportionate percentage of bandwidth, which is affecting the quality of service that our whole customer base should experience. This is mainly due to the heavy use of a number of bandwidth-hungry applications / practices, such as peer to peer, hosting of large web sites, or continuous file transfer. The connection of more than the stipulated number of PCs to the service can also lead to excessive traffic.
Satellite Broadband has enabled us to offer the benefits of broadband in areas where ADSL or Cable broadband is not available. To ensure that we are able to continue to deliver a high quality of service to all of our customers, we have notified these heavy users that they need to adjust their usage patterns.
Last week's claims by ISP Review forum member dlknight that his satellite usage was being capped by BT Openworld is incorrect as BT Openworld was not capping heavy users at the time.
The fact that BT Openworld has this week begun to proactively manage its satellite network to ensure optimum use of bandwidth across the customer base is unrelated. It is driven by BT Openworlds desire to maintain the service quality for the majority and ensure all customers receive a fair share of bandwidth. This will result in the temporary limitation of speeds to the heavy users during busy periods. There are no plans at present to restrict our DSL network.
Unfortunately BTO still isnt clear on what they consider to be heavy usage, yet we will put this to them. Its also worth noting that last sentence: There are no plans at present to restrict our DSL network.
We must admit to being surprised, we weren't expecting BTO to reply, indeed we didn't even ask them to. It's pleasant to see such a quick reaction and they even noted a random topic by one of our forum posters:
BT Openworld Business Internet Services
Broadband Satellite
REACTIVE MEDIA STATEMENT
From Monday 17th February, we contacted a small number of our satellite customers regarding their usage of our broadband satellite service.
These customers, representing less than one per cent of the user base, are using a disproportionate percentage of bandwidth, which is affecting the quality of service that our whole customer base should experience. This is mainly due to the heavy use of a number of bandwidth-hungry applications / practices, such as peer to peer, hosting of large web sites, or continuous file transfer. The connection of more than the stipulated number of PCs to the service can also lead to excessive traffic.
Satellite Broadband has enabled us to offer the benefits of broadband in areas where ADSL or Cable broadband is not available. To ensure that we are able to continue to deliver a high quality of service to all of our customers, we have notified these heavy users that they need to adjust their usage patterns.
Last week's claims by ISP Review forum member dlknight that his satellite usage was being capped by BT Openworld is incorrect as BT Openworld was not capping heavy users at the time.
The fact that BT Openworld has this week begun to proactively manage its satellite network to ensure optimum use of bandwidth across the customer base is unrelated. It is driven by BT Openworlds desire to maintain the service quality for the majority and ensure all customers receive a fair share of bandwidth. This will result in the temporary limitation of speeds to the heavy users during busy periods. There are no plans at present to restrict our DSL network.
Unfortunately BTO still isnt clear on what they consider to be heavy usage, yet we will put this to them. Its also worth noting that last sentence: There are no plans at present to restrict our DSL network.
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