Virgin Blames Routers For ADSL Bug
Posted: 05th Nov, 2003 By: MarkJ
UK ISP Virgin.net has just confirmed that the recent broadband ADSL service problems were down to dud routers. Virgin has informed us that they will be issuing a full statement shortly:
The ISP estimates that between ten and 15 per cent of its 30,000 or so ADSL punters has been hit by the problem which has resulted in a slow service and lost connections. The ISP has also seen a "significant" increase in complaints because of the issue.
Virgn.net's MD Alex Dale told The Register that the ISP had already offered compensation to some customers. He added: "If they [customers] feel they've had inadequate service we will offer compensation."
The Register quotes Mr Dale as stating that the work should be completed by 14th November.
The ISP estimates that between ten and 15 per cent of its 30,000 or so ADSL punters has been hit by the problem which has resulted in a slow service and lost connections. The ISP has also seen a "significant" increase in complaints because of the issue.
Virgn.net's MD Alex Dale told The Register that the ISP had already offered compensation to some customers. He added: "If they [customers] feel they've had inadequate service we will offer compensation."
The Register quotes Mr Dale as stating that the work should be completed by 14th November.
Latest UK ISP News
Cheap BIG ISPs for 100Mbps+
Community Fibre £21.00
Virgin Media £26.00
Shell Energy £26.99
Plusnet £27.99
Zen Internet £28.00 - 35.00
150,000+ Customers | View More ISPs
Cheapest ISPs for 100Mbps+
Modest Availability | View More ISPs
Latest UK ISP News
Cheap BIG ISPs for 100Mbps+
Community Fibre £21.00
Virgin Media £26.00
Shell Energy £26.99
Plusnet £27.99
Zen Internet £28.00 - 35.00
Large Availability | View All
Cheapest ISPs for 100Mbps+
Large Availability | View All
Helpful ISP Guides and Tips
Sponsored Links
The Top 15 Category Tags
- FTTP (5515)
- BT (3514)
- Politics (2537)
- Openreach (2297)
- Business (2262)
- Building Digital UK (2244)
- FTTC (2043)
- Mobile Broadband (1973)
- Statistics (1788)
- 4G (1664)
- Virgin Media (1619)
- Ofcom Regulation (1461)
- Fibre Optic (1395)
- Wireless Internet (1389)
- FTTH (1381)
Sponsored
Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules