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Virgin Blames Routers For ADSL Bug
By: MarkJ - 05 November, 2003 (2:45 PM)

UK ISP Virgin.net has just confirmed that the recent broadband ADSL service problems were down to dud routers. Virgin has informed us that they will be issuing a full statement shortly:

The ISP estimates that between ten and 15 per cent of its 30,000 or so ADSL punters has been hit by the problem which has resulted in a slow service and lost connections. The ISP has also seen a "significant" increase in complaints because of the issue.

Virgn.net's MD Alex Dale told The Register that the ISP had already offered compensation to some customers. He added: "If they [customers] feel they've had inadequate service we will offer compensation."


The Register quotes Mr Dale as stating that the work should be completed by 14th November.


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