I have now been a member of Vispa for 14 months. I can honestly say they are the worst managed company I have come across.
Every month I have experienced at least 4 outages of 1 hour or more (some being half a day).
The first 6 months were hell. Speeds of 1Mbps if you were lucky.
There customer service never apologise who offer compensation. I know of at least 20 members locally who are connection. We all experience the same issues.
After 14 months, enough was enough. I spoke to there customer care department and said I wanted to cancel. They told me I couldn't get out of my 18 month contract and wanted to charge me nearly £200 to terminate early.
I am in the process of complaining to Ofcom and speaking to the local newspapers.
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