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The following page displays a list of all the broadband ISP reviews posted by CSAW (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by CSAW

 Claranet SOHO (Broadband Fixed Line)
Posted: 22nd Feb, 2009    By: CSAW
Full Star Full Star Full Star Full Star Half Star
Title: Clara.Net
I signed up to Direct Connection in 1995 and haven't changed my ISP account since then although Dircon were taken over by Netscalibur and more recently by Clara.Net.

After 14 years, I can say we have had very few problems and certainly not some of the horror stories I've read about here and elsewhere. My experience has been good and my only complaint has been the BT supplied part of the service.

My office is located 1600m from our local exchange and our Cu connection has been upgraded several times however, the best we could hope to achieve would be 1.5Mbps. We currently operate an ADSL 500 package which delivers near enough 496Kbps download. I replaced the BT Voyager MODEM with a WiFi router and we have up to five devices use the service.

At peak times this can be quite slow but mostly the service is robust and we accept that unless we subscribe to a Cable supplier it is unlikely to improve significantly. As I design and configure systems for WAN use, I know what services are available.

Prior to getting BBd we were invited to take part in a satellite broadband trial for locations where BT couldn't offer the service. The ISP was Dutch and the Telco was France Telecom who owned the satellite. The service was excellent and apart from some disruption due to an electrical storm and a dish the size of the gable end of the house, there were no downsides.

Perhaps I have been fortunate but Clara.Net have provided a reliable and stable service. I have just asked them to advise me what upgrades are available as I would like to improve the connection speed. There is much more content that requires faster throughput now and I am awaiting the response.

If I do not receive a reply in good time, I will migrate to another ISP and base my decision on the collective wisdom evident here.

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Half Star Empty Star
Support
Full Star Full Star Full Star Full Star Full Star
Services
Full Star Full Star Full Star Full Star Full Star
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