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The following page displays a list of all the broadband ISP reviews posted by dlguk (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by dlguk

 The Phone Coop (Broadband Fixed Line)
Posted: 25th Nov, 2016    By: dlguk
To think I put up with TalkTalk for more years than I care to remember, big mistake switch now and get the benefit of an excellent customer service team all in the UK. The following is just one example of the difference;

TalkTalk; I needed to know if a telephone number was free to me or not.
Result after 40 minutes an uncertain ‘it should be’

Phone Coop; My internet was dropping out, within minutes of phoning I was speaking to an assistant who said they would check the line and get back to me, which they did. It transpired that it was the fault of an old TalkTalk router, I couldn't even find a firmware update for it. I purchased a new router and although everything seems to working well for me, I have just received a call from them telling me that it did drop out through the night. They are going to investigate and get back to me.

I quit TalkTalk in March of this year and every month since I have received an email demanding payment from 50p to £11 then October I am in credit by £1.42. I have phoned, chatted online all to no avail. If I get a bill this month it is going to the ombudsman.


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