ISP Reviews by Hambleden Grump

My home community is forced to use the Avanti satellite solution because BT refuses to upgrade either the Henley-on-Thames exchange or to put in a more powerful booster (I am not a tecchy!) at the required point on the line.

The Avanti solution does work well up to a point. It is unobtrusive - certainly compared to my previous satellite system; delivers fairly good speed; and is normally not subject to downtime as a result of poor weather conditions.

However..... Avanti's customer service is appalling. My community is currently suffering from a problem at the base station which, we are informed, cannot be fixed until Friday at the earliest (5-working days from now). This is a totally unacceptable position for those in the villge who rely on internet connectivity to run home based business or who study from home.

I am disgusted at the company's attitude to this predicament as it has said it doesn't have the engineers available because they are all busy on installs for new customers. WHAT ABOUT YOUR EXISTING CUSTOMERS AVANTI???

So anyone considering Avanti would do well to seriously consider other suppliers before signing up to the service. If there are options, look at them very closely.