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The following page displays a list of all the broadband ISP reviews posted by Jester1964 (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by Jester1964

 KCOM (Broadband Fixed Line)
Posted: 15th Aug, 2014    By: Jester1964
Half Star Empty Star Empty Star Empty Star Empty Star
I've been with Eclipse more years than I care to mention, since dial up, then ISDN (was a gamer back then), so say 15 years anyway.

In the past few years I've continually upgraded my package with them and I'm currently on unlimited ADSL with local evening and weekend calls, this costs £46.48 per month. It was only recently that my street was given fibre.

Anyway, as stated I upgraded to unlimited, mainly due to the usage of Netflix and NowTV etc. I'm also a heavy downloader so unlimited was the only option if I didn't want any surprise bills.

Once fibre was available I queried the prices with Eclipse and really wanted fibre with a 100 meg limit as I was prepared to restrict my downloading etc to weekends and late evenings which is free. Bearing in mind Eclipse's fibre is pretty slow compared to the rest of the big boys and has a weedy basic 2 mb upload with another £10 fleeced from the gullible for a 10 meg upload. I also wasn't happy with my speeds that were deteriorating over the past few months, previously I was getting a reasonable and pretty reliable 13 meg down and about 1.5 meg up, average really. People mention the Eclipse portal. It's a joke. Why would anyone specifically need to tweak connection speeds for web browsing, email, FTP, VPN, gaming or downloads? Perhaps it's because the connection is so mediocre?

Apparently Eclipse cant do 100 meg fibre as a bundle, only 50 meg and unlimited. No reason why. So the options were really only unlimited fibre at £59 per month (or £69 with the 10 meg upload), which I find really expensive bearing in mind this is for the internet and nothing more. They also want to stiff you for a £108 setup cost if you don't opt for a 24 month contract, another reason to dislike the way they operate.

So OK, I speak to sales and tell them I want 100 meg fibre, they say no, only 50 meg or unlimited. I say OK I'm leaving give me a MAC code. They cant, you need to request it online in your account management page, which was fine. I look at requesting a MAC code and notice ' so your leaving us, please contact XXX number and see if a loyalty bonus might apply', I do this and the conversation was short, no we cant offer you a loyalty on any of our products, no reasons, so negotiation even after being a customer since methuselah was a child!!!!

Well, I went with TalkTalk, what a bargain, totally unlimited fibre, 56 meg down and 13 meg up (tested), unlimited evening and weekend calls, PlusTV box (worth £299 apparently)and pretty nifty homesafe software, PlusTV with 7 free Sky Entertainment channels (free with the package I chose anyway, all for less that £40 a month!!!

Eclipse, I can think of better ways of spending the £800 + a year you seem to think customers will pay for what is in reality the most basic and slowest of fibre services.

I don't think you will be in business for very much longer, once you lose your loyal customer base (the oldies like me!!) most of whom perhaps don't see or need the amazing added value and speeds offered by the other providers, yet.................




*** UPDATE - Another petty fail from ECLIPSE, Since cancelling my contract they totally throttled back my connection, now getting about 1mps down and .5 up, consistently since cancellation AVOID THESE PETTY LITTLE PEOPLE AT ALL COSTS...............

Time With Provider:
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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