Eclipse has been a solid, dependable ISP for over 3 years now, and until recently I have had little reason to speak with them - I paid the fair monthly price and received good connectivity (for where I live). I don't use their email or webspace options, just their connectivity.

In comparison to previous ISPs they seem to deliver higher performance over the long distance I am from the exchange.

But 3 months ago my connection was lost and it has taken significant investigation by BT OpenReach to finally locate the issue and repair it.

During this time I have worked closely with the Eclipse customer service team and was allocated a senior technical manager. I have found them to always be pleasant, polite and above all intelligent. Once past the standard tests and instruction they have come up with sound recommendations for tests to try and next steps to refine the search or rule out specific possibilities.

They have had the patience of saints working through BT Wholesale and BT OpenReach to get this issue escalated and resolved. I found it amazing how many issues with connections, the cabinet and cables BT found along the way. My router sync speed increased from 2meg to nearly 3 meg as a result - its amazing how poor some of the BT lines actually are, especially out of towns/cities.

With Eclipse I have always spoken to someone smart who understands what is going who is willing to help and go that extra mile to move things forward. Even when the BT OpenReach team has spoken to Eclipse they have been impressed, occassionally admitting that the Eclipse person knows as much (or more) than they do.

I would not hesitate to recommend Eclipse to others looking for a more advanced ISP who understand things way above the average low-cost box shifter.

I just need BT to get fiber out to the cabinet (or house) now to get anything faster :-)