The headline on their homepage reads as follows: -

Fast, friendly and customer-focused

Well, let's break that down and examine the evidence, shall we...?

Fast: - I live so close to the local exchange that I can walk there in about 5 minutes, yet I consistently upload faster than I download. We are paying  for their premium packgage (£32pcm).

Friendly: - Well I can't complain about the friendlieness of their CS staff, but they're damned good liars.

Customer-focused: - Well I think my response to the first two should answer that!Their tagline invites you to share the experience. So I am. If I could rate them in negative figures, I would! I needed to update Leopard the other day (OS 10.5.3 to 10.5..4) and it was a 240MB download. My router tells me I'm connected to the exchange at the full 8Mbs. So why did my download take nearly 10 HOURS?! Just 6.82kb/s!! 

 Unfortunately, it's my father's account and he won't call and request a MAC (though, having read others' experience, we don't stand a chance!) You would have thought that, being a Yorkshireman of Scots heritage the idea of saving £10pcm would appeal (Be has been recommended to me by a friend). 

 Eclipsed by all others - even Tiscali are rated higher!