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dobbybazzler's Review for The Phone Coop

 The Phone Coop (Broadband Fixed Line)
Posted: 29th Nov, 2016    By: dobbybazzler
Title: Bye Bye Phone Co-op (or should I say Talk Talk?)
For: co-operative ethos, transparent pricing, UK-based customer service.
Against: buying in services from Talk Talk.

I write this review reluctantly but, having endured 12 months of often dire Internet connectivity at home, feel the need to share.

We joined The Phone Co-op (TPC) last year, attracted by a fair price and the chance to support a co-operatively run provider. Before joining TPC we had been with Plusnet for years (long enough that we joined Force9 which later became part of Plusnet) and had no quibbles with the Plusnet service.

The changeover process from Plusnet was smooth, with good communications from TPC and initial performance was excellent. But then the issues started. At times the speed is great, the best we've ever had on our ADSL connection, but too often it can be dreadful. Dial-up/ISDN dreadful.

I won't bore you with the various attempts to resolve the problem. TPC's helpdesk have tried their best, but as far as I can see there's a limit to what they can do. It seems that TPC buy in Internet services from Talk Talk. If I'd known this to begin with then I wouldn't have touched TPC with a barge pole. I should have done my research before I signed up.

Having great customer service is one thing, but when you're buying in connectivity from one of the worst regarded providers in the country then I can't help but see a conflict.



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