Moved to phone coop from talktalk after reading the reviews. I also like the ethical approach of the Phone Coop. I signed up for the broadband + free weekend and evening calls. To date I have not experienced any of the negative views expressed on this site.

Pros:
- Easy sign up.
- Services started on the exact date specified without a hitch.
- Excellent customer support; quick response on phone and an English speaking person you can understand, polite and courteous.
- Router provided simply had to be switched on and everything worked.
- Had a problem setting up my e-mail; tech guy (who I got through to within 30sec of calling!) sorted it remotely within minutes.
- no cold calling trying to get me to buy services.

None of the above was provided by talktalk. While it may be cheaper (but not by that much), good customer service and hassle free experience is worth a lot. Considering the quality router and service I have received I think it is good value. I am paying no more than I did for phone calls only with BT back in 2004!

Broadband speed is OK ~4Mb download, ~0.5Mb upload. This is no worse than I had with talktalk, but I was hoping for better. However, for what I use the internet for (including iPlayer) there are no glitches.

Cons:
The only other thing I would really have liked is a user manual for the router, either as a pdf file or hard copy. There is help once you have logged in but to get to that point it is a bit hit and miss. Customising log in and security (if you feel you need to) needs a degree of familiarity with the system and takes some time.

Overall I would recommend the Phone Coop. Yes you can get cheaper and I suppose it is down to what value you place on customer service which, in my experience, has been better than any other service company I have dealt with.