I am so disappointed with the Phone Coop. I chose them originally because I was really impressed by their business model, ethical stance and seemingly competitive pricing. However, from day one it was a disaster. You can't get through to them on the phone, they don't respond to your emails, they hit you with massive hidden charges and the broadband service is so unreliable - I lose access for at least one whole day a month and have been almost a week solidly with no internet connectivity at all. Over the 18-month contract this has amounted to at least two-three months with no broadband access. Do you get any refund or compensation - not a penny! My phone has now gone dead but I'm too scared to report the fault in case they charge me another ridiculous fee like they did when I reported my faulty broadband and they tried to get it fixed.

I can't believe that an organisation that prides itself on being ethical can treat its customers in such an appalling way. Customer service is non-existent - I have started to wonder whether they even have anyone in the office half the time.

Save yourself the hassle - do NOT consider this company. I've been with others in the past - Sky, BT, Orange, Zen - without any bother. I've learnt my lesson in trying to support the small, alternative provider - it sadly just isn't worth it. Choose a professional provider instead.