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nbsimmons's Review for Three

 Three (Broadband Fixed Wireless)
Posted: 30th Apr, 2020    By: nbsimmons
Full Star Full Star Full Star Half Star Empty Star
Title: 4G with some hassle.
Well, I'm fairly disappointed to say the least. I moved house around two to three weeks ago and we needed broadband. After looking around and the current situation of OpenReach, I decided to trail Three's 4G home broadband option. After signing up with their non-contract, unlimited data option, I sat patiently for the router to arrive. I didn't get any dispatch notification so was a little worried it wasn't going to arrive - sure enough, it arrived as promised. So far so good.

After opening the box, sticking in the SIM card and turning the router on - we had internet! A solid 5 bars and a nice 70 down/30 up. Again, brilliant.

After using the internet for some time though, things started to go downhill. We started to incurr a minor issue wher things would need to be refreshed a second time to load. The page would begin to load but then "fail" with no error. I have to manually stop the browser and reload - the page then loads instantly.

The connection or speed can't be faulted but it's the intermittent issue that makes it unbearable to use and work with. I've tried numerous restarts, a factory reset and also a third-party router plugged into the modem but neither work.

I'm still, at the time of this review, trying to get second-level support to fix the issue and as a result will be cancelling in the cooling down period.

Time With Provider: 2 Weeks
Package Name:
Value
Full Star Full Star Full Star Full Star Full Star
Speed
Full Star Full Star Full Star Full Star Full Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Half Star Empty Star Empty Star
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