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Jim's Review for The Phone Coop

 The Phone Coop (Broadband Fixed Line)
Posted: 08th Jul, 2020    By: Jim
Title: Sadly below average
I had been with The Phone Co-op for a number of years (having switched from BT) until a few months ago when I made the switch to Pulse8 (see my other review!). I had gone to the Phone Co-op initially because I like the idea of a company owned by its members, but it never felt like it was. The fundamental problem, of course, is that they just piggyback TalkTalk, so to get the most out of that you would need to get better speed priority and have fantastic customer service and tech support. Pulse8 does that well, the Phone Co-op doesn't to the extent that I wondered why I should use them and not go straight to TalkTalk.

Stability was poor for much of the time. Speeds slow, and a number of times I was bumped down to ADSL from ADSL2 (I am near enough to the exchange to benefit from ADSL2). Getting Phone Co-Op tech support to resolve this and rest the line profile was painful as they were often dismissive and condescending.

Moving a few months ago to Pulse8 (and continuing to use my same Billion 7800dxl modem//router) has been a revelation and I realise now how bad Phone Co-op (using I suspect the lowest level of TalkTalk bundling) was. My stability and speed have increased massively since I left and support is also massively better.

It's sad, because I still like the idea of the cooperative mutual ideal, it's just a shame that in its current form the Phone Co-op isn't it.

Time With Provider: 5 Years
Package Name: Unlimited Broadband
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