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UK Broadband ISP TalkTalk Answers Tiscali Acquisition Questions

Posted: 18th May, 2009 By: MarkJ
UK ISP TalkTalk ( The Carphone Warehouse ), which just over one week ago nabbed rival broadband provider Tiscali UK for a bargain basement price (original news), has issued a list of common questions they've been receiving since the buy. Naturally they also include some answers to those questions too.. well, it'd be a pretty silly Q&A if they didn't :smirk: .
Most common questions:

Will we get to keep Tiscali TV?

All services will continue as normal.

Will Phorm will rolled out to Tiscali customers?

Phorm is not currently available to TalkTalk customers. Any introduction of Phorm will be communicated in advance and, as previously stated, this will be on an opt-in basis. There are no plans to introduce Phorm to Tiscali customers.

What happens to the other brands in the Tiscali stable - Pipex, freedom2surf, Nildram, Bulldog, Toucan etc?

Customers of all these brands will become part of the TalkTalk Group.

Questions about contracts:

Are contracts to Tiscali still binding after the acquisition?

Yes, all contracts will remain following the acquisition.

Will TalkTalk Group be taking on the Tiscali Business Network?

Yes, the business network, along with the Pipex Business and Nildram customers will be run by Opal, TalkTalk Group’s business communications company.

How will billing work? Will Tiscali customers be billed by TalkTalk?

Current arrangements remain in place for the time being. We’ll let you know before we make any changes.

Questions about products and services:

Will I get to keep my email address?

Yes, we want to make things as simple as possible - your email address remains the same.

Will I get to keep my dial up account?

Yes, we plan to continue to provide dial up accounts for the immediate future. If this changes, we let you know in advance and provide an alternative.

Do we continue to use the Tiscali technical support numbers or a different one?

Yes, please use existing support numbers.

When will TalkTalk Members’ forum be available to Tiscali customers?

The TalkTalk Members’ Forum has been very well received by TalkTalk customers. We’d like to give Tiscali customers access to real-time service information too, we will let you know our plans following completion.
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