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UK ISP THUS Pulls Plug on Pipecall Voice Over Broadband Service

Posted: 15th Sep, 2009 By: MarkJ
Business ISP THUS (Cable and Wireless) has pulled the plug on its Pipecall Voice over Internet Protocol ( VoIP ) service, describing it as being impossible to maintain. Instead the provider is encouraging existing customers to seek a comparable product from BT , which should be able to port their numbers over.

Why are you putting an end to the service?
The platform has reached the end of its serviceable life. It is not possible for THUS to effectively maintain it and deliver acceptable levels of reliability, performance and security and as such, the decision has been taken to close it.

THUS Pipecall FAQ
http://www.demon.net/helpdesk/producthelp/pipecall/faq/#5

Customers with credit on their account are being asked to contact the customer services department for a full repayment. The service itself will finally close at the end of this month. According to our latest Top 10 details, THUS had around 120,000 broadband customers a couple of years ago but has since declined to 93,000.

The move comes exactly one month after THUS launched VoIP & Web Connect, which it described as “a complete VoIP ready connectivity solution.” Unlike Pipecall the new product is a fully integrated voice and data network. Source: The Register .
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