Business ISP THUS (Cable and Wireless) has pulled the plug on its Pipecall Voice over Internet Protocol ( VoIP ) service, describing it as being impossible to maintain. Instead the provider is encouraging existing customers to seek a comparable product from BT , which should be able to port their numbers over.


Customers with credit on their account are being asked to contact the customer services department for a full repayment. The service itself will finally close at the end of this month. According to our latest Top 10 details, THUS had around 120,000 broadband customers a couple of years ago but has since declined to 93,000.

The move comes exactly one month after THUS launched VoIP & Web Connect, which it described as “a complete VoIP ready connectivity solution.” Unlike Pipecall the new product is a fully integrated voice and data network. Source: The Register .