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ISP Be Broadband UK Offers Service Status Updates via Twitter

Posted: 21st Sep, 2009 By: MarkJ
Popular ISP Be Broadband ( O2 ) has expanded its presence on Twitter, a social linking website, by launching a new profile that has been designed to help keep its members updated with any network outages, planned or unplanned. This is definitely something we would like to see more UK ISPs doing; at present only a few have recognised how useful the service can be (fewer calls/emails to tech support etc.).

Oli White, Head of Marketing at BE Broadband, said:

“We’re constantly looking for innovative new ways of communicating with our members using tools that are currently available. Twitter is perfect for sending out short messages to people that want to subscribe to them, so it was a natural fit for us to offer this service to customers. Hopefully it should add to the numerous other channels we use to communicate with our members and should help to prevent any surprise from outages.”

The stream will be used to update members daily on upcoming planned network outages at their exchange, so that they won’t be surprised at any changes to their service. The Twitter profile will also be able to alert members to any short notice or unplanned outages.

Be Broadband Twitters:
* http://twitter.com/BEStatus
* http://twitter.com/bebroadband

ISPreview also has a twitter - ISPreview Twitter Feed.
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