Under the Unfair Terms in Consumer Contract Regulations 1999 act all UK broadband ISPs are required to be clear, fair and up front with any extra charges they may levy against a customer. Ofcom also imposed its own set of guidelines during December 2008, which were designed to reinforce the message.


Sadly those hoping that the new guidelines might bring about a more transparent era of honesty would probably still feel disappointed by today’s market. Frustrating though it is, some of the bad habits that existed pre-December 2008 continue to hold sway. If anything the fierce levels of competition have only served to push more ISPs into sweeping their costly little demons under a carpet of small print, in the hope that nobody will notice, until it’s too late.

As ever the most potent of all weapons in a consumer’s arsenal should be his or her individual knowledge. It is important never to underestimate just how much time, money and hassle can be saved merely by spending a few minutes researching a service before committing to it. The purpose of this article is to help you do just that by identifying many of the most common and confusing costs that some ISPs could levy.

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https://www.ispreview.co.uk/articles/10_Hidden_Broadband_ISP_Charges/