KC ( Karoo ), the incumbent home phone and broadband ISP for Hull and East Riding (Yorkshire, UK), has criticised a recent broadband ISP customers satisfaction survey conducted by Which? (here) that stung the provider with some harsh criticism of its services.

The study itself praised ISPs Zen Internet and O2 UK, awarding them both a top customer satisfaction rating of 88% and 79% respectively. Meanwhile KC did considerably worse, appearing right near the bottom (above AOL and Orange) on just 36%.


It's reported that Which? based its Karoo results off a sample size of just 48 customers. The operator has now requested a meeting with Which? to discuss how they can address the issues raised by their customers.