Home » 

UK ISP News Archives

 » 
Sponsored Links

UK ISPs Zen Internet and Be Broadband TOP Which Customer Satisfaction Study

Posted: 18th Aug, 2011 By: MarkJ
gold starBroadband providers Zen Internet and Be Broadband have come top in Which? magazines latest consumer study of ISP quality, value, performance and general customer satisfaction. By contrast both AOL UK and Orange can be found languishing at the bottom (i.e. worst).

Which? Recommended Providers must score well for customer service, ease of setup, connection speed, reliability and technical support – and receive an overall score of 70% or more. Only Zen Internet , Be Broadband , Eclipse Internet , Utility Warehouse , GreenBee and PlusNet made the grade.

Which? Magazine said:

"Zen Internet is the best – it has retained the top spot in our survey for the fifth time in a row. It might not win hearts and minds when it comes to value – but it was awarded five stars for every other aspect of its service and received an overall customer score of 84%."
(Customer Satisfaction) - ISP Name
(84%) - Zen Internet .
(81%) - Be Broadband .
(77%) - Eclipse Internet .
(75%) - Utility Warehouse .
(75%) - GreenBee .
(72%) - PlusNet .
(56%) - PostOffice .
(56%) - Sky Broadband .
(55%) - Virgin Media .
(54%) - Madasafish .
(51%) - Demon Internet .
(48%) - Tesco .
(48%) - BT .
(45%) - KC (Karoo) .
(39%) - TalkTalk .
(37%) - Supanet .
(33%) - Orange .
(27%) - AOL UK .
Sadly Zen appears to have lost a few points since the last study was conduct earlier this year (here) when they were rated as 88%, meanwhile Be Broadband has risen from 75% and is now threatening their lead.
Search ISP News
Search ISP Listings
Search ISP Reviews
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £26.50 - 27.00
150Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £19.00
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £22.99
150Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (5721)
  2. BT (3570)
  3. Politics (2602)
  4. Openreach (2342)
  5. Business (2324)
  6. Building Digital UK (2277)
  7. FTTC (2061)
  8. Mobile Broadband (2039)
  9. Statistics (1830)
  10. 4G (1724)
  11. Virgin Media (1674)
  12. Ofcom Regulation (1494)
  13. Fibre Optic (1427)
  14. Wireless Internet (1417)
  15. FTTH (1383)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules