Home
 » ISP News » 
Sponsored

EE UK Fixed Broadband Customers Grow to 745000 as 4G Users Hit 2.9m

Monday, April 28th, 2014 (8:05 am) - Score 600

Mobile operator and ISP EE UK has recorded one of its best quarters of fixed line broadband subscriber growth after it added more than +19,000 customers in Q1-2014 to total 745,000 (up from +12k in Q4-2013). Meanwhile their 4G mobile customer base grew from 1,996,000 in Q4-2013 to reach 2.9m now (+889k in the quarter).

The provider claims that its strong fixed line broadband growth has been “driven by attractive combined fixed/mobile promotions” (i.e. existing EE, T-Mobile and Orange UK users benefit from a -£10 discount), although it would be nice to know how many of their fixed line customers have also taken 4G and superfast FTTC services as the two should complement each other (customer retention tool).

The good growth also comes despite Ofcom’s recent launch of an investigation into EE’s consumer complaints handling practices (here) and the raising of security concerns with their older BrightBox routers (here). However it must be stressed that the providers complaint volumes appear to be falling (here).

Neal Milsom, Chief Financial Officer of EE, said:

We are delivering strong, consistent commercial performance and continue to successfully create value through our award winning network. We signed up nearly 900,000 4G customers in a single quarter, with over one in four new customers opting for EE’s exclusive double speed 4GEE Extra plans. In line with our vision to provide the best network and best service, we’re also further improving customer service across all channels to support our long term growth.”

Elsewhere EE reported a quarterly turnover of £1,548m (-3.6% year-on-year comparison) and service revenue of £1,486m (-1.7%), which is partly due to their on-going investment into 4G services and related spectrum bands. As a side note EE still operates an old narrowband (dialup) Internet service, which has seen its customers decline from 5,000 to 4,000 in the latest quarter.

On top of that their 4G service now reaches 72% of the UK population (46m people, covering 200 towns and cities) and their “double speed” 4G (max of 150Mbps) service is available across the UK’s 20 largest cities (covering 25% of the population as of April 2014). EE has also launched a 4G LTE based Fixed Wireless Access alternative to Home Broadband in isolated rural areas (here) and plans to start boosting their mobile 4G speeds up to 300Mbps later this summer (here).

Add to Diigo
Tags: , , , ,
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
0 Responses

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £21.00 (*25.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: £50 Shopping Voucher
  • TalkTalk £21.95 (*36.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • xln telecom £22.74 (*47.94)
    Avg. Speed 66Mbps, Unlimited (FUP)
    Gift: None
  • Post Office £22.90 (*37.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2531)
  2. FTTP (2253)
  3. FTTC (1675)
  4. Building Digital UK (1616)
  5. Politics (1444)
  6. Openreach (1430)
  7. Business (1258)
  8. Statistics (1110)
  9. FTTH (1105)
  10. Mobile Broadband (1056)
  11. Fibre Optic (978)
  12. Ofcom Regulation (922)
  13. 4G (918)
  14. Wireless Internet (917)
  15. Virgin Media (870)
  16. EE (602)
  17. Sky Broadband (600)
  18. TalkTalk (586)
  19. Vodafone (532)
  20. 3G (417)
New Forum Topics
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact