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New Housing Estate Locals Complain FTTH Broadband ISP Has a Monopoly

Saturday, August 16th, 2014 (8:06 am) - Score 11,596

A new 200 acre housing development in South Gloucestershire (Charlton Hayes), which once complete will include 2,200 homes (inc. a school, business space and shops) and is situated near to the notorious Internet slowspot of Bradley Stoke, has seen its first residents complain about the lack of ISP choice because they can only get Seethelight’s 300Mbps capable Fibre-to-the-Home (FTTH) service.

The development connects to the local Filton telephone exchange and BTOpenreach are currently in the process of deploying their new hybrid fibre broadband (FTTC) services in the area, although it’s unclear how much of Charlton Hayes will eventually fall within BT’s upgrade plan or indeed which services they intend to make available. Some nearby street cabinets (e.g. cabinet 8) report to have FTTC available, while others have none and the latter frequently offer only fairly slow ADSL2+ speeds.

The situation in nearby Bradley Stoke is similar due to the high number of Exchange Only Lines (EOL) in the town and the fact that it’s split between the two telephone exchanges in Almondsbury and Filton. But earlier this month BT confirmed that Bradley Stoke’s EOL infrastructure was finally in the process of getting FTTC, so clearly progress is being made for some (here).

But, back in Charlton Hayes, the first locals have been complaining to developer Bovis Homes because they apparently have “no option” other than to take Seethelight’s service, although South West Business confusingly attempts to clarify by saying “residents have no option to go to another provider unless they pay for a phone line and broadband connection” (this doesn’t sound like no option, unless they really mean BT would have to build new infrastructure).

In any case Seethelight, which is able to offer superfast broadband packages of between 50Mbps and 300Mbps by using true fibre optic infrastructure via the Independent Fibre Networks Limited (IFNL) platform, appears to be the developments default utility provider for broadband and phone services (Sky’s TV service is also available over the network, like it is with GTC’s builds).

However, despite the good speeds and reasonably affordable service offered by Seethelight (details from our Dec 2013 article), at least some locals aren’t happy.

Jenna Gaff, New Charlton Hayes Resident, said:

My neighbours include a couple of doctors, people working in the same area as me and some IT consultants. We all need broadband for our work, but what I didn’t realise is that one company has a monopoly in Charlton Hayes.

These days everyone expects to have broadband along with the utilities when you move into a house. We have also got used to shopping around with all the providers offering different deals. It appears that this company has been chosen by the providers and people living in Charlton Hayes have no choice but to go with them.”

Apparently Ms Gaff, whom is also unhappy that the service ties her in to a 12 month contract (note: most of the big ISPs also use 12-18 months), has even setup a local campaign to help residents fight the issue.

But so far Bovis Homes doesn’t appear to care and said they had, “received extremely positive customer feedback in relation to the broadband provider at our Charlton Hayes development. We chose a broadband provider that we could be confident would offer our customers excellent connection speed and levels of service support, and given the level of overall customer satisfaction with their service at Charlton Hayes, there are no plans to change this arrangement.”

Bovis’s development is by no means alone in teaming up with an alternative FTTH provider, although we have often pondered over the pros and cons of delivering such a fast technology, albeit without giving consumers a choice over the more mainstream and recognisable providers.

Somebody who is accustomed to having that choice might well be displeased to lose it, even if the new service is likely to be a lot faster. On the other hand developers tell us that BT can’t always offer a competitive FTTP/H solution where they’re building.

Leave a Comment
78 Responses
  1. Avatar Chris Conder says:

    What some people don’t seem to realise is that in reality they have no choice. All the ISPs they choose from buy from the same provider, all they do is repackage it. It is a really big con game, people are buying from resellers and you tend to get what you pay for. One monopoly rules them all. The better ISPs do try to manage contention better and provide good customer service, and the cheap ones don’t. That is why everyone moans when it goes slow at peak times. yet they still go for the cheapest and think they are getting a bargain. If they have the chance of a fibre they should grab it. It will provide a much better service than anything they could get through a phone line, and if they want to remain slowlane cheapskates they could always put a phone line and broadband in, so they do have choice.

    1. Avatar FibreFred says:

      Of course they have a choice, its just a wire, what services and how they configure those services and price/bundle is up to the provider.

      Lots of choice

      But here… a choice and price of one, their complaint is valid. Fibre is great, but a choice of one ISP is not

    2. Avatar gerarda says:

      They do indeed have appear to have a choice – FTTP or whataver Openreach provides them with. Luckier than many.

    3. Avatar Ignitionnet says:

      Their complaint is indeed valid for the most part, beyond the ridiculous complaining about the 12 month contract that is actually standard.

      Wonder if Openreach are offering Ms Gaff any ‘advice’ with her campaign? If I were them I’d be going out of my way to get the column inches on this.

      Obviously her perception that she has choice using BT Group is a debatable one and they have a future proof solution in place already. Some can’t be satisfied 100%

    4. Avatar FibreFred says:

      gerarda, yeah but I don’t think that’s her point, she’s complaining that there’s no wholesale on the chosen FTTP provider.

    5. Avatar TheFacts says:

      Chris – in the same way we have no real choice of gas supplier because it comes through a single pipe…

  2. Avatar Tim says:

    Some people can’t see a good thing when it is available to them…

    Prices are fair and Sky TV thrown in free for a year. That should make most happy. The odd person that doesn’t like it simply shouldn’t buy a house there.

  3. Avatar fastman2 says:

    FYI

    See the ligth is nothing to do with openreach and it is likely that openreach will have no network on that development , so they will have no choice

    1. Avatar gerarda says:

      But openreach adsl is universally available according to BT so they have that choice

    2. Avatar fastman2 says:

      gerada not if there is a lock out on that development , which looks like in this

    3. Avatar Raindrops says:

      There is no lock out on that development the story even states…..
      “Some nearby street cabinets (e.g. cabinet 8) report to have FTTC available, while others have none and the latter frequently offer only fairly slow ADSL2+ speeds.”

      So clearly BT do have services in that area such as phone, ADSL etc, some even have FTTC available.

      If the complaint is about choice i do not understand it, she has a choice of a BT phone line, BT ADSL, waiting for BT FTTC/FTTP (as we all had to) or she can take seethelights service. That area actually has more choice than some parts of the country which can only still have ADSL and NOTHING else.

    4. Avatar fastman2 says:

      Raindrops there will be no copper into that site if see the light have exlusivity, there will be copper nearby (next road rounf the corner, on the main road, but not on that developmeent

    5. Avatar Raindrops says:

      They do not have exclusivity the story clearly states ADSL is available.

  4. Avatar DanielM says:

    Rather have Fibre broadband than copper broadband (FTTC)

    People complaining about a fast service, what next

    1. Avatar FibreFred says:

      Did you read the article? She’s not complaining about the fast service, the lack of choice is the complaint

    2. Avatar DanielM says:

      how is that different.. she has a choice of FIBRE BROADBAND.. if the ISP has a good network with enough capacity and doesnt rely on congent i see no problem.

    3. Avatar FibreFred says:

      Oh dear.. ok if you cannot see a problem then I won’t explain it to you

    4. Avatar Raindrops says:

      Story clearly states…
      “Some nearby street cabinets (e.g. cabinet 8) report to have FTTC available, while others have none and the latter frequently offer only fairly slow ADSL2+ speeds.”

      So clearly BT do have services in that area such as phone, ADSL etc, some even have FTTC available.

      If the complaint is about choice i do not understand it, she has a choice of a BT phone line, BT ADSL, waiting for BT FTTC/FTTP (as we all had to) or she can take seethelights service. That area actually has more choice than some parts of the country which can only still have ADSL and NOTHING else.

      There is choice.

  5. Avatar Chris Conder says:

    She has two choices. One supplier of proper, futureproof fibre broadband. OR multiple resellers of copper broadband of varying quality and prices.

  6. Avatar finaldest says:

    The choices are Standard broadband via BT network or FTTH via a single provider.

    So its no different to having a choice between Virgin Media and BT then.

    The only difference is that there is no wholesale FTTC based product offering from BT. I fail to see the problem here as there does appear to be a choice. Its ADSL or FTTH.

    1. Avatar fastman2 says:

      South West Business confusingly attempts to clarify by saying “residents have no option to go to another provider unless they pay for a phone line and broadband connection” (this doesn’t sound like no option, unless they really mean BT would have to build new infrastructure).

      This suggests there is no openreach infrastrcuture on this developement in anyshape or form

    2. Avatar Raindrops says:

      The story clearly states…..
      “Some nearby street cabinets (e.g. cabinet 8) report to have FTTC available, while others have none and the latter frequently offer only fairly slow ADSL2+ speeds.”

      So clearly they can have BT services if they choose just not at the speed they want. Blame BT for that not others actually supplying a product.

    3. Avatar fastman2 says:

      if see the light have an exlusive arrangement with the developer, that means the footway boxes will be no be openreach infrastructure in that area of exclusivity the resident will not have any choice of provider except see the light (this is called lock out)

    4. Avatar fastman2 says:

      Teh footway Boxes will be INFL

    5. Avatar Raindrops says:

      Story clearly states…….
      “The development connects to the local Filton telephone exchange”
      ADSL is available in that area

      Bushy Road which is on the Charlton Hayes development, Postcode BS34 5DA Has various services available, Including LLU from Talk Talk.

      This is what that development currently has available
      https://www.samknows.com/broadband/exchange/SSFLT

      Drilling it down more to Bushy Road, which is a road that is actually on the development with the prior mentioned postcode of BS345DA entered here…
      http://www.broadbandchecker.co.uk/
      Shows nicely that development area does have BT services like ADSL and LLU from Talk Talk available.

      Please research what you are talking about.

    6. Avatar FibreFred says:

      And for those that still don’t get it ^

      “gerarda, yeah but I don’t think that’s her point, she’s complaining that there’s no wholesale on the chosen FTTP provider.

    7. Avatar fastman2 says:

      post code checkers are errouneous as postcodes cover a large area and can give a misleading answey so you sould also get to a address level / Telephone level for instance no 12 Busby Road (amizing what you can find on zoopla and place that address into the BT Wholesale checker this is what you get

      Your address has been successfully matched; however we cannot determine ADSL availability at this address. Please try the Telephone Number or Postcode Checker.

    8. Avatar Raindrops says:

      No idea what you are talking about, also no idea what you looked up on zoopla.

      I said BUSHY ROAD NOT BUSBY ROAD, ive no idea where Busby road even is.

      Looking up Number 12 Bushy road on zoopla gives the exact postcode i provided originally…..
      http://www.zoopla.co.uk/home-values/patchway/bushy-road/?category=residential&q=Bushy%20Road%2C%20Patchway%2C%20Bristol%20BS34&search_source=nav

      That area has ADSL services. The BT wholesale checker likewise confirms this…..
      https://www.dslchecker.bt.com/adsl/ADSLChecker.postcode
      ENTER the postcode BS345DA and it clearly states ADSL is available.

      No idea what you looked up but clearly again you are wrong.

    9. Avatar TheFacts says:

      Put that postcode into the address checker and choose no.12. ‘We cannot determine ADSL availability at that address’.

      What now Mr Perfect?

    10. Avatar Raindrops says:

      That is the fault of the checker, put my next door neighbours full address into that checker and it does not recognise them either. They have just like myself got Infinity from BT though so clearly that is wrong. I suspect the reason why is because BT do not update their database for lines which were not previously BT, in the case of my neighbour they came from LLU Talk Talk.

      Somehow i think samknows, the news item in general which indicates what exchange they are connected and indicates they can have ADSL, along with an independent checker site in addition to a wholesale postal code check which all indicates ADSL is available is right and you as always are wrong.

    11. Avatar Raindrops says:

      Oh and just in case…….

      Further more (seeing as we have now lowered ourselfs to your regular name calling) Although yes obviously i am perfect….

      If you go to http://www.sky.com/shop/broadband-talk/
      click on broadband speed checker,
      click on I dont have sky,
      click on Check your address, enter the postcode for bushy road of BS34 5DA,
      click find address, SCROLL DOWN AND SELECT TO YOUR PRECIOUS 12 BUSHY ROAD EXAMPLE,
      click continue,
      click this address is correct (AGAIN AFTER ensuring it is your precious 12 Bushy Road Bristol BS34 5DA example)

      OH AND LOOK OH “Sky Broadband & Talk availability

      The Sky Broadband & Talk items you’ve selected are available in your area and have been added to your basket.”

      SCROLL DOWN THE PAGE AND OH LOOK OH OPPS……….
      Estimated access line speed: 1.9-11.9 Mbps

      Oh so yep ADSL is MOST definately available……. LMAO Thank you for your wasted time once again in trying to convince everyone another small altnet is evil though with now competitor though. Good try. WASTED but good attempt.

    12. Avatar fastman2 says:

      raindrops i did a specific address check in a road in that development which it Wholesale view (postcode data is misleading especially where new / recent build has occured as that postcode could cover both existing and new development and that post code could also cover an extensive number of DP’s

    13. Avatar Raindrops says:

      “postcode could cover both existing and new development and that post code could also cover an extensive number of DP’s”

      NONSENSE the sky check proves 100% without a doubt ADSL is available at 12 bushy road which is the address you picked on.

  7. Avatar Bob2002 says:

    Jenna is only 25 and has yet to learn the realities of the world of broadband, I was once young and unworldly too… Ironic that someone working on the superfast Bloodhound SSC is rather picky about superfast broadband.

  8. Avatar timeless says:

    l dont see the issue.. tho of course l havent looked at the prices.. the area is pretty lucky to some areas barely even get 2meg.

  9. Avatar Owl. says:

    If I had the choice between one FTTH isp or 5 isps that can only provide me with 2mb,I know what my choice would.They don’t know a good thing when they see one.

    1. Avatar Chris Conder says:

      Spot on Owl. Its strange how these people manage to run homes and businesses yet don’t know the difference between fibre and copper. I agree, they don’t realise how lucky they are to have a choice of fibre or a phone line broadband service. Some eejits will go and pay for a phoneline, move in, then realise they have bought a donkey and are tied into a cheap 24 month contract. Those who go for the fibre will be light years ahead of them. They walk amongst us. They are so used to being bombarded with adverts about infinity and ‘fibre’ they think a phone line can deliver it, so they then think they’ll pick the cheapest deal they can find, and then they learn the hard way.

    2. Avatar Raindrops says:

      I do not even know what she is moaning about, there is choice.

      She can have FTTH from seethelight or ADSL from BT. Thats more choice than many of us get. In fact im sure most of us would kill for a choice between ADSL and a FTTH product.

      If she wants services from a provider that allows her to shop around then she obviously needs to ask when BT will be upgrading the area from ADSL. There is no requirement for others to offer their products wholesale to various ISPs.

      If she feels that strongly she can stick with ADSL and shop around as much as she likes.

    3. Avatar timeless says:

      whats the betting she isnt a business customer and shes with talktalk on their cheap as chips connection which she only uses for checking emails and not downloading.

    4. Avatar Raindrops says:

      Would not shock me at all considering we have also established the Filton exchange is Talk Talk enabled.

    5. Avatar X66yh says:

      Yes you would and so would I.
      But as ever forum commentators are not representative of the public at large no matter what the subject….though they are think they are!
      We are all here self selected people interested in better broadband – the majority really do not give a stuff.
      Yes those on 0.5Mbps are outraged – but once you get to having a few Mbps – many are simply not bothered about faster BB – they have much more important things going on in their lives to consider.

      My evidence for this?
      Take the Gigaclear villages – upmarket areas and able to pay.
      They really struggle to get the 30% trigger signup level and even in those places where they are present and highly visible the takeup level is only around 45%.

      People on here endlessly shouting that everyone would grab full FTTP instantly if it came their way are very wide of the mark.

    6. Avatar Gadget says:

      Raindrops – the exchange may be enabled, cabinets enabled, the postcode may have other houses connected with copper – but if there is no copper going into the new estate the residents will not be able to order.
      DT – if the developer has an exclusivity agreement with a provider then you cannot supply at present and in the future you would need to provide infrastructure into the estate, with all the associated problems of permissions, civils, costs. Can you wonder why you would not want the significantly higher expense if it were your money?

    7. Avatar Raindrops says:

      “Raindrops – the exchange may be enabled, cabinets enabled, the postcode may have other houses connected with copper – but if there is no copper going into the new estate the residents will not be able to order.”

      They can order ADSL and there is obviously copper running to them.

      Bushy road is part of the new Charlton hayes development.

      That is why i picked on it as an example.
      http://www.charlton-hayes.org/forum/viewtopic.php?f=2&t=2 as proof
      and specifically this post and onward…
      http://www.charlton-hayes.org/forum/viewtopic.php?f=2&t=2#p426

      YOU (lets not pretend you are someone else) then picked SPECIFICALLY on number 12 Bushy Road….. I then demonstrated via numerous checkers ADSL was available including using SKYs and SPECIFICALLY NUMBER 12 BUSHY ROAD.

      Or short version you fail and are wrong again the new estate has ADSL as an option from various providers which would mean it has BT copper wires on it. It even has Talk Talk as an LLU option.

      Good try again though.

    8. Avatar New_Londoner says:

      @The Facts
      Just saw that too, even the residents say there is only one option for broadband, despite the increasing strident assertions of dome (non residents) here, how odd!

      To save others having to click…

      Re: Internet and TV providers
      by john » Thu May 08, 2014 2:20 pm

      Seethelight (https://www.seethelight.co.uk/) is the unique provider as far as I was been told. The service is quite good, fast and cheap (about 22-25 a month for 25MB fiber optic). It might take a while to install it though.

  10. Avatar TheFacts says:

    IFRL is the only infrastructure on the development, this could change when the roads are adopted. Post Office checker gives a speed of 0Mb. Sky gives a wide range which is odd.

    Non story that looks like it is copied from the Bristol Post.

    1. Avatar DTMark says:

      I thought this. The only way in which I can see any kind of problem at this development is if the current provider has some sort of exclusivity agreement, which would then fall away.

      Otherwise, I don’t see what people are moaning at the developer for. Moan at BT and/or Virgin Media for not putting in infrastructure or trying to charge too much to do so.

    2. Avatar Ignitionnet says:

      Just FYI the developer makes an agreement with and charges the supplier. Whoever pays the most gets to deploy most of the time.

    3. Avatar Raindrops says:

      The development has ADSL services so i guess BT just do not want to upgrade to FTTC/FTTH. Maybe the person concerned should moan at BT to upgrade the area from ADSL.

    4. Avatar TheFacts says:

      The development does not have ADSL, only fibre from IFRL.

    5. Avatar FibreFred says:

      lol, don’t set him off again, he’s already in an upper case rant

    6. Avatar Raindrops says:

      Furthermore the post office also allows you to order a phone service. So there must be copper BT phone lines on that new development. If not how are the post office able to offer a PHONE service????? Same goes for broadband they offer that.

      The speed estimate part of 0Mb obviously uses BTs defunct useless database (yep you and BT are useless) which does not estimate speed properly to many current addresses with a non BT product CURRENTLY connected to it. It happens for LLU lines/properties quite a bit, including my neighbours as i mentioned way earlier. The sky checker on the other hand obviously uses its own “guesstimates” rather than BTs out of data rubbish.

    7. Avatar Raindrops says:

      Going even further….
      http://www.productsandservices.bt.com/products/landline/packages

      click “start your order” on any of them

      click “i dont have a BT phone line” (clicking on you do the site will ask you to log in with your BT account detail which obviously you do not want to do)

      click “No, I don’t have a working number and I’d like a new BT phone service”
      Enter the postcode of “BS345DA” and click “continue”

      Select 12 Bushy Road from the list and click continue

      OH LOOK LOOK BT have phone lines there. No new line needed. Just £15.99 a month and £50 connection/sign up charge.

      OPPPSSSS Whats that about NO COPPER OR CABINETS ON THAT ESTATE???????

    8. Avatar Ignitionnet says:

      Really? It’s telling me I need a £130 engineer visit when I try those details. In the one off costs there’s the £130 and the breakdown shows it as being for engineer visit.

      http://s10.postimg.org/6lupb973d/Bristol.png

      BT are required to offer a phone line to anywhere in the UK up to a cost limit. They are never going to say ‘no’ to any order placed automatically.

      The Sky checker guesstimates based on radial distance from the exchange when it can’t get exact figures – the range is way too wide to have come from an actual checker.

      They got in a little trouble when my lovely fiancee pointed out that they guesstimate at 6Mb when they don’t know on national TV.

    9. Avatar Raindrops says:

      The £130 charge is required for all new phone connections from BT. Engineer visit or not.

      Go through and do the exact same thing but for the address substitute it for your own details or one that you know has a BT line already. Any address you feed it where you first tell it that you do not currently have a phone line will result in the £130 charge. You can not do it and say you have a BT phone line as it will ask you to sign into MyBT, which in itself is stupid as i imagine many do not have a MyBT account.

      I can also only assume a special offer of some type has finished as last night they were offering £50 discount bringing that charge down to £80.

      That area obviously does have BT copper available unless you are saying for just £130 they are either going to run a copper line all the way back to an exchange, install a phone pole/DP… Or they are going to come and install a cabinet and pole. If an area does not have things like that already the charge would be thousands (as has been seen in stories in the past). Even if you call an engineer out for something where they do no work as they find no fault they charge around £130.

      £130 is the standard charge, if you can have a BT line on that estate then seethelight obviously do not have a “exclusive” agreement and obviously there is copper running/can be run to that estate. Our little friend first tried to claim seethelight had an “exclusive” agreement to supply that estate. He then tried to claim there is no copper running to that estate…. Both obviously false.

      If you can have a BT phone line you can obviously have ADSL, or if you can not have ADSL then 1) why will the post office and Sky sell it to you and 2) If there is no ADSL but you can buy a BT phone line then i guess thats a question for BT to explain why they will not supply.

      Either way the issue appears to fall in BTs court as to why they have no FTTC and if they have no ADSL its also a question of why. You sure as hell can have a BT phone line, which sure as hell means there is copper available on that estate and sure as hell means seethelight do not have any “exclusivity” or other such repeated nonsense there.

    10. Avatar Ignitionnet says:

      The £130 charge is specifically for an engineer visit. If there’s an existing line that can be reactivated that will happen.

      The reason the £130 charge is there is simple – Openreach can’t confirm availability of a phone line to BT Wholesale.

      A look at an asset location plan website shows no BT plant in that postcode or immediate surrounds.

      http://s22.postimg.org/ozvecb0c1/Bristol_Works.png

      Sky’s website states for that poor #12:

      You don’t currently have an active landline, any Sky Broadband & Talk items are dependent on you also taking Sky Line Rental. We will need to arrange for an engineer to install a new Sky phone line at your property as part of the checkout process.

      It also says the same for everything else in that postcode.

      Per your request I tried a postcode / house number that I know has a landline and was given the below screen, something that did not happen in the case of Bristol.

      http://s2.postimg.org/b720hf11l/Present.png

      I can’t see any evidence either via availability checkers or via asset locations to indicate that there is any Openreach network in that area.

      Openreach have a USO requiring them to install anywhere, people can certainly request that Openreach install, however at best they’ll be hit with a huge bill.

      Sorry and all that, but in this case you seem to have this one wrong. Other than paying Openreach a fortune to build out new network to the area, which may be impossible as it’ll need wayleave from the developer, there appear to be no options there.

    11. Avatar TheFacts says:

      You could contact the developer for the definitive answer.

    12. Avatar FibreFred says:

      “Sorry and all that, but in this case you seem to have this one wrong. ”

      Good luck with him admitting that one

    13. Avatar Raindrops says:

      No sure what you are selecting but i get this ignitionnet
      http://s28.postimg.org/shwgmdnbx/111_BT_com_Personal_Personal_details_2014_08.png

      I get the same for any address where you fill it in with no current phone number.

    14. Avatar Raindrops says:

      Current BT cabinets for the area in general (although there may be more now) seem to be on gloucester road and highwood road which are adjacent to the development. Google street view does not have images of the entire new development.

    15. Avatar FibreFred says:

      So multiple residents (they should know) and multiple people on here say that ADSL is not available (not that – that is the complaint itself) and Raindrops still thinks he knows best

      🙂

    16. Avatar Raindrops says:

      What “multiple” residents say ADSL is not available? AS to Multiple people on here you mean you and your multi-personality problem?

      I will let you accuse the latest poster on here with valuable information on their phone and internet service of being me, and allow you to continue to look an idiot.

    17. Avatar FibreFred says:

      Oh Leigh, (sorry Raindrops) what are the chances that you where walking the dog in the area and also stumbled across this website 🙂

      I want to laugh but its back to pitying you, someone who stops up until the early hours spending a great deal of time and effort trying to prove his point when in reality… no-one is really that bothered!

      It’s just a reflection on how sad your life must really be, having to fill it with this kind of thing.

      I really do pity you 😐

    18. Avatar Raindrops says:

      Shocker you look a fool so decide that user must be me. Like i said in advance you look an idiot.

  11. Avatar Andy says:

    My heart bleeds for those who can only access a 300mb capable network.
    Come back when you have a real problem.

  12. Avatar New_Londoner says:

    Perhaps the answer here is simple, why not change the regulations so developers cannot sign exclusive agreements with providers. No requirement for anyone to provide service, just a ban on exclusive supply agreements. That way anyone can provide service at their own risk, have to persuade customers to sign with them to recoup that investment.

    I’d also make it a condition of granting planning permission at larger sites that developers have to make provision for high speed connectivity should suppliers wish to provide it, and should occupiers wish to buy it.

    Just a couple of ideas.

    1. Avatar gerarda says:

      No need for yet more protection for BT’s monopoly. If the customers don’t want the broadband supplied they should not buy the house, and let the developer make a commercial decision if they find them hard to sell on that basis.

    2. Avatar DTMark says:

      That’s the bit that doesn’t make sense to me. If you need a decent internet connection then you check before you move and make sure the place can get cable so you’re guaranteed at least one option and might even have a choice of a second option if it can get decent VDSL. You wouldn’t move somewhere and assume the old phone network can do broadband only to find out later that it can’t, would you..

    3. Avatar Raindrops says:

      Probably more a case of cost and the person not wanting to pay the cost for truely decent 300Mbps broadband. As someone else mentioned earlier they are probably a Talk Talk user and only want FTTC see they can have Talk Talk, Plusnet or similar cheap FTTC, nothing to do with quality or choice more to do with a not wanting to pay for quality.

      Certainly nothing to do with the statement the individual makes of “My neighbours include a couple of doctors, people working in the same area as me and some IT consultants. We all need broadband for our work” If you need quality broadband for “WORK” you would not be shopping around for cheap deals you would be shopping for quality and no ADSL or FTTC is going to be as good as FTTP. SO why would they want a slower product anyway? I can only think of one reason and thats they want their internet as “cheap” as possible, not as “good” as possible or as much “choice” as possible.

  13. Avatar Andy says:

    @DTMark – if your Mrs sets her heart on a new property which is in a beautiful location, is quiet and only 5 mins from two town centres, a check with the old Openreach checker tells you your local exchange is enabled (incorrectly)and all the surrounding streets are FTTC enabled, you may find it hard to reject the house just because you’re not 100% sure you can get a decent connection..

    1. Avatar DTMark says:

      @Andy – been there, done that. In my case, in ordinary urban locations, where ADSL turned out not to be available (line too long/too poor).

      So sadly, I’d have to reject the place – I know what it’s like to have to move home twice in a year.

      I would take my 4G router and iPad, though, and see what sort of signal I could get with a few SIM cards – mobile broadband has been the game-changer in this respect. We get 20 to 25 Meg down from 4G here in a rural area, far better than fixed-line can often manage regardless of where it is.

  14. Avatar X66yh says:

    She will be a short term contract worker for the company.
    So she will be renting the place for maybe 6 months.

  15. Avatar Raindrops says:

    Current BT cabinets for the area in general (although there may be more now) seem to be on gloucester road and highwood road which are adjacent to the development. Google street view does not have images of the entire new development.

  16. Avatar leigh says:

    We currently rent a property on Rams Leaze. Our phone and broadband is with BT. We had to have an engineer connect the phone when we arrived and fit a faceplate, the cables are underground and he went to the manhole cover at the top of the road to do it. Our broadband runs at 4Mb. As far as i can tell after walking the dog this morning the cables enter our estate from junction of Hayes Way with Gloucester Road then run up Charlton Boulevard, which i guess then fans out to our estate. There is no BT FTTC available at any address i know of round our way.

  17. Avatar james says:

    Oh no really!? You can ONLY get 300mbps!? Poor bastards!

    and double poor you for getting 3 months free and then £50 a month.

    I pay DOUBLE that to get 112/20 so STFU!

  18. Avatar martin porter says:

    Openreach were not invited to install their duct and network at this development. As a result the properties will only have access to those communication providers that wish to subscribe to IFNLs network. Developers have a choice when it comes to inviting Infrastructure Providers onto their development. Openreach do not have a Monopoly in this space. Home buyers have the choice of researching the potential Communication Providers able to sell services on the development. Recommend asking the sales agent when enquiring ahead of a purchase if BB provider is a key factor in buying a home. Remember the network is there for the life of the property. If Openreach are not there when the homes are built they’re unlikely to ever be there. We all make choices…

  19. Avatar martin Porter says:

    Its quite simple all developers have the right to choose a telecom infrastructure provider of which there are 5 key ones. Openreach customers are communications providers – the companies that supply telephone, broadband, data and TV services in the UK. As such, 26 million homes and businesses nationwide depend on our network. If a developer has not installed/allowed Openreach to install their network then the services that Openreach support will not be available to those homes. The majority of line checkers work from a post code/local gepgraphy. If IFNL/GTC are the provider at a New Home then an Openreach network is extremely unlikely to be there. Further more Openreach will not be looking to retrospectively build out. As someone said further up you get what you pay for

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