Broadband Focused TalkTalk Group Set to Cut a Further 100 UK Jobs
The debt strained TalkTalk Group, which at this point has been through a demerger of its businesses and in 2024 secured a £400m refinancing package to avoid a default on its debts (here, here) – not to mention the recent £120m funding deal (here), is reportedly set to axe around 100 more jobs as part of its latest restructuring effort.
Suffice to say that the group, which recently launched a major brand refresh and advertising push of its consumer broadband ISP business (here), is still doing everything it can to cut costs and tackle their underlying debt problem. This includes the possible disposal (sale) of its remaining businesses (here).
The situation has already resulted in various redundancies, such as the recent loss of up to 350 jobs from their wholesale division, PlatformX Communications (here). According to The Standard, another redundancy consultation has just started that could see around 100 further jobs being cut from both their group HQ in Salford (Manchester) and another office in London.
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A spokesperson for TalkTalk (Group) said:
“Over the past 18 months, we have been transforming how TalkTalk Group operates, invests, and serves its customers. The proposed changes to our consumer business are a necessary part of that journey, creating a more agile and future-focused organisation that can deliver innovation and improved service for our customers.”
The Group’s latest annual accounts (here) recently revealed that TalkTalk made a statutory loss before tax of £465m for the year ended 28th February 2025 (up from £153m last year) and were home to 1,570 employees (down from 2,065). The overall level of net debt (excluding leases) also hit £1.2bn – rising to £1.96bn if you include leases.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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Years of mismanagement and the staff and customers pay the price. I feel for all those affected. Its only heading on one direction for TalkTalk
Years of mismanagement is so true. I worked there many years ago. One of the funniest things I saw there was a TalkTalk debt collection agent screaming and swearing down the phone at a fellow engineer who supported their YouView service out of hours and therefore had the full suite free of charge, he needed it to troubleshoot problems with VoD and streaming services at all hours of the day and night. though he couldn’t do that currently as TalkTalk had in fact cut him off over Christmas for non payment of his bill.
The debt collection agent knew he had messed up when he turned around and saw the Engineer, the Director of the YouView service, Director of Customer Service Complaints and his very pale and nervous looking line manager, along with us grinning like foxes in the chicken coop at the rear.
That engineer was a source of much amusement for us. As a few weeks earlier he had spent an increasingly frustrating half hour trying to explain to a Virgin Media retention agent that it didn’t matter how much they discounted his VM package they couldn’t match free from the company he worked for.
Bad companies never change they just get more bloated and hollowed with fresh injections of cash and the sacking of good staff to receive it.
The rebrand is working well then.
The downfall of TalkTalk is like watching a car crash in slow motion. I want to look away, but can’t.
Years of mismanagement coming to bear now. The TT group and PXC Wholesale arm have been on a downward slide for several years. Debts are unsustainable. Borrowing more money to keep the company afloat, Trying to plug holes in a sinking ship whilst they desperately throw more staff overboard.
Outsourcing all possible roles offshore.
Administration and collapse is surely looming now.
You can have it reliable, fast, or cheap, but you can only pick two. Talktalk clearly went for option 3 which is why they’re disposing of more of their UK staff.