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UPDATE Sky Broadband Push Router Firmware Update with IPv6 Support

Friday, June 12th, 2015 (11:25 am) - Score 25,819
sky hub sr102 black

Customers of Sky Broadband have informed us that the ISP is pushing out a new firmware update for their “Sky Hub” SR101 broadband routers, which appears to finally add support for the new “new” IPv6 Internet addressing standard that Sky plan to trial.

At present all of the big broadband ISPs still assign an IPv4 (Internet Protocol Version 4) address to your connection each time you go online, which looks a bit like this – 84.123.12.5 (yours will have a different number). It’s kind of like the Internet equivalent of a phone number, which helps your hardware and software to communicate with remote servers.

However only a couple of years ago you couldn’t escape the news of how the IPv4 standard was running out of addresses and this would eventually make it impossible for ISPs to add new customers without upgrading to IPv6 (related addresses look a bit like this: 2001:cdba::2257:9652) or sharing IPv4 addresses between several users.

However most of the major ISPs have a big stockpile of spare IPv4s and so the need to rush towards adoption was reduced. On top of that the hardware and software support (e.g. home routers) was also very limited. Since then IPv4 addresses have continued to dry up around the world, although hardware support has improved markedly.

As such it came as a pleasant surprise when Sky Broadband confirmed to ISPreview.co.uk in April 2015 that they planned to conduct the first large-scale customer trial of IPv6 in the United Kingdom (here). At the time Sky said that this would focus on customers who take their standard (ADSL) Unlimited or Lite Broadband packages and who currently use one of their Sagem routers.

Never the less we’re now receiving reports that some owners of the SkyHub SR101 and possibly also SR102 (same as the SR101 + FTTC / VDSL integrated) routers have this week begun to receive a new firmware update (v3.45.1133.R) which, aside from introducing a few other features and tweaking the user interface, also appears to now list IPv6 on the Diagnostics page and adds some related LAN network options.

The trial itself is due to be expanded over the course of the coming months, although we note that some of those receiving the update do not currently appear to have requested a place on the trial. The version number will also represent quite a jump for some SR101 owners, which would previously have been on v1.15m.3734.R or later.

We have asked Sky to clarify precisely what new features are being added by the firmware and whether it is being applied to all of their customer base or only a select group. At the time of writing most people have not yet received the update, although those that have often also report a brief disruption to their connectivity as the router reboots itself.

UPDATE 17th June 2015

After a bit of prodding it’s been confirmed that the new firmware update, which contains some general bug fixes and improvements as well as support for IPv6, will indeed be rolling out across Sky Broadband’s customer base in the coming weeks (i.e. not just those on the IPv6 trial).

But only those selected by Sky to take part in the their IPv6 trials will benefit from the related features (naturally), although we understand that IPv6 is planned to start rolling out across their customer base once the trials have been successfully completed (no ETA for that yet, the trials are only just getting underway now)

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he is also the founder of ISPreview since 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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8 Responses
  1. Vince

    Well that’d be annoying if it applies and reboots – I’ve managed to go just under 11 months since I was last disconnected, hoping to make a year just out of principle 🙂

    • timeless

      l managed a week or two, but lve never noticed the occasional drop when the router refreshes its link..

      regardless l see mark did find the story newsworthy.. my SR101 updated its firmware last night, if noscript had not noted some sort of hijack the router made (noted the firmware) l may have tried disconnecting while it was updating as it took a few mins to apply.

  2. John

    This update is causing major problems for people running older hardware. My father in laws laptop (running Windows XP) connected no problem to his Sky Hub before it was updated. Now it won’t connect at all despite me trying several times to fix it. Sky have acknowedged that there is an issue but cannot say if or when they will fix it.

  3. RK

    SKY has recently issued a firmware update, in June, to it’s SKY Hub which has caused WiFi connectivity problems for hundreds if not thousands of laptop users.

    This is affecting customers who own older hardware i.e. Older laptops.

    The laptops simply aren’t able to connect to the WiFi network. According to SKY Broadband help forums, many users have been expressing their anger on this matter, people have tried many workarounds but nothing seems to have helped resolve the matter.

    I myself have the same issue and have been sent a replacement WiFi Hub but that too has the same issue. My other devices such as the iPad, iPhone, Blackberry Playbook all seem to connect without any issues to the WiFi network.

    My laptop was able to connect prior to the mid June update but since then had not been able to. I am able to connect easily to other non-SKY networks e.g. My neighbours BT WiFi or my parents Virgin Media WiFi. This clearly shows that something at the router end is blocking my laptop from authenticating with the network as it keeps asking me to enter the WiFi password every time I want to connect and then after thinking for several minutes return an error to say “Unable to connect to SKY******”.

    I am raising this to SKY news as it may help raise this matter to senior management at SKY Broadband. The helpdesk staff don’t seem to acknowledge that there is any issue and that fact that I am not alone in experiencing this problem is proof in itself.

    Thanks

  4. Leon

    Since this update, I am having huge internet problems. Before I could play games online and also use ipad or iphone to speak to friends via skype or viber. Now if I play games and use iphones or ipads, the ping goes to 999. A total bull**** update. Sky fix it.

  5. Deborah Edwards

    The only way I have been able to resolve this is to turn of IPV6 on the network adaptor – I know its not an ideal solution but its the only way I can get a connection! I am using a relatively new windows 8 desktop but on a wireless connection. All other devices work except laptop running windows 7 and this one. Pants!

  6. Greg

    I applied to beta test the Sky IPv6 trial, they are no longer holding the trial.

    “I just wanted to let you know that we have taken the decision not to go ahead with the trial due to a low uptake from customers. Please stay tuned for other trial opportunities in the future.

    Regards

    Sam.”

    From http://helpforum.sky.com/t5/Sky-Fibre-Unlimited-Pro/New-IPv6-Trial-for-Sky-Broadband-amp-Sky-Fibre/td-p/2363385/page/4

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