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Hyperoptic – A Quarter of UK Folk Regularly Argue About Poor Broadband

Thursday, March 3rd, 2016 (11:00 am) - Score 916
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Fibre optic ISP Hyperoptic, which is rolling out a 1Gbps capable FTTP network to parts of 12 cities, has surveyed 3,000 UK residents and found that the average person spends 10.5 hours online a day (we assume that includes office work), while 24% also have “regular arguments” about poor broadband.

Apparently the main bugbear for those who do argue about their Internet connection occurs because someone is “hogging the broadband” (49%), while the next biggest cause was triggered by a desire to swap ISP (39%). Similarly the study found that 79% of respondents wanted a faster broadband speed, which indicates that this is perhaps not a customer survey of Hyperoptic’s base.

Naturally Hyperoptic has a vested interest here and would perhaps wish to point out that such arguments probably wouldn’t happen in a house with their ultrafast connectivity, unless of course you’ve got a big family and picked the cheapest 20Mbps package πŸ™‚ . On the other hand only a tiny proportion of the UK can access their service, but that is slowly improving.

In the meantime 29% of respondents admitted that they actively try doing things to increase their own broadband speeds, such as turning off unneeded devices (59%) and or trying to move the router to a different location (42%); we assume to get better WiFi signal.

Steve Holford, Hyperoptic’s VP of Products, said:

“Smart home technologies have been in germination for a decade but in the last year consumer adoption has exploded, which has given rise to a increasing number of connected homes – and even more internet-reliant Brits.

As web dependency and usage rises exponentially, it’s understandably going to cause friction in houses where the broadband isn’t fit for task. There is nothing more frustrating than buying the world’s most advanced and functional tech, and then not being able to enjoy it. The key is not to take poor service lying down.”

Elsewhere the survey also found that 21% claim to already have a smart-home system installed, such as internet-controlled central heating, energy systems, security, smart appliances or lighting. A further 27% said that they plan to have a smart system installed at some point in 2016. Personally we prefer the old manual methods, which don’t brake as often.

The results also uncovered that men are spending the most time online, at an average of 11 hours a day, compared to women who are connected to the web for an average of 10 hours day. But that’s nothing new and is supported by other studies, such as from the Office for National Statistics.

Leave a Comment
12 Responses
  1. Good to know, however most families are in houses not MDUs so Hyperoptic are of no value to them.

    • You should see how many family members get crammed into some of the local 1 and 2 bedroom flats around here πŸ™‚ .

    • Preaching to the converted, Mark. Lived in an apartment block in London for a while, however outside of the ‘hot spots’ most families live in houses, even if they do have postage stamps for gardens πŸ™‚

  2. Avatar wirelesspacman

    UK folk love to argue about pretty much anything! πŸ™‚

  3. Avatar Pete Woods

    Frustrating when disabling the home (11ac) WiFi on my mobile gets me a 14x speed speed improvement. If there was more than just myself using the internet Netflix, etc would be off the cards.

    http://i.imgur.com/SPi6LHt.png

    • Avatar Pete Woods

      I would actually switch to “mobile broadband” if the data caps weren’t insulting.

  4. Avatar FibreFred

    I wouldn’t trust any hyperoptic surveys, just ads in disguise

  5. Avatar RobertRM

    Well they know how to solve it then.

    Oh no, they wont even if you give them customers on a stick.

    Hypocrits.

  6. Avatar Sunil Sood

    I saw a new build show flat the other day which had hyperoptic.

    Have to say I was very disappointed.

    The hyperoptic modem/router was in the utility room – at waist height – right next to the washing machine (so lots of moisture in that room)- sticking out like a sore thumb.

    There were no RJ45 sockets in the property so having to run any ethernet cables would have been very messy and from its plaecment it looked like hyperoptic assumed everyone would only use WiFi with their service..

  7. Avatar Andrew Jacobs

    More pointless adverts from Hyperoptic. They are not committed to rolling out FTTP across the country, just to select areas. Their product is exclusive and only for a select few.

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