UK ISP TalkTalk Sees Broadband Subscribers Return to Growth
Internet provider TalkTalk has today issued one of their short quarterly trading updates, which didn’t reveal a lot but we do learn that during Q2 2017 (calendar) the provider added another +20,000 on-net broadband and line rental customers (total 3,967,000) and churn fell to just 1.2%.
The ISP has had a rough couple of years since the 2015 hack, although their attempts to steady the ship and return to a focus on ‘value for money‘ via their Fixed Low Price Plans (1.3 million subscribers have already swapped to these) appears to helping. As it stands 25% of their base now take a “fibre” (FTTC/P) service, while 25% take Mobile (easily done thanks to their Free SIM promo) and 35% use Pay TV.
However TalkTalk’s underlying financial predicament is still shaky and revenues suffered a 3.2% year-on-year decline during the quarter. Despite this the ISP still expects their full year revenues to grow as total subscribers increase over the next year or so. We should learn more at their next full results in November 2017.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, Google+, Facebook and Linkedin.
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We’re moving away next month due to lack of ipv6. Can’t fault them though if you have a problem they just throw a discount at you
They are like marmite either you like them (good service) or hate them (bad) I am on the hate but I guess it varies by exchange
Can I ask why IPv6 support is so vital to you that you need to change isp?
Genuine question as IPv6 support is at the bottom of my list of things that would make me move.
I’ve recently added a second FTTC line on Talk Talk Business. So far the service appears to have lower latency and perform slightly better at all times than my other line (Zen on BT Wholesale back-haul). The Talk Talk Business support has been acceptable so far too.
The minute we were moved to The Post Office from Fuel Broadband, we started getting the ‘funny phonecalls’ again. (Our supplier is using a TalkTalk line). The same thing happened when we moved from TT to Fuel, with a completely new number. Within hours, the calls started. Who is passing on the info?
Isn’t it more likely to be that TalkTalk’s network-level spam call blocker wouldn’t apply to either the PO or Fuel because it’s not a wholesale product for third-party ISPs? So the bad calls get through without the TT blocker etc.
Don’t forget that spam callers from other countries may often target masses of numbers so you may have also switched to one that is better known to them. Always hard to pin these things down.