UK ISP TalkTalk Sees Broadband Subscribers Return to Growth

Internet provider TalkTalk has today issued one of their short quarterly trading updates, which didn’t reveal a lot but we do learn that during Q2 2017 (calendar) the provider added another +20,000 on-net broadband and line rental customers (total 3,967,000) and churn fell to just 1.2%.

The ISP has had a rough couple of years since the 2015 hack, although their attempts to steady the ship and return to a focus on ‘value for money‘ via their Fixed Low Price Plans (1.3 million subscribers have already swapped to these) appears to helping. As it stands 25% of their base now take a “fibre” (FTTC/P) service, while 25% take Mobile (easily done thanks to their Free SIM promo) and 35% use Pay TV.

However TalkTalk’s underlying financial predicament is still shaky and revenues suffered a 3.2% year-on-year decline during the quarter. Despite this the ISP still expects their full year revenues to grow as total subscribers increase over the next year or so. We should learn more at their next full results in November 2017.