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ISPA Reveal Finalists for their 2019 UK ISP Internet Industry Awards

Thursday, April 25th, 2019 (12:14 pm) - Score 1,592
ispas 2019

The UK Internet Service Providers Association (ISPA) has today named a shortlist of finalists for this year’s 21st annual industry awards, which has seen various broadband ISPs being nominated for awards across a total of twelve different categories (Best Consumer ISP, Best Rural ISP etc.).

As a quick recap, last year’s event saw Hyperoptic crowned for offering the “Best Superfast Broadband” and Gigaclear being named as the “Best Rural Broadband” provider, among various other awards (here). Obviously Gigaclear secured their award before news broke of their significant full fibre (FTTP) roll-out delays and management problems.

Meanwhile this year’s event adds two new categories for “Best Customer Solution” (i.e. this recognises an ISP that has delivered a particularly innovation technological solution to a complex customer issue) and “Best Infrastructure Provider” (i.e. this recognises the growing band of companies revolutionising the communications infrastructure).

The “Internet Villain” category also makes a welcome return this year, although we’ll only get the shortlist for that at a later date (i.e. after the public have been asked to nominate).

Nicholas Lansman, ISPA UK Secretary General, said:

“This year’s shortlisted ISPA Awards finalists demonstrate the high calibre and diversity of ISPs across the UK, who continue to drive growth and innovation across the internet industry. We are all looking forward towards an exciting evening which celebrates the best that the UK industry has to offer.”

The winners will all be announced at a gala ceremony on the 11th July 2019 at the Sheraton Grand Park Lane Hotel in London. Otherwise this year’s shortlist sees Hyperoptic once again lead the board with four nominations, followed by KCOM, Glide, RM Education and Storm Internet all with three nominations each.

We were however a little surprised to see Vodafone in the Best Consumer ISP category, particularly given how many consumer complaints they seem to be attracting at the moment for their fixed broadband packages (here). Meanwhile our pick for Best Rural ISP from that bunch would probably be Wessex Internet or TrueSpeed and definitely not Gigaclear, until they’ve recovered.

Cityfibre would also get our vote for the infrastructure award as few could deny the impact they’re now having upon the wider full fibre market. Sadly KCOM isn’t nominated for the infrastructure category this year, which is a shame since the imminent completion of their roll-out in Hull is certainly deserving of such an award.

2019 ISPAs Award Shortlist

Best Consumer ISP
Community Fibre
Glide
Hyperoptic
KCOM
Vodafone UK
Wessex Internet

Best Business ISP
Cerberus Network
Exa Networks
Glide
Hyperoptic
M247
RM Education

Best Rural ISP
Airband
Beeline Broadband
Gigaclear
TrueSpeed
Wessex Internet

Best Customer Service
Catalyst2
EE
Hyperoptic
PCCW Global
Soho66
Zen Internet

Best Infrastructure Provider
City Fibre
Gamma
Glide
Openreach
Ruckus
Zen Internet

Best Hosted Provider
Catalyst2
CWCS Managed Hosting
Krystal Hosting
Memset
Storm Internet

Executive of the year
Elsa Chen – Entanet
Dana Tobak – Hyperoptic
Jenny Davies – M247
Claire Brown – Spectrum Internet
Gary Hall – WebMate

Best Cyber Security
Memset
NETSCOUT
RM Education
Storm Internet
Talk Straight

Best VoIP
Gamma
Gradwell Communications
Network Telecom
Soho66
Voipfone
Ziron

Best PR Campaign
Internet Watch Foundation – #SoSockingSimple
KCOM – Lightstream full fibre broadband
Vodafone UK – Family Squad

Best Partnership
CityFibre
Elite
Exa Networks
RM Education
Wifinity

Best Customer Solution
BT
KCOM
PCCW Global
Storm Internet
Talk Straight
Wifinity

For more information go to:
https://www.ispa.org.uk/ispa-awards/

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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7 Responses
  1. Avatar Jason Coombes

    “…and definitely not Gigaclear, until they’ve recovered.”

    While I’m the first to criticise Gigaclear for their fiasco rolling out FttP netowrks I’m not sure I agree with that statement. The segment is “Best Rural ISP” and so is about their ISP arm of the company and not the network. Those customers using the service might well consider them the best (I’ll find out soon when our install finally happens).

    I think it is right that they aren’t finalists in the “Best Infrastructure Provider” for the very reasons you gave.

  2. Avatar weird

    What exactly is this “Best Customer Solution” section a rating of?

    Id assume to win that and be the “best solution” you would have to be the best, win or at least come close to winning in one of the other categories listed?

    This would make sense if all of the nominees in this section were nominated in the at least one of the other categories, which they all are except one of them.

    How you can be considered the best solution for a customer if you are not considered to be best in any of the other fields i do not know.

    • Avatar boggits

      The award is for the creation of a specific solution to a customer problem (or group of customers problems) so you might have created a brilliant thing but not be the best at everything. Have to wait until the awards to find the answer…

      (yes I am a judge, and no I’m not saying anything about any of the entries)

    • Avatar datachecker

      Wouldn’t something like ‘most unique innovation’ or ‘most exclusive solution’ (if it was for limited numbers). Of been a better name then?
      Best Customer solution implies as it says you are ‘best’ at providing a ‘customer’ ‘solution’ which from your description that award is not.

      Then again the ISPA awards often make little sense.

  3. Avatar Inspector Gadget

    Hmm. Community Fibre’s Jeremy Chelot is missing off the Executive of the Year shortlist, doesn’t seem right.

  4. Avatar Harry

    Gigaclear – another award to go with the ex boss’s OBE…really?!
    So far nearly 3 years late, more delays announced, no completion date being offered, contractors off site for some months now, work left unfinished, damage left unresolved, numerous breaches of H&S, live electricity cables cut through and covered over, etc etc etc. An award? Really?!

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