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EE’s UK Fixed Home Broadband ISP Customers Face Price Rise

Friday, May 3rd, 2019 (1:08 pm) - Score 2,290
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Mobile operator and UK ISP EE has begun contacting existing customers of their fixed line home broadband and phone packages in order to inform them of a price hike, which will see some but not all of their related packages increasing by an “average” of +£2 extra per month.

At present the details are very thin, although we understand that the changes will be introduced from 26th June 2019 and at present they only seem likely to impact those who joined EE’s fixed line broadband and phone packages before 29th February 2019.

Ofcom’s rule against mid-contract price hikes suggests that those affect should be able to exit their contract penalty free, provided you notify EE of your intent within 30 days of receiving the official notification.

A Spokesperson for EE said:

“We’re contacting some of our home broadband customers to let them know about changes we’re making to the cost of their plan which will take effect from 26 June. Many of our customers will see no change at all, and the average increase for plans that are changing is £2 per month.”

As we said on the TalkTalk article before this, prices tend to rise because ISPs are frequently adding all sorts of new services, developing new systems and consumers are also gobbling significantly more data every year. Suffice to say that service improvements and rising demand cost money and thus customers will always end up paying more.

Providers are also under pressure to adopt lots of new rules, such as having to cater for the expensive new system of automatic compensation (here) and Ofcom’s revised broadband speed code of practice (here). Remember that most of the major ISPs will also be raising their prices just like clockwork, except BT as they’ve decided upon a different strategy for this year (here).

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
5 Responses
  1. Avatar Bruce Edgerton

    Don’t surprise me some one has to pay for employees standing around on there mobile phones all day and when you ask for mobile top up they don’t do it anymore

  2. Avatar D, Dawes

    It always amazes me that communication firms can increase prices mid term with no penalty!?
    But woe betide a customer wanting to do that for they will always be penalised!!?? A contract is just that ‘A CONTRACT’

  3. Avatar Jade Kil

    Well guys sick to death of uk mobile companies including three uk they promised me no RPI sim increase.
    I going to leech over 2tb each month cost them more in the long term time to abuse the service make sure you get your monies worth each month turn off wifi.

    • Avatar Mike

      To be fair Three did say people could cancel if they didn’t like it.

    • Avatar kaptainkandikat

      only if you signed up after a certain date.

      having 3 three sim only contracts for family members only one of them could be cancelled penalty free.

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