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Budget UK ISP TalkTalk Hikes Out of Contract Broadband Prices

Friday, May 3rd, 2019 (12:42 pm) - Score 1,308
TalkTalk Logo 2017

Out-of-contract customers with budget ISP TalkTalk, specifically those who take either their “Fast Broadband” (ADSL) or “Faster Fibre” (FTTC / VDSL2) and phone line packages, have been told by the provider that their post contract prices will be hiked by up to £3 extra per month.

At present existing customers on their Fast Broadband plan will pay £27 per month if they fall out-of-contract, while Faster Fibre subscribers will pay £33.50. Unfortunately these prices will be hiked from 1st June 2019 by +£3 (£30 per month) and +£2.50 (£36 per month) respectively (or £41 if you take the 80Mbps FTTC ‘Faster Fibre Large’ tier).

In fairness TalkTalk does still pledge to “guarantee no mid-contract price rises on all our broadband packages” and hopefully their promise to also offer those looking to re-contract at the end of their term the “same great deals as new customers” still stands too (we couldn’t see this on their product pages but we think they still do it), although those who don’t do this may become subject to the aforementioned increase.

The announcement is unlikely to help TalkTalk’s current complaint levels, particularly as it follows only a few months after their controversial +£4 per month Pay TV price increase that was oddly opt-out for some subscribers (here).

TalkTalk Statement

You assured me there would be no price increase throughout my plan

We guarantee your broadband price plan will stay the same throughout the duration of your contract. However when your contract has ended or other services such as our legacy packages, calling rates and boosts are subject to change. We will, however, notify you of any changes by contacting you directly.”

Prices tend to rise because operators are frequently adding all sorts of new services, developing new systems and consumers are also gobbling significantly more data every year. Suffice to say that service improvements and rising demand cost money, which means that ultimately customers will always end up paying more.

Providers are also under pressure to adopt all sorts of new rules, such as having to cater for the hugely expensive new system of automatic compensation (here) and Ofcom’s revised speed code of practice (here). One upside above is that those who are out-of-contract can easily switch ISP without penalty.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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4 Responses
  1. Avatar Burble

    TalkTalk seem to be trying hard to lose customers. BTW the price promise only applies to the broadband element, all other charges can rise as they think fit, within months of signing my last contract I was stung for increases in call package and mobile plan.

  2. Avatar John

    I just got them (TalkTalk) to renew my 38Mb/s broadband only package (with landline but I do not use it) for £19.95 by notifying them to cancel the contract (1 month notice before end of contract).
    Within 1-5 days I received an email, phone text and letter with the new price (£19.95) to renew my contract for 18 months.

  3. Avatar Chris

    In my opinion, its a bad idea for anyone to sign a contract with Talktalk at present. Just take the hit for then at least you can leave if they increase your monthly bill.

    My family signed a contract last year and now we are stuck with them until June 2020… And they have put up the price from £30 to nearly £50 per month (after they also started charging us £4 for using the Youview TV box and they also put us on unlimited calls which costs £10 per month. They also put up the price of our fibre large connection to £35 per month. None of these extras have been taken off despite asking several times.

    Also, they do not care that we are below the ‘promised speed’ of 62mbps and say they have not broken the fixed price agreement offered when we signed the contract.

    We are considering a formal compaint about Talktalk to Ofcom, is there anyone else we could contract?

  4. Avatar JustAnotherNumber

    I’ve been on TT for the last 18 months. My contract has just come to an end, and they’ve hiked the price to £41 from £27.50 per month (about 50%).

    Now here’s the rub: their new contracts are 24 months now. I cannot leave to go to another provider because the local cabinet for FTTC is full, and has shown as ‘Waiting list’ for at least a year now.

    So I either reduce my costs by taking a 24 month contract (don’t want to). Pay the £41 per month (don’t want to). Leave to go to another provider (can’t).

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