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ISP Andrews & Arnold Boost Home Broadband Usage to 300GB

Friday, November 8th, 2019 (2:42 pm) - Score 2,485

New and existing customers of UK ISP Andrews & Arnold (AAISP), specifically their standard Home::1 based fixed line broadband packages (sold via ADSL, FTTC, G.fast and FTTP), may be pleased to know that their monthly usage allowances will be boosted from 200GB (GigaBytes) to 300GB from December 2019.

The move follows a big raft of price reductions and usage allowance increases in June 2019, which at the time chose to leave AAISP’s entry-level Home::1 200GB service unchanged and hence today’s boost. All customers currently on Home::1 200GB will thus automatically receive 300GB inclusive usage per month from December.

Hopefully this demonstrates that we do listen to feedback, and as always, this change will apply even to customers already mid-way through their minimum term,” said a spokesperson for the provider.

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Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
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68 Responses
  1. Avatar Spoffle

    I cannot believe this company has any customers given their prices and the fact that they actually have usage caps at all, never mind only 300GB.

    • Avatar Mike

      Quality > Quantity.

    • Avatar Ken Buchanan

      @Mike
      That’s because AAISP still think its 2004, not 2019. Once they realise downloads are soooo yesterday then expect them to introduce truly unlimited packages.

    • Avatar dave

      Their prices are not ridiculous and you can pay a tenner more for 2TB allowance anyway.

      Yes they are more expensive than the ‘stack em high, sell em cheap’ ISP’s which dominate the market but the fact that they have customers show there is a market for quality, even if there are usage allowances.

      You simply choose the allowance which suits you. 2TB should be enough for all but a select few, who are probably not the kind of customer A&A wants anyway (and that kind of user probably pays a relative pittance to Talk Talk, PlusNet etc and wouldn’t entertain A&A’s prices, so it’s a win win.)

      For the record, I don’t have A&A. I might reconsider at some point in future as I’m interested in bonding 2 VDSL lines.

    • Avatar bdo21

      Great service and great quality – that’s why I use them. I have opted for the 1TB option which is the same as unlimited for me (and most people I would have thought)…

    • Avatar Spoffle

      @Dave

      They’re asking £60 a month for 160/30 capped at 2000GB, with a £100 set up charge, and I have to supply my own router…

      I’m getting 300/50, uncapped, £0 setup/installation fee for £46 a month and they provided a router with it and it’s been a flawless service.

      I cannot see the value.

    • Avatar Ixel

      Spoffle, but how much usage are you getting through each month on average? Quite a number of ISP’s with ‘unlimited’ packages tend to have some kind of fair usage policy in place, some of which may typically be between one to a few terabytes per month at best. Some other ISP’s might have traffic shaping instead, some might simply have congestion at peak times. The main thing preventing me from using AAISP is the lack of 330/50 tier for FTTP.

    • Avatar Dave

      @Spoffle

      Others seem to see value in it, perhaps because they aren’t just focused on price and throughput but might have other criteria to consider, such as latency, jitter, website blocking, quality of tech support etc.

      My BT line had a fault a couple of years back where even though it was synchronised at the usual 80/20, downstream was maxing out at 2Mbps. I have a feeling it would have been much quicker to resolve via A&A than it would via BT, or may not even have happened in the first place!

      When you call BT and tell them “I can see the router is synchronised at it’s usual rate of 80/20 but I’m getting 2Mbps download on every single speed test, even with an Ethernet cable” and their next suggestion is that my WiFi is at fault, followed by “a line test shows no faults” and other ridiculous things, before eventually getting the issue resolved after a couple of days without any explanation as to what was wrong, you do start to wonder whether you should pay more for an ISP with proper tech support.

    • Avatar Ferrocene Cloud

      Judging by how little the company has grown to the point they’re still exempt from filling full accounts with Companies House, they clearly don’t have that many customers.

      I’ve worked at several ISPs from smaller operations of around 100 to the billion pound turnover ones. Even the smallest one (running a full time UKNOC to call in to) grew dramatically in 5 years to the point of eclipsing A&A which has been around for ages. If you don’t even have the business to run your NOC staffed 24/7 then that makes you a pretty tiny player.

      And then your business costs a lot more to run because of economies of scale.

      I really wish A&A were a bigger player but with the way the business is run I don’t ever see that changing. If it hasn’t got to the stage of needing to file detailed accounts after 20ish years it probably never will.

      FTTP looks set to seriously undermine the business because customer service is far less important if you’re using reliable tech to begin with. If I get a flawless experience with BT fibre without any of the issues of xDSL, what’s the USP for A&A? Pay more for less?

    • Avatar Mike

      @Ferrocene Cloud

      Contention ratio.

    • Avatar Steve

      Ermmmm contention ratios disappeared a long time ago from consumer xDSL services. In case folks aren’t aware AAISP sell bog standard services from Openreach for the home/small business user. Contention ratios only exist for leased lines.

    • Avatar dave

      @Steve

      I’m sorry to say that you have that completely backwards.

      Leased lines are so expensive partly because they provide guaranteed bandwidth without contention.

      xDSL and consumer FTTP would be much more expensive if it wasn’t for contention ratios.

      Just because publishing specific contention ratios seems to be a thing of the past, does not mean that there isn’t contention.

      In fact there is likely contention at many points between your router and the destination.

    • Avatar David

      Sorry but I want to give my view on it all. I was with AAISP for 4 years on their 100,200 and then 1TB (now 2TB) packages. I had 1 outage in al that time and when it happened AA were all over it like an attack dog. They didn’t rest until it was sorted. I even call calls and e-mails from staff at 1am who were up (on their days off I might add) monitoring things. Now at the time it was £50 a month. And other ISP’s were doing similar packages. AA kept their way because they don’t want to get the unlimited customers they state that quite openly. This ain’t no Plusnet style operation (although bear in mind that Plusnet no longer do 24/7 support based on cost reasons. (£100 bonus for every 4 days night shift can’t have been cheap over their CSC staff) where as AAISP are often sat on IRC and e-mail out of hours because they care. Oh and they also have TWICE LOWERED the price of their packages and 4 TIMES increased the allowance – the last time it was 1TB which is not measly by any stretch of the imagination.

      Now it looks like I might be able to get either 100/100 500/500 or 1000/1000 but this won’t be no B4RN type deal – or any other altnet who charge low prices for the moon. There is only £10 difference between 500/500 and 1000/1000 but that still sting me £560 a month if I wanted the top speed. Even that WILL give me 6 hour fix time but it WON’T give me 24/7 support. I would have to get someone out of bed in order to get something fixed out of hours which in a leased line we all hope is next to never and this is why it’s an ad hoc wake them up option. Do I need this? I don’t know. I had to upload 130GB over my mobile phone to my business cloud storage. My mobile maxes out at 43mbps and it took over 2 days to do that. so I probably do need at least 100 up

      The point? You get what you pay for! and in the grand scheme of things people who value their connections and want no bullshit honest support will pay £55 a month and then some!

    • Avatar Ferrocene Cloud

      Dave,

      Most ISPs are pretty good about avoiding contention because it’s bad for business. Everyone oversubscribes, even with services like electricity because it’s uneconomical otherwise (can’t have TWs of capacity sitting there never used in case everyone wants to use an extra 100kW at once). As long as you can handle peaks, you’re fine.

      Last mile A&A can do nothing about contention because they run on existing products outside their control. If it’s a 1:32 split on FTTP they can’t magically turn that into 1:1. It only really comes in with exchange backhaul, which BT etc are pretty good at keeping up with (upgrades all the time), or an issue in the core which most providers are pretty good at as well.

      A&A also oversubscribe because it’s uneconomical to essentially turn everyone’s circuit into a leased line within their network, and they’d be paying a lot more than larger players because of scale. They just do it well enough to handle peak load.

      Leased lines come into play because of the repair SLA and because of the guarantee you can max it out uncontended and it should work at the rated speed. No buts.

      Oversubscribing works perfectly as long as you keep an eye on peak usage and have a margin for headroom if extra is needed, making for de facto uncontended services. A&A may be a little more committed but they are not doing anything special. I never had any problems when I was with BT with contention. In reality you could max out an FTTP line 24/7 and probably never notice anything.

    • Avatar dave

      @Ferrocene Cloud

      Oversubscription and contention are related, one leads to the other.

      Oversubscription is what makes everyday Internet access affordable.

      Contention exists even if you don’t see it the majority of the time.

      “I never had any problems when I was with BT with contention. In reality you could max out an FTTP line 24/7 and probably never notice anything.”

      When I moved into my current house, which is in a BT wholesale only area, I ordered BT Business Broadband.

      It worked well at first but after a few months I started to see speeds dropping to 20-30Mbps at peak times instead of the 74Mbps we were seeing previously (normal expected maximum, after overheads for a 80Mbps sync rate). It took a few months for it to get back to normal. This was presumably because there was unexpectedly quick uptake in FTTC and they were not quick enough to upgrade backhaul.

      I assume that since it’s a BT Wholesale only area, then I would have experienced the same issue even if I was on A&A, however there are relatively few areas like mine left so it’s not a worry to most.

    • Avatar beany

      “Oversubscription and contention are related, one leads to the other.”

      If one leads to the other you are also saying contention leads to over subscription, which makes no sense at all.

    • Avatar dave

      @beany

      “If one leads to the other you are also saying contention leads to over subscription, which makes no sense at all.”

      One of them (oversubscription) leads to the other (contention).

      I’m certain you know that’s what I meant, it was clear given the context.

    • Avatar beany

      The term “one leads to the other” means they go together are associated or connected. It would not matter who is leading because it leads to the “OTHER”.

      So err, nope clearly you were wrong, a poor performing contended service does not lead to more customers.

      Perhaps if you meant the statement to only function one way and not the other the term you were looking for was “one thing leads to ANOTHER”.

      I think you will find that is what actual clear context looks like.

      You are welcome.

      PS… For reasons like this AAISP probably would not want you or a few others commenting as a customer. I am sure Adrian Kennard and his team would much rather deal with a small group with intellects rather than a massive bunch of dimwits.

    • Avatar dave

      Well aren’t you just lovely?

      There is only one dimwit in this conversation (and arrogant with it by the looks of things).

      I think everybody reading, including you, knew what I meant by what I said.

      You know what they say, when you have nothing else to criticise, go for their grammar.

      “ So err, nope clearly you were wrong, a poor performing contended service does not lead to more customers.”

      Talk Talk seem to do ok!

    • Avatar beany

      “Well aren’t you just lovely?”

      I like to think so.

      “There is only one dimwit in this conversation (and arrogant with it by the looks of things).

      I think everybody reading, including you, knew what I meant by what I said.”

      If i am a dimwit how do you expect me to figure out what you meant rather than what you actually said?

      “You know what they say, when you have nothing else to criticise, go for their grammar.”

      Must be another phrase you have confused, i have never heard of that one either.


      “ So err, nope clearly you were wrong, a poor performing contended service does not lead to more customers.”

      Talk Talk seem to do ok!”

      Talk Talks customer base varies year to year, both increases and decreases. It decreased quite a bit after the hacking scandal. which again would also mean your statement of
      “Oversubscription and contention are related, one leads to the other”
      Was wrong.

      You keep trying though, you seem to on every story with anyone that can easily pull your remarks to pieces.

    • Avatar Go away

      Oh Christ not this fool again, waits for it to blaming about irrelevant tailored pricing also.

    • Avatar dave

      @beany:

      “Talk Talks customer base varies year to year, both increases and decreases. It decreased quite a bit after the hacking scandal”

      The hacking scandal is irrelevant.

      @Go away:

      I was genuinely wondering when you would show up, though I think you should go away and come back when you’ve completed rehab.

      However, if you’re attempting to say what I think you are, then I will state again that everything I have stated on this forum has been factual and backed up by evidence and it isn’t my fault that others fail in reading comprehension, nor that a select few on this forum seem to have predetermined agenda which involves attacking others without good reason.

      I guess I shall start posting under another username and try to remember the very wise phrase “do not feed the trolls”.

    • Avatar beany

      “Oversubscription and contention are related, one leads to the other….

      @beany:

      “Talk Talks customer base varies year to year, both increases and decreases. It decreased quite a bit after the hacking scandal”

      The hacking scandal is irrelevant.”

      How is a decrease of customers irrelevant? If “over subscription” leads to “contention” then a decrease IE no longer over subscribed leads to no more contention.

      You once again either have a problem with English, have no sense or once again are just flapping your clueless lips because you like to.

    • Avatar Go away

      “I guess I shall start posting under another username …”

      The half dozen you use already is plenty

    • Avatar dave

      So what are these other usernames I supposedly have?

      You are just showing what an idiot you are.

    • Avatar Go away

      I trust the list of 200 ISPs for your sex change persona was satisfactory.

    • Avatar beany

      Well he is a loon of his word the latest VM news item, a new name but same lack of comprehension both grammatically and how to tap “Mbps” out of his PAYG phone.
      Quite comical or committal, in more ways than one ; ). I admire in a way he keeps trying,ike watching a Salmon trying to swim upstream only to be taken out by a bears paw each and every time. Utterly pointless but can’t help itself.

    • Avatar dave

      I’m so glad that my imagined activities are so entertaining to you, I’m always happy when my doing nothing at all makes another persons life better.

      Not on PAYG btw. Dual sim iPhone XR here, Vodafone primary and EE secondary, both pay monthly. You know what though? There is absolutely nothing wrong with PAYG if it suits the user. Only a sad git like you would attempt to deride somebody like that.

      Why must you constantly act like a prat?

    • Avatar Go away

      There is nothing imagined about it you claimed you would… “start posting under another username and try to remember the very wise phrase “do not feed the trolls”.”

      Im still trying to figure out why you keep replying though if you think im a troll. Maybe its like all your statements………. HALF TRUTHS!

    • Avatar dave

      You believe whatever you are going to believe, I’m just going to leave you in peace to be the very “special” person you are.

    • Avatar beany

      You could had left peacefully ages ago.

  2. Avatar David V

    You get what you pay for, and broadband is no exception. Yes, usage limits seem to be at odds with what other ISPs are offering but few, if any, ISPs can match AAISP’s overall level of service. In the the 16 months that I have been with AAISP my connection has been faultless. This 50% increase in the basic plan is most welcome as is AAISP’s 50% carry forward of unused data.

    • Avatar Spoffle

      I literally cannot see any value in it. I’ve had Virgin for practically 10 years, and now I’m on BT FTTP. BT have been completely flawless. Virgin were far from flawless, 99% of the time things were fine with regards to connection uptime and getting rated speeds. The only reason I left Virgin is because of the Hub 3 and its Puma 6 chipset. I can’t see what paying more for a capped service would give in the slightest.

      They’re asking £60 a month for 160/30 capped at 2000GB, with a £100 set up charge, and I have to supply my own router…

      I’m getting 300/50, uncapped, £0 setup/installation fee for £46 a month and they provided a router with it.

    • Avatar David

      Spoffle – Ain’t uncapped – There is a “phone them and tell them off” figure

    • Avatar Ferrocene Cloud

      David,

      Larger providers really don’t care. I’ve downloaded terabytes on BT and VM and no one says a thing. We’re not in the 90s any more, bandwidth is cheap and plentiful especially for large companies. There’s more than enough capacity to cope with the statistically small amount who max their lines constantly.

  3. Avatar bob

    lol £45 month for 300gb or £55 for 2TB, what rubbish.

    • Avatar David

      When you get a problem and you speak to an off shore call centre and they takes weeks to sort it – remind yourself what you just said .

    • Avatar Z

      Well, I’d much rather be with Zen – uncapped downloads with great support and good prices.

  4. Avatar Ixel

    I wish they’d consider offering a 330/50 tier for FTTP, still no sight of that possibility yet. I’d happily pay a little extra too.

  5. Avatar jelv

    @bob
    When you call their help line and it is answered by a technical expert (and not a script monkey) after three rings who then apologises that it took too long to answer because he wasn’t actually sat at his desk – that’s why people are prepared to pay more!

    • Avatar FibreBubble

      Mon-Fri 6pm-8am. Sat outside of 10-2 and all day Sunday the phone just rings off the hook cos they are closed.

    • Avatar Ryan

      Let’s hope your internet doesn’t die or need technical help after 2 on Saturday or your waiting until Monday.

    • Avatar Alan Watkins

      Yet my ISP (Fluidone) offers top class phone support 24/7/365 (all uk based), pickup the phone within 2 rings and don’t have any download limits. So AAISP aren’t anything special despite what the Reverend might say on his blog…

    • Avatar David

      @FibreBubble @Ryan

      And a lot of the staff – even the Director sits on IRC all that time when the phone line is closed – they can all remote in and sort stuff.

      Alan,

      Yes and you pay a handsome fee for that service. As well as extortionate ECC’s – so it’s like saying I have a Mini and they are closed on Sunday but if I had a 2Million pound Ferrari I could call anytime and they would lick my arse. And you know that’s true

    • Avatar beany

      No good having 24 hour support if the support is as useful as a stabbed Beach Ball.
      Or in the case of BT, VM and other big players with 24/7 support you would be talking to the hot air that has dropped the ball.

    • Avatar Alan Watkins

      @David
      I pay £55/m for a 80/20 Openreach FTTP service to FluidOne. NOT A LEASED LINE. With 24/7 top class phone support (as good as AAISP if not better). AND truly unlimited downloads. Is that an extortionate price? I think not. So why can’t AAISP get rid of download limits and finally move into the 21st century if other quality ISPs can do the same?

    • Avatar David

      Well Alan, Because they don’t want to – and based on the very reason you just gave, they probably feel like they don’t need to.

      They are a niche provider for a certain client – and they don’t price rise either – that stands them out from the crowd. And I agree your price is good – but then it’s sharing a service and you won’t know if your ISP is the dogs doodas until you get a serious outage – a company is judged on how it sorts out problems. They are using BT’s WBC FTTP Network after all.

      I do like the way they let you slide your speed up or down without cost on a Lease Line – I don’t think I know of any other ISP who does that.

    • Avatar beany

      Why are you so concerned “Alan” if you have an ISP you are happy with and can afford so much?

  6. Avatar Bibby

    Been with them for a while now, and I’m quite happy to pay for the reliability, and excellent customer service whenever you require it. Which isn’t often.

    Unlike my experience with Virgin, which was a disaster.

    • Avatar Bill

      I think a more useful comparison is AAISP vs some other Openreach based ISP, many of which are quite good.

      It is good to see prices in general coming down for FTTC, hopefully some of the other providers like iDnet will reduce their’s soon.

    • Avatar David

      Bill,

      AAISP vs Plusnet – now there’s a night and day experience.

      Plusnet I remember people Like the legendary Tony saying they were bashing their heads on the keyboard in frustration when speaking to BT’s CSC which was in India – They used to document it on their forums all the time.

      AAISP

      “Jump BT”

      BT

      “How High AAISP?”

      And none of that is an exaggeration either.

    • Avatar Bill

      @David
      Yes PlusNet don’t win any awards from me either.

      But compare AAISP to iDnet, Spitfire, Pulse8 and I wonder if there is much real-life difference.

      I haven’t always had good service from Zen otherwise I would like to include them in the list too.

    • Avatar David

      Bill,

      AAISP is designed for nerds and nerds expect a certain level of service – and when run by nerds for nerds it’s a win win for them. – they have had all their line stats and IRC since the start. I don’t know if the others do that – but I suspect they don’t because they resell services and therefore have limited access to info? outside of BT and TT fault testing portals I mean – AAISP built from the ground up in terms of systems so they have access to everything

      AAISP as someone said earlier is Quality over Quantity – that’s what the customers says – that’s what the ISP says – and neither have ever faltered from that line.

  7. Avatar Bill

    @David
    Yes PlusNet don’t win any awards from me either.

    But compare AAISP to iDnet, Spitfire, Pulse8 and I wonder if there is much real-life difference.

    I haven’t always had good service from Zen otherwise I would like to include them in the list too.

  8. Avatar Jazzy

    Considering I am paying £25 a month for FTTC at 68mb & phone line which is more than enough for me and my partner with as much data as we like I can’t see how they are attracting customer

    Yes I am with Sky but I am a residential customer

    BTW, we watch over 75-80% of our TV on demand with Amazon / Netflix / BBC / Sky so we download a lot of GB a day and we don’t consider ourselves to be high users

    • Avatar David

      Simple – they don’t have the Billions like Sky do.. In fact Sky have just partnered with Fluidone so maybe they are feeling the pinch a bit.

  9. Avatar beany

    If their pricing keeps away some of the *cough* intellect in this thread becoming customers i imagine AAISP and their existing customer base are very happy about that.

    • Avatar dave

      I do wonder why you’re being such a tit.

      Everybody is entitled to their opinion and nobody seems to have yet said anything stupid.

      If a “stack ’em high, sell ’em cheap” ISP suits somebody, then that’s just fine.

      If somebody wants to pay above average for an (arguably) better service then that’s fine too.

      Just what is your problem beany? Perhaps your name is a reference to your brain size?

    • Avatar David

      I agree Dave – I had a comment earlier “people like you who download lots ruin it for the rest of us” which would probably be true if I was not planning to get a Leased Line so I can download whatever I like and affect no one.

      As many of us have said (you included) do get what you pay for – and I would expect the moon for £560 a month.

    • Avatar beany

      Please re-read my statement, then consider myself on the AAISP part of it and you on the other.

  10. Avatar Pete

    Far far far too expensive as above how they get away with charging these prices is unbelievable, I have a 24tb home media server and have virgin 350/35 for 40 quid, its flawless and despite the above “phone them and tell them off” I am definitely in the top 0.1 percent in terms of usage, NEVER had a phone call telling me off, this is sabnzbd reporting 11.6TB in 3 months, plus stream Netflix amazon and such too

  11. Avatar David

    Wow! 11.6TB in 3 months! Id be impressed if (until recently) I wasen’t doing that EVERY month! (on what I had which was 551mbps on the top package) I can survive on 3 4TB drives just fine – 24 is overkill for me anyway

    If I go for 1Gbps i’ll be doing 30TB -50TB a month just for shits and giggles – and because I will be able to.

    • Avatar Dave

      There seems to be an emerging mental disorder, like hoarding but with data.

    • Avatar David

      My drive space is for a reason, mainly for work reasons. Until I can get it all back online I am holding 3 companies databases and stuff. Anyway I am only 21% filled.

      No idea on the Mental Disorder. I am too busy being killed by a Tumour to care.

  12. Avatar Paul Green

    Just to throw a spanner in the works, i pay 45/month for 80/20 U/L IDNet, and i woke up to no internet one Sunday morning at 5.30.

    Called the ‘helpline’ and it was all sorted within 30 minutes.

    • Avatar David

      HI Paul,

      Well if the only problem was authentication then it wouldn’t take even 30 minutes to fix. I am talking about when the line actually or Physically breaks and how long it takes ISP’s to sort out third parties like BT

      So something internal is not really counted, but nice to know they were all there on a Sunday

  13. Avatar RaptorX

    Reading through the whole thread, there are two excellent features of AAISP that no one’s mentioned and as an ex customer, I can tell you that they’re worth good money:

    1 the FireBrick monitoring and the advanced broadband line control panel made available to the customer. This is a system developed in-house and is second to none. It’s for customers with technical knowledge who know what they’re doing and I really miss it.

    2 Strongly anti-censorship ethos – it’s right there on their website. No deep packet inspection, or website blocking of websites at the behest of Big Media with vested interests. What you get is raw, unfiltered access to the internet and that’s as it should be. In this respect, some of the other smaller ISPs offer this too, though.

    During my time with them, I can confirm that their tech support was amazing too. I only needed help a couple of times with problems and they were all over it, as others have said and fixed the problems double quick, keeping me in the loop all the way. No BS, no scripts and I spoke to network experts who knew what they were talking about.

    Also, their monitoring and email alerts were top notch. Very open about what’s going on with your line and quick, automatic fixes for anything minor that went wrong, usually without any customer intervention required or me noticing in the first place.

    There’s these things and more that make them easily the highest quality ISP I’ve ever been with and why people pay the premium prices (hey, this level of support costs money) and put up with download limits.

    About those limits, it would be great if they would go away though, or be so high as not to matter. However, they’re not a dealbreaker any more since they were increased a while ago.

    In short, if you can afford them, you won’t regret it.

    I’d like to return to AAISP sometime in the not too distant future, too. If brexit is finally cancelled (long overdue) then that will be much more likely, as the country won’t be ruined by it and my finances will remain stable.

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