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Virgin Media Grow UK Fibre Network – Hints of Big Wholesale Shift UPDATE

Thursday, November 7th, 2019 (7:43 am) - Score 11,926
virgin media engineer poking cabinet

Cable ISP Virgin Media UK (Liberty Global) has posted their latest Q3 2019 results, which reveals that their “gigabit capable” internet and TV network covered another 119,000 premises in the quarter (total of 1.9 million added since 2015) and their total broadband base now stands at 5,269,100 (up by +2.4K in Q3 vs +7.1K in Q2).

The biggest development since the last update has of course been the first launch of Virgin Media’s new DOCSIS 3.1 powered 1Gbps speed broadband in Southampton (here) and Manchester, which is due to cover all 15 million UK premises on their network by 2021 (here). Elsewhere the CEO of Liberty Global, Mike Fries, has spoken of their interest in creating a new alternative network that could serve the UK’s other 10 million premises (here) – more on this later.

On top of that VM has also made a few smaller announcements, such as to confirm the completion of their effort to upgrade the upload speeds of existing customers (here) and the signing of a new Local Full Fibre Network (LFFN) contract in Belfast (here), which should ultimately serve to connect around 200 public sector sites.

Finally, VM sprung somewhat of a surprise on everybody yesterday by announcing that their mobile division – Virgin Mobile – would switch its MVNO supplier from BT (EE) to Vodafone after 2021 (here). On top of that their VMB business division also struck an “extensive wholesale agreement” with Vodafone, relating to the supply of various network services.

In terms of their latest customer figures, the results are as follows.

VM UK Customer Figures (Quarterly Change)
5,269,100 Internet – (up from 5,266,700)
4,633,600 Phone / VoIP – (down from 4,641,000)
3,137,000 Mobile – (up from 3,059,000)
3,765,000 Video / TV – (down from 3,822,100)

Meanwhile today’s results reveal that the pace of their Project Lightning network expansion has decreased a little during the third quarter of 2019, which saw them add 119,000 extra premises to their UK network coverage and that’s up from 130K in the previous quarter (a total of over 1.9 million UK premises added since 2015/16).

The original aim of this project was to cover 4 million additional premises (17 million total or c.60%+ of the UK) by the end of 2020, although problems with overstated progress mean it will probably take a fair bit longer to achieve that target. We note that a new rollout deal with Avonline Networks (here) will see their build continue until at least 2023 and most of what they deploy now tends to be FTTP rather than Hybrid Fibre Coax (HFC).

Project Lightning Rollout Since 2017
Q3 2019 = 119,000 Premises
Q2 2019 = 130,000 Premises
Q1 2019 = 102,000 Premises
Q4 2018 = 144,000 Premises
Q3 2018 = 109,000 Premises
Q2 2018 = 118,000 Premises
Q1 2018 = 111,000 Premises (likely impacted by heavy snow)
Q4 2017 = 159,000 Premises
Q3 2017 = 147,000 Premises
Q2 2017 = 127,000 Premises
Q1 2017 = 102,000 Premises

NOTE: Q1 is traditionally a slower quarter for build due to various issues (weather, holidays etc.). The current cumulative cost per premises is c.£690 (just the build costs would be £660) and hitting 30-35% penetration after 3 years. Virgin’s UK network currently covers a total of 15,694,900 homes.

On the financial front Virgin Media reported quarterly revenue of £1,281.7m (up from £1,279.3m in the previous quarter), although the fact that they’re struggling to add new customers (growth on that front seems to be in decline) is no doubt a worry. “We reported a 3,000 customer loss and a 53,000 RGU decline in Q3, due to our disciplined approach to customer acquisition and retentions and a shift in focus to higher-value TV bundles which has contributed to lower capital expenditure,” said Virgin.

Lutz Schüler, CEO of Virgin Media, said:

“Despite a tough quarter, we continue to keep our sights set on the long-term with a goal to become the most recommended brand in our sector. This aim is driven by a relentless focus on new customer initiatives such as improved customer service, gigabit broadband and combined fixed and mobile bundles. Underpinning this is sustainable operating free cash flow growth achieved through carefully balancing ARPU, operating and capital expenditure and customer acquisition and retention.

Our investment to expand our network continues at pace and we are motoring ahead to provide gigabit broadband to half of the UK by the end of 2021 – a speed and scale unmatched by anyone else. Our superior broadband is also increasingly being paired with mobile connectivity as our fixed-mobile Oomph bundles see strong take up reflected in our highest ever quarterly mobile additions. Our fantastic new agreement with Vodafone will mean the launch of 5G services for customers in the future, further enhancing our mobile offering.

While, like everyone in the sector, there are challenges to navigate in the short-term, we have the vision, strategy and tools to strengthen our position as a competitive force in the marketplace and will continue to offer consumers the very best connectivity and TV.”

The recent Vodafone UK deal for mobile has of course reignited talk of a possible merger or asset swap between the two in the future, although in our view the next big change for Virgin Media will come from a major change to their network business.

We already know that Liberty Global’s so-called Project Hermes is proposing to imminently establish a new company in the UK that will act as an alternative network provider (Mike Fries has made no secret of his desire on this front), which could target “full fibre” build toward the 10 million rural and suburban premises missed out by Virgin Media and also offer wholesale access to other ISPs (possibly linking up with Sky Broadband etc.).

However the proposed company – Liberty Fibre (recently renamed Liberty Networks Limited) – may go much further than that. All of our sources agree that a wholesale proposition appears to be certain and products have already been devised, although by the sounds of it this might potentially extend across part or all of Virgin Media’s existing network too.

One big idea that is also believed to be under consideration is the possibility that the network side of Virgin Media, or at least their current FTTP base, could also be spun off to Liberty Fibre (i.e. Virgin Media becoming the anchor tenant ISP). Such a move would represent a significant shift and give Openreach (BT) a major competitor, which could radically change the market and require Ofcom to review their current regulatory approach.

We had expected to be reporting on the wholesale development by now, although it’s likely that the recently called General Election and associated uncertainty about future UK investment in “full fibre” (the Prime Minister has pledged £5bn to help the final 20% of the UK access “gigabit-capable” broadband by the end of 2025) may have put a pause on this. A wise company will wait to see what happens.

A spokesperson for Liberty Global predictably told ISPreview.co.uk, when asked about all of this, that “we don’t comment on rumours and speculation.” A little ironic since much of this started when Mike Fries went public a few months ago with his idea of establishing a second fibre company in the UK to target the bits that Virgin missed.

UPDATE 8th November 2019

It’s worth pointing out that Mike Fries, CEO of Liberty Global, said after the results announcement that they have NOT discussed “wholesale access of the end-to-end network from a fixed retail point of view” with Vodafone. However he did give an update on their wider position with respect to Liberty Networks, which largely echoes what we already know.

Mike Fries, CEO of Liberty Global, said:

“As you point out, there are 7 million to 10 million homes that are – we could possibly go out and build more quickly and potentially more efficiently. And while we’re pleased with Lightning at the 400,000 to 500,000 home a year clip, we are unlikely to do that through Lightning on balance sheet and impacting our free cash flow and taking a fair amount of capital to do so. So I don’t anticipate that you’ll see Lightning on steroids, where we take the current team (at least not in its present structure) and ask them to double or triple the amount of activity they’re undertaking.

We are exploring, as I said a few times now, how to do that perhaps in an off-balance sheet manner, potentially with partners, that would have two or three benefits. Number 1, outside capital. Number 2, two teams working, if you will, if it makes sense. And three, the ability to potentially keep it off-balance sheet and to finance and value it separately. Now those are a lot of requests and asks on our part. And I’m not suggesting here that they’re all going to happen or any of them are going to happen. But when you read press reports that we might be looking at this or we might be looking at that, it shouldn’t surprise you.

Nobody is achieving what we’re achieving in that marketplace when it comes to gigabit-speed networks and rollout of new network. So for us to not be part of that conversation when fully 95% of the country is on copper, is insane. There’s no reason why we shouldn’t be looking at it because we’ve proven we could build faster, build more efficiently and penetrate markets with new build better than anyone else in the footprint. But we have to balance that ambition with our desire to ensure that we’re generating profitable growth in our core business, that we’re delivering, as we promised, greater and greater operating free cash flow and free cash flow. So we’re trying to juggle those objectives. But I think they’re achievable, and we want you to stay tuned.

It might be complex. But I think in the end, we should be able to make it clear if it’s something we choose to do. If we don’t do it, remember, there’s no reason why the Virgin brand couldn’t be marketed elsewhere in the country where we don’t have network, and we’ve obviously looked at that. If we can assemble the rights, certainly, everybody, we have a nationwide mobile platform. Certainly, everybody in the country knows Virgin, whether you can get it or not. So expect us to try to drive scale in that market. I’m not saying we’re sub-scale, but our objective should be to drive scale with our brand and with networks, owned or leased.”

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
33 Responses
  1. Archie says:

    Mark, I’m not sure from reading this article and reviewing the one about upload, but when are Virgin advising that their Gig1 service will reach everyone by, the end of 2021 or by 2021?


    1. Mark Jackson says:

      They’ve only said “by 2021” but as a general rule of thumb that almost always means “by the end of” rather than “before”. However they haven’t given a specific completion date so it could be early 2021 or late, but just for safety it’s wise to take the latest plausible date.

      The other caveat in these things is whether that’s a calendar date or a financial date (the latter would be aligned to their financial year). Fun.

    2. Archie says:

      Thanks for the clarification. It’s an exciting time, for years we’ve been languishing on terrible speeds, poor quality broadband and a lot of talk, things are finally happening for large swathes of the population!

      Is there any indication that they will continue their 10:1 download/upload for Gig1 or their 500 meg package?

    3. Mark Jackson says:

      The current DOCSIS 3.1 implementation they have should be able to do 100Mbps upload in the future without too much hassle, but this is Virgin Media so upstream improvements tend to come at a glacial pace.

    4. CarlT says:

      There are some areas where 100 Mb up isn’t going to be possible without upgrade. These areas are in the minority but they are still there, sadly.

  2. Archie says:

    If they want to get more customers they need to do something about their pricing, this constant up, down and battling is frustrating. Now with their coverage they could compete with some of the cheaper VDSL providers and actually provide decent speeds, I would definitely recommend their 50 meg package if they greatly reduced the price.

    1. CarlT says:

      So you want them to invest in higher upload speeds and to greatly reduce the price.

      Other than that all is fine.

      I can’t help but see some difficulty with selling this approach to the people holding the purse strings.

    2. Archie says:


      Yeah. Would you not?

    3. beany says:

      “I would definitely recommend their 50 meg package if they greatly reduced the price.”

      £28 for 50Mb over 12 Months for broadband and phone


      £33 for 100Mb over 12 Months for broadband and phone compares more than good to big boy VDSL pricing.

  3. Laurence "GreenReaper" Parry says:

    Another company using the cable infrastructure *could* be good news for consumers, especially if it’s the only high-speed option in town for you.

    Right now, if you want the speed Virgin offers, but are at the end of a long phone line, you can’t realsiitcially switch – just renegotiate, and we all know that means higher prices.

    Conversely, it’s good for Liberty Global in competitive areas; even when people switch cable ISPs, they’ll still be paying them. The UK is largely competitive and arguably becoming more so, which may be swaying their thinking.

    1. David says:

      Or worst still imagine my situation. Less than 100M from the physical network of VM but despite being built in 2013 this “newish” estate hasen’t been bothered with – there is no ADSL or FTTC and the only services I can get are from a national supplier who workes with all these companies. The upshot is I can’t get any residential services here but I can get business. With the cheapest being (and including the gigabit voucher scheme which makes the prices a bit cheaper) 50/50 for £270 a month with the VAT!

      Luckily we have good EE coverage here so I have to tether on my mobile. But I can literally walk out the door , go left and left again to the main road and I can stand on the bit of the pavement where the cable runs down. I’ve done cable my street 3 years ago – no sign yet. Oddly enough this company will get me service via (probably) virgin media business, but they can’t do it themselves.

      So I am in area but out of area at the same time!

    2. A_Builder says:

      It would be interesting as VM would be forced to expose more of the performance (fault & performance) metrics much as OR were forced to.

      It depends on how open the wholesale model is.

      If it is very open, which businesses often fear and wrongly resist, then it will drive improvements in network upgrades and shine a light on areas where old kit is holding things up. It is the old management consulting aphorism “measure it and it will improve”

  4. nedmusic says:

    The name Liberty fibre has now been changed to Liberty Networks Limited with companies house not that it makes any difference but might fall in line with a split like Openreach and BT as suggested in the article.

  5. The Facts says:

    Some very rusty VM cabinets around.

    1. Y says:

      That’s the same for OpenReach, there’s one down the road from me where the guy may as well have a tent because he’s never away from it. Inside is covered in cobwebs and all sorts.

    2. beany says:

      Could be worse could be a BT cab which serve a business estate in Cardiff

    3. The Facts says:

      @beany – that’s not a BT cabinet.

    4. beany says:

      The person that lives in Cardiff and took a picture of it and uploaded it on Flickr says otherwise.
      You keep nuzzling the BT teet though.

    5. beany says:

      Another nice example of BTs network and whats inside.

      But hey its the outside looks what counts eh LOL
      (Predicts you now insert inside of VM cabinet in a mess, still not comprehending both Networks can and do have knackered equipment).

    6. Go away says:

      Oh that last link is fun reading. Rusty cabinet vs part of network literally falling apart, oh which is worse LOL

    7. TheFacts says:

      Proof the link is a BT cabinet please. BT cabinets do not look like that.

      Grid ref for location please to help us check.

    8. beany says:

      Oh, no, no, no, 2 can play that shouty game…

      Proof the VM cabinet still looks like that please…. Its end of 2019 now not June 2018.

      Run along and slurp the BT teet.

    9. joejoe says:

      Never mind poor cabinets, watch you do not trip and splatter your face on the pavement where BT plant is concerned…

    10. The Facts says:

      @joejoe – you should report it to your local council.

    11. TheFacts says:

      @beany – to be clear, BT does not use that cabinet shape, VM do. Or maybe the original Cardiff cable company.

    12. beany says:

      To be FACTUALLY clear for @joejoe…

      Failed BT/Openreach plant should be reported to Openreach not the council.


      “loose, cracked or missing manhole covers.”

      Try not to listen to what BT teet suckers think. Probably suggested you reported it to the council in the hope it comes out of their budget rather than Openreaches, anything to save them a penny but cost others… The BT mantra.

  6. FibreBubble says:

    Looking like very poor take up of Lightning.

    1. SymetricalAccess says:

      They installed FTTP here but the upload speed is poor so they can whistle. “gigabit capable” makes me laugh. Saving up for FTTPoD instead but really wish one of the alt nets like B4RN were in the area.

    2. FibreBubble says:

      Virgin are not going to go bust any time soon. Whereas B4RN are sadly a very long way away from their business plan.

  7. Anonymous says:

    I certainly welcome the prospect of a virgin media wholesale network. I don’t doubt the capability of their services but I will categorically will not join them because of the awful customer service and routine price hikes. Hopefully a new isp using their network would resolve this

  8. Jamie Simms says:

    Do I presume the Virgin media wholesale agreement with Vodafone is to supply backhaul to Vodafone masts going forward which will be useful in areas where C&W previously were not operating and places less need on using BT or Openreach

    1. Roger_Gooner says:

      Mobile operators use a combination of microwave and fibre for their backhaul and Vodafone will opt for Virgin Media if a good deal can be done. VM is of course no stranger to providing backhaul as its Virgin Media Business subsidiary signed a deal back in 2011 to provide Ethernet backhaul to Three, T-Mobile and Orange.

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