Home
 » ISP News » 
Sponsored

Customers of UK ISP Zen Internet Hit by DSL Broadband Fault UPDATE

Thursday, December 5th, 2019 (1:20 pm) - Score 4,303
zen internet uk isp

A spate of internet connectivity problems appears to have been striking customers of UK ISP Zen Internet since earlier this morning, which so far as we can tell currently only affects those with DSL (ADSL and FTTC / VDSL2) based broadband lines.

The problems started at around 9am this morning when multiple DSL circuits across the UK began to fall off a cliff. Shortly after this the ISP issued a brief statement on social media to confirm.. “we are seeing issues with our broadband services across the country this morning. We are looking into this with urgency.”

A quick glance at Zen’s status page shows a series of faults (loss of service) still live across their network. Fast forward several hours and Zen has just issued the follow statement, which suggests that the issue might soon be resolved, although they’ve yet to clarify the cause.

Zen Status Update – 1:10pm

Engineers are currently working to restore service to affected subscribers.

Customers may notice brief disconnections between now and 3pm.

On rare occasions customers may be unable to reconnect after an outage.

If customers continue to have issues after this time they should power down their equipment, switch it back on and attempt to reconnect. If this fails customers should power down their equipment for 30 minutes before attempting to connect again.

At least one of the provider’s support agents has said that Zen “will not rest until we have steps in place to prevent this happening in the future.”

UPDATE 2:52pm

Zen has issued the following statement to ISPreview.co.uk: “We’re aware of a technical issue in our core network affecting some of our broadband customers. Work is in place to ensure a solution that is as seamless as possible for our end users. We expect full resolution by 3pm.

Share with Twitter
Share with Linkedin
Share with Facebook
Share with Reddit
Share with Pinterest
Tags:
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
7 Responses
  1. dragoneast says:

    Affected me apparently on IDNet and BTw backhaul. Back after 1pm. IDNet said they were working on it all morning, but nothing on the status page until nearly noon. Found out from Zen (as usual).

  2. Paul W says:

    Is this working fully now? I move to zen tomorrow.

    1. Nick says:

      It’s fine now, don’t worry zen is one of the best iso I’ve used. When they do go down it’s very rare and they update you all the way through.

    2. RaptorX says:

      I’ll second Nick. Don’t worry, Zen are excellent. Been with them for years and no problems at all.

    3. Silas Marner says:

      Agree that Zen has one of the best records for dealing with faults and giving a good service. These faults are highly unusual.

  3. jimmyr says:

    4th day of packet loss with IDnet 🙁

  4. tom says:

    Same crap again tonight packet loss and 2mbps single thread from a 80mbps fttc connection syncing at the mas possible,even upload is affected streaming crap too, Amazon prime are to blame with their LIVE Football matches and the way their streaming works, BT WBMC is over subscribed and badly managed they can’t even provide visibility to their incorrectly configured BRAS IP profiles once G.inp has been enabled on a circuit , even after it reverts to the RETX low profile again no more 96.4% Ip profile that’s 3mbp per end user affected

Comments are closed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Ultrafast ISPs
  • Gigaclear £20.00 (*54.00)
    Speed: 400Mbps, Unlimited
    Gift: None
  • Vodafone £23.00 (*26.00)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Virgin Media £25.00 (*44.00)
    Speed: 108Mbps, Unlimited
    Gift: None
  • Hyperoptic £25.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: Promo Code: HYPERFALL21
  • Community Fibre £27.50 (*32.50)
    Speed: 200Mbps, Unlimited
    Gift: First 6 Months Free
Large Availability | View All
New Forum Topics
Cheapest Superfast ISPs
  • NOW £20.00 (*32.00)
    Speed 36Mbps, Unlimited
    Gift: None
  • Vodafone £20.00 (*23.00)
    Speed 38Mbps, Unlimited
    Gift: None
  • Hyperoptic £20.00 (*25.00)
    Speed 50Mbps, Unlimited
    Gift: Promo Code: HYPERFALL21
  • TalkTalk £21.00 (*29.95)
    Speed 38Mbps, Unlimited
    Gift: None
  • Plusnet £21.95 (*38.20)
    Speed 36Mbps, Unlimited
    Gift: £75 Reward Card
Large Availability | View All
The Top 20 Category Tags
  1. FTTP (3655)
  2. BT (3043)
  3. Politics (1971)
  4. Building Digital UK (1941)
  5. FTTC (1897)
  6. Openreach (1861)
  7. Business (1715)
  8. Mobile Broadband (1499)
  9. Statistics (1424)
  10. FTTH (1367)
  11. 4G (1294)
  12. Virgin Media (1191)
  13. Fibre Optic (1182)
  14. Wireless Internet (1175)
  15. Ofcom Regulation (1164)
  16. Vodafone (858)
  17. EE (845)
  18. 5G (791)
  19. TalkTalk (779)
  20. Sky Broadband (756)
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact