Customers of UK ISP Zen Internet Hit by DSL Broadband Fault UPDATE

A spate of internet connectivity problems appears to have been striking customers of UK ISP Zen Internet since earlier this morning, which so far as we can tell currently only affects those with DSL (ADSL and FTTC / VDSL2) based broadband lines.

The problems started at around 9am this morning when multiple DSL circuits across the UK began to fall off a cliff. Shortly after this the ISP issued a brief statement on social media to confirm.. “we are seeing issues with our broadband services across the country this morning. We are looking into this with urgency.”

A quick glance at Zen’s status page shows a series of faults (loss of service) still live across their network. Fast forward several hours and Zen has just issued the follow statement, which suggests that the issue might soon be resolved, although they’ve yet to clarify the cause.

Zen Status Update – 1:10pm

Engineers are currently working to restore service to affected subscribers.

Customers may notice brief disconnections between now and 3pm.

On rare occasions customers may be unable to reconnect after an outage.

If customers continue to have issues after this time they should power down their equipment, switch it back on and attempt to reconnect. If this fails customers should power down their equipment for 30 minutes before attempting to connect again.

At least one of the provider’s support agents has said that Zen “will not rest until we have steps in place to prevent this happening in the future.”

UPDATE 2:52pm

Zen has issued the following statement to ISPreview.co.uk: “We’re aware of a technical issue in our core network affecting some of our broadband customers. Work is in place to ensure a solution that is as seamless as possible for our end users. We expect full resolution by 3pm.“