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Ubiquiti Finally Adds Support for the UK to UniFi Talk App

Tuesday, Nov 14th, 2023 (10:10 am) - Score 6,120

Technology and networking company Ubiquiti has announced that their popular UniFi Talk application, which is an affordable and subscription-based Voice over Internet Protocol (VoIP) phone solution that first launched in 2020, is now finally becoming available in the United Kingdom.

The wider UniFi Talk platform is generally targeted at small and medium-sized businesses, although individuals can also make use of the service (the original subscription price was $9.99 per month, excluding hardware costs). The service itself includes a local phone number, emergency calling and 3,000 combined, inbound/outbound minutes per month.

However, the service was initially only made available in the USA and Canada (here), although one of our regular readers (credits to Mike) has spotted that the latest early access release of the related UniFi Talk Application (v2.2.0) finally adds support for the United Kingdom and also introduces Advanced Call Routing, as well as per-number emergency address management.

The price for a UK subscription has been set at £7.99 per month, although it’s not currently known when this will become more generally available and Ubiquiti has yet to update their wider website to confirm the wider availability (expected very soon).

UniFi Talk Application 2.2.0 Announcement

UniFi Talk Application 2.2.0 adds support for the United Kingdom and introduces Advanced Call Routing as well as per-number emergency address management.

UniFi Talk is now available in the United Kingdom. Additional functionality, such as number porting, will be available in a future release. If you’ve already set up UniFi Talk, you’ll need to reset the UniFi Talk Application and select the United Kingdom as your region during the setup process to subscribe to UniFi Talk with United Kingdom numbers. Each UniFi Talk number is £7.99/mo in the United Kingdom and includes 3,000 monthly minutes for calling in the United Kingdom, United States, and Canada.

Advanced Call Routing improves call reliability and delivers an enhanced plug-and-play experience. This setting can be found at Settings > System and is recommended for installations behind double NAT or carrier-grade NAT (CGNAT), such as those that use LTE, 5G, or satellite service (e.g., Starlink).

You can now create secondary Emergency Addresses from Settings > Emergency Calling and assign them to specific numbers – ideal for installations that span multiple physical addresses.

Added support for the United Kingdom.
Added Advanced Call Routing.
Added ability to manage secondary Emergency Addresses.
Implemented improved logic for managing primary Emergency Addresses.
Updated core components of UniFi Talk.
Implemented an improved mechanism for handling audio files.
Added an updated mechanism for supporting themes.
Implemented UI/UX improvements across the Talk application.

Fixed an issue that could cause an incorrect page to be displayed when opening Talk for the first time.
Fixed an issue that could cause an incorrect caller ID to be used for outgoing calls after updating a group.

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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6 Responses
  1. Avatar photo Robin says:

    Does UniFi Talk have a mobile app for receiving calls to?

    1. Avatar photo Rich Creedy says:

      not yet, but it is in the works apparently

  2. Avatar photo Knight John says:

    I am curious why do people use voice over the internet when most people have unlimited mobile contracts?

    1. Avatar photo Ben says:

      Unifi is designed for businesses, not consumers.

    2. Avatar photo Scoopz says:

      Some people (me) live in locations without mobile phone signal and as good as “wifi calling” is, it’s no substitute for having a landline.

    3. Avatar photo Mark says:

      Also retention of a geographically based landline number. Important for some, irrelevant for others.

Comments are closed

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