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Full Fibre AltNet ISP Zzoomm Tops 25,000 UK Broadband Customers

Tuesday, Apr 23rd, 2024 (11:13 am) - Score 840
Zzoomm-Engineer-Outside-Street-Cabinet

Oxfordshire-based alternative broadband network and UK ISP Zzoomm, which has already extended their 2Gbps Fibre-to-the-Premises (FTTP) network to cover 190,000 premises (RFS) in England, has today revealed that their customer base has now grown to 25,000 (up from 23k on 5th March 2024).

The operator, which is being fuelled by an equity investment of £100m from Oaktree Capital (here) and a £100m debt facility via an international banking consortium (here), has typically focused their roll-out on smaller towns in parts Berkshire, Oxfordshire, Herefordshire, North Yorkshire, Staffordshire, Wiltshire, West Yorkshire and Cheshire. But their deployment has recently suffered from a slow-down and job cuts (here and here).

However, despite the noted challenges, Zzoomm has continued to focus on growing service take-up and have now passed the milestone of 25,000 customers.

Matthew Hare, CEO of Zzoomm, said:

“We’re delighted to welcome our 25,000th customer to Zzoomm! We are delivering a brilliant Full Fibre broadband service to happy customers. We welcome our latest family to our service and wish them many years of gigafast, faultless Zzoomming.

These now-happy Zzoommers have access to some of the fastest broadband speeds anywhere in the world! Zzoomm is all about delivering a fabulous Full Fibre broadband service to happy customers and we look forward to hitting our next major milestone as we continue to grow our share of the market.”

Customers who take their residential service typically pay from £29.95 per month for an unlimited 150Mbps (symmetric speed) package on a 12-month term with an included router, which goes up to £54.95 (normally £64.95) if you want their top 2Gbps tier. The ISP is also offering a £100 Amazon gift card to new customers.

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Mark-Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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Comments
23 Responses
  1. Avatar photo Jack says:

    It’s a decent service as long as you never need to call customer service and use your own router. Customer service is pretty poor.

    1Gig symmetrical for less than £30 is an absolute bargain and certainly begs the question how much longer can they go on?

  2. Avatar photo James says:

    It is good news that Zzoomm is picking up subscribers but there seems to be a lack or forward planning.
    The service in Crewe and surrounding small towns is significantly oversubscribed with packet loss and slow down to around 8-12Mbps every evening.
    This isn’t great.

    1. Avatar photo Jack says:

      Wow I’ve never had a slow down since I joined them, I assume Zzoomm are letting you out penalty free if you wanted to leave?

  3. Avatar photo Anon says:

    Now you understand why people go to BT and other major ISPs.

    1. Avatar photo XGS says:

      I can’t say either of my not ‘major’ ISPs show any signs of contention taking them below the performance sold but okay.

    2. Avatar photo John says:

      I got BT and half the time my upload is atrocious

    3. Avatar photo Ad47uk says:

      Been with Zzoomm since June last year and while I did have a couple of problems to start with, due to them losing a main fibre, and they had another problem with something, that lasted for a couple of days, the service for the last 9 months have been fantastic, speed of over 550Mb/s both up and down, considering I am paying for 500Mb/s, well in fact at the moment I am not, I am paying less that I would for 150Mbs at the moment due to an offer. Ping is around 6-7, not that it makes much difference to me.

      They do have two problems, one is their router, it is not great, but I do know a couple of people that have the router, and it seems ok for them, the other is customer service by all accounts, it needs to be improved.
      It is great that we have a choice of networks and not stuck with Openreach, something I did not think we would see here again after All pay decided to close their wireless broadband down. Zoom network is far better than Openreach, giving the same speed-up as down, if that is what people want.
      considering I was and still not really bothered about high speed broadband, I am pleased with Zzoomm anbd yes I would recomend it to people.

    4. Avatar photo Aled says:

      Some of the worst broadband performances I’ve experienced belonged to the two major operators (BT in rural copper areas @ a consistent sub 0.5mb, plus Virgin media in Cardiff in a student area where the performance levels/latency at 8pm was borderline unusuable (probably due to congested network capacities).

      That said, I respect both suppliers for what they are, and have had good experiences with both of the above. Frankly, the biggest problem with ALL suppliers is that there will be corners and times that the performance is not great – while in other areas Openreach and VM02 have been fantastic for me (same with mobile broadband speeds TBH, depends on the mast/line-of-sight/user density)

      I must say, with my cynical mind, is that this type of PR/marketing bulletin is just screaming “oh please major networks, please acquire us! look at how tightly we’re controlling our CAPEX and look at all the customers we have!” hehehe 😉

  4. Avatar photo K says:

    8-12meg ever evening? What use is that? My BT900 has never gone below 800mbps 24 hours a day for the last 3 years. BT guarantee 700meg 24/7 and they provide it. I dont know why you would put up with 8-12meg every evening as it pretty much puts streaming HD out the window never mind anything else. You go get a proper broadband connection.

    1. Avatar photo Saperstein says:

      Couldn’t agree more. Sounds like they are using a couple of O2 sims as their back haul lol.

      Seriously though. I could never get on with a company who can’t even spell.

  5. Avatar photo Jason says:

    Zooom will go boom within 5 years . Their planning and network performance is dire. Advertising high speeds but delivering consistently low speeds in peak times

    1. Avatar photo timeless says:

      must be the area… lve not noticed any slow down.. always have had consistent speed whenever lve needed it (also use my own hardware).

    2. Avatar photo Uk Failure says:

      That would be contention on the line. Zzoomm had such a great reputation in the beginning… but the building of the network slowed which meant lay offs leaving a bitter taste I’m sure.

      And I’ve heard people say the technical support not being the greatest and not being able to get through, I would put this down too.. the inability to hire talent, this is all I’m saying.

      Things are getting really expensive and I don’t think people really want super fast fibre for what it is.

      You can feel the tension of the Alt nets, now the honey moon phase is over and what little they have for the money must be lacklustre, a tough year a head.

      But they do provide 12 month contracts at competitive prices which is nice.

  6. Avatar photo James says:

    Here’s the typical issue in Crewe with the packet loss and slow speeds in the evenings

    https://ibb.co/BgS5b2T

    https://ibb.co/BrkLCGG

    1. Avatar photo UK Failure says:

      It will be contention. The draw from the users is too much for the circuit to handle or the kit being used is the bottleneck. It’s most likely they need to provide a bigger circuit to handle the usage at peak times.

      This of course requires money, it could be the reason why or they just don’t have enough people in the area to warrant it until it becomes a problem.

      You can of course phone the technical support, I personally wouldn’t bother as most of them are just customer service monkeys which will just perform the usual rubbish and get back to you.

      which they won’t and hope you don’t either because in my opinion they been told to lie.

      Ideally what you want is the senior network engineer (Cisco) and he will know the network configuration and routes. He already knows the circuit isn’t enough and will have to bluff you as well.

      The bottleneck in networks now is purely the kit being used and the configuration limitations or the circuit or backhaul, the world has yet to find the true max speed with fibre optic cabling.

      You will always have some form of contention it’s nature only an issue when everyone runs through the door at the same time, the power grid knows this well, which is why they monitor their network an anticipate the 12th minute of every hour the adverts come on and everyone will go and make a cup of tea the demand on the grid is that much which is why your bedroom lights dim a little and come back.

      Report it if you wish, but unfortunately that’s the alt net poo and uk failure kicking as usual.

    2. Avatar photo XGS says:

      Their senior network engineer’s name is Cisco?

      Be interested to know your thoughts on the various times BT Wholesale, Sky and other big players experienced congestion given it’s apparently exclusive to altnets.

      Also be good to know your thoughts on when other companies internationally have experienced contention on some transport links given it’s a UK failure.

    3. Avatar photo Uk Failure says:

      Contention is contention, it’s found everywhere, the internet, water grid and roads etc it’s up the isp to change that if they wish, I’m not friends with these people lol.

      I never said it was exclusive to alt nets. unfortunately another form of contention is replying to failed weak people like yourself, wait until you get contention with your monthly pension you will probably break down and cry and say other countries get more money than we do lol.

      What are you some failed ex bt customer who’s still hurting from 2005

      If the powers at be willed it, there would be a way, it’s as simple as that, other parts of the world run their countries better than we do with the people and technology.

  7. Avatar photo a47758 says:

    Maybe it’s just the Crewe network that needs some capacity upgrades.

    Do you get the bandwidth you expect between 1AM to 1 PM?

    1. Avatar photo Michael says:

      I’m in Crewe only been with Zzoomm 2 months. Between 1am 1pm its fine getting 1gig up and down past 8pm to 12am, I can get anywhere between 10mbps 100mbps on download. But the latency in the evening goes from 8/10ms to 40/50ms so gaming feels awful.

  8. Avatar photo a47758 says:

    Zzoomm, please send a fibre team to finish off work in Bewdley, it looks like you’ve completed about 3/4 of streets, but just gave up.

    I don’t want to have to sign a long contract with Virgin instead, who appear to have be begun work on Bewdley within the last couple of weeks. They are overpriced but I may just take what I can get.

    Can you please just confirm if Bewdley is planned fir further work in 2024?

    1. Avatar photo xxx says:

      I echo that – any plans to finish what you have started?

  9. Avatar photo Matt says:

    I have had zzoomm since our street went live in Cannock. Few problems to start with but they were still laying fibres. It’s been absolutely amazing. I started on the 900 meg package, then upgraded to 2 gig. I hardly ever see slow downs. If it slows it’s only down to 1800. Consistently pulling 2.1 to 2.2 gig speeds. Downloads around 220mb/s.
    I couldn’t praise them enough. I expected some issues early on. I use their router with just the 2.5gig port connected to my 2.5gig switch to send round the house. I also don’t use Wi-Fi on my devices that have LAN.

    1. Avatar photo UK Failure says:

      Congrats, you are getting the service you are paying for, as it should be! though I wish I had those speeds myself!

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