Broadband Outage in Goole After Car Crashes into KCOM Cabinet
Around 800 premises in the East Yorkshire (England) port town of Goole (DN14) are experiencing protracted disruption to their FTTP broadband and phone services after a car crashed into one of UK ISP KCOM’s street cabinets on Sunday night at 10:55pm, which completely disconnected the apparatus from all of its cables.
The incident, which was caused by a Black coloured Mini, occurred on Stanhope Street and the latest update – posted an hour ago – states that engineers have so far been able to reconnect half of the affected customers to their network. But it may take another 24 hours or so to bring everybody else back online.
“Our team will be in touch later this morning to confirm whether your services have been restored and what you’ll need to do to reboot your router. Our engineers will continue working around the clock today and we hope to have all services restored over the next 24 hours,” said KCOM’s statement, which ended with an apology for the disruption.
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Ben Hassett, KCOM’s Engineering Lead, has posted some additional images of the damage and repair work on his LinkedIn page (here), while the BBC has also managed to get hold of a video that shows the moment of the car crash itself (here). According to Humberside Police, the owner of the Mini later drove away in the direction of Rawcliffe Road, which is quite surprising given the level of impact involved.
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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3 days (give or take) from incident to fully resorted. Not too bad.
Years ago a car took out the Openreach cab at the top of my street, and that was out of action for 10~ days.
Had that a couple of roads from me around 3 years ago or so, and it took a couple of weeks by all accounts to get up and running again. It did not affect me as I was not connected to it, but it did affect someone I know that lives close to it.
It is always getting belted, but that time was the worse, putting a cabinet by a junction like that was a bit silly, but then I suppose they did not count that the majority of people in this city, can’t drive.
Same happened recently to OFNL cabinet.
Bit of video footage from Facebook of it been taken out https://www.facebook.com/watch/?v=2024235241386244
KCom have been really good providing updates on this on their Facebook page, more than can be said about some ISPs at times.
How on earth did he/she did that?
Speeding and being an idiot, I expect,
It’s a shame they’re aren’t so good at providing updates to other issues, or just responding to general issues!
Some cabinets have bollards surrounding them, but not all. Why not?