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Articles for Category Tag - Advertising Standards

ASA UK Bans Unlimited Claim in Virgin Media Broadband Ad After Sky Moan

27th March, 2013 (5 Comments)

The UK Advertising Standards Authority (ASA) has, following two complaints by rival Sky Broadband (BSkyB), told cable operator Virgin Media not to “misleadingly” claim that their service was “unlimited” and with “no caps” if they also imposed restrictions (e.g. Traffic Management) that were “more than moderate“.

UPD2 BE Broadband Face Unlimited Questions After User Cut Off for Overuse

6th February, 2013 (37 Comments)

Internet provider BE Broadband (O2 UK) could face questions from the Advertising Standards Authority (ASA) after a customer on their “unlimited” use package(s) was, without warning, allegedly given just 14 days to find a new provider after the ISP terminated their service due to “excessive” usage.

Brits Still Seek Clampdown on Misleading Broadband ISP Adverts

4th February, 2013 (6 Comments)

The results from 846 respondents to ISPreview.co.uk’s latest monthly reader poll have found that 89% still feel that big broadband ISPs are continuing to mislead consumers with their advertising practices, especially in regards to promotions of internet service speed and pricing. Time for tougher rules perhaps.

BT Broadband ISP Advert Banned Over Misleading 6 Months Free Offer

16th January, 2013 (0 Comments)

The Advertising Standards Authority UK (ASA) has also banned a TV and press advert for one of BT’s broadband and phone bundles after it misleadingly claimed to be “free for six months” when in fact the line rental was still payable.

ASA Bans TalkTalk ISP Advert for Misleading FREE YouView TV Promotion

16th January, 2013 (3 Comments)

The Advertising Standards Authority UK (ASA) has, following a complaint by BT, banned a press and website ad for TalkTalk’s new broadband YouView TV service, which was found to have wrongfully promoted the “FREE” kit as “usually/normally £299” (i.e. retail price of the box).

BT Wholesale Adds UK Street Cabinet Data to its Broadband Checker

14th January, 2013 (17 Comments)

One of our readers notes that BTWholesale has quietly updated its Broadband Availability Checker service to display some additional information, such as which BT street cabinet you’re connected to and whether or not superfast broadband (FTTC) is enabled or due to be installed.

UPD ASA Ban BT Broadband Checker for Misleading FTTC Availability Claims

9th January, 2013 (62 Comments)

The UK Advertising Standards Authority (ASA) has upheld fifteen complainants against BT’s website based broadband availability checker service because it often delivered unreliable “provisional” coverage dates for their UK superfast BTInfinity (FTTC) service and was thus deemed “likely to mislead“.

ASA UK Ban JT’s Misleading Unlimited Mobile Data and Text Plan Advert

5th December, 2012 (1 Comment)

The Advertising Standards Authority (ASA) has banned a “misleading” leaflet and website promotion for JT’s (Jersey / Guernsey Telecom) new MyMobile plans, which both falsely claimed to offer “unlimited” texts and Mobile Broadband data. Separately Virgin Media failed in its effort to get a TalkTalk advert banned.

ASA Start Enforcing New UK Mobile Broadband Speed Advertising Rules

1st November, 2012 (1 Comment)

The Advertising Standards Authority (ASA) has today begun enforcing new guidelines that are designed to tackle misleading promotions of Mobile Broadband speed. The changes were first introduced earlier this year for fixed line ISPs (here) but have now also been extended to mobile operators.

ASA UK Bans Virgin Media Advert for Misleading Fibre Optic Coverage Claims

31st October, 2012 (4 Comments)

The Advertising Standards Authority (ASA) has once again banned an advert for Virgin Media’s service after one of its circular promotions (e.g. spam letters) was deemed to have misleadingly claimed that an individual’s street had been “connected” to its “state-of-the-art fibre optic cable“.

VIDEO BBC TV Watchdog Scalds Virgin Media for Repeated UK Ad Bans

13th October, 2012 (37 Comments)

ISPreview.co.uk isn’t the only one to notice the ridiculous amount of banned adverts for Virgin Media’s broadband, phone and TV packages, which the Advertising Standards Authority (ASA) has repeatedly accused of being “misleading“. This week saw the BBC’s famous consumer affairs TV show, Watchdog, take the ISP to task with a comical twist.

New Rule Stops UK ISPs Separating Line Rental Cost from Broadband Prices

4th October, 2012 (12 Comments)

The UK Advertising Standards Authority (ASA) will from today officially begin enforcing a new rule that requires ISPs to ensure that the cost of any compulsory phone line rental service is “stated sufficiently prominently” alongside adverts for related broadband bundles.

ASA UK Ban Virgin Media TV Advert for Misleading Broadband Buffering Claim

3rd October, 2012 (7 Comments)

The UK Advertising Standards Authority (ASA) has once more raked Virgin Media over the coals after a TV advert for the service, which featured Dr Who actor David Tennant, misleadingly implied for a second time that customers who joined their super-fast broadband ISP could “say goodbye to buffering” on internet video streams.

ASA UK Bans Sky Store Advert for Instant Movie Rental Downloads Claim

29th August, 2012 (9 Comments)

The UK Advertising Standards Authority (ASA) has banned a press advert for Sky’s (Sky Store) movie rental service after rival ISP BT complained that it would have required a significantly faster internet connection than Sky Broadband could deliver in order to meet their “available instantly” promise.

Broadband ISP Speed Guidelines Extended to UK Mobile Broadband Adverts

6th August, 2012 (1 Comment)

The Advertising Standards Authority (ASA) and Committee of Advertising Practice (CAP / BCAP) has today announced that UK Mobile Broadband operators will soon become subject to the same guidelines that were recently introduced to tackle misleading promotions of fixed line broadband ISP speeds.

ASA Ban Virgin Media TV and Website Ads Over Misleading Performance Claim

25th July, 2012 (8 Comments)

The UK Advertising Standards Authority (ASA) has, yet again, upheld complaints against two “misleading” TV and website adverts for Virgin Media’s superfast broadband packages. In particular BT successfully challenged Virgin’s claim that its service did not suffer from “buffering” on internet video streams.

Virgin Media UK Fails to Get Sky Totally Unlimited Broadband Claim Banned

18th July, 2012 (9 Comments)

The UK Advertising Standards Authority (ASA) has rejected an attempt by Virgin Media to have rival Sky Broadband’s claim of offering a “totally unlimited broadband” package banned from its TV, press and website promotions. Meanwhile Sky succeeded in having several adverts for Virgin’s TiVo service banned.