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Articles for Category Tag - EE

Zen Internet, Post Office and Plusnet Win 2019 Broadband ISP Survey

22nd May, 2019 (7 Comments)

The second stage of the annual Broadband Genie 2019 survey has today presented several awards to Zen Internet, the Post Office and Plusnet after they took the top spots across various different UK ISP performance categories. Overall budget ISP Plusnet took home the most wins, including for “Best Broadband Provider.“

Ofcom Owes UK Mobile Operators £220m in Licence Fee Dispute

20th May, 2019 (2 Comments)

The UK High Court of Justice has ruled that Ofcom must pay back £220m to mobile operators as part of restitution for the regulator’s handling of a licence fee hike to the 900MHz and 1800MHz (3G and 4G) spectrum bands (i.e. £82.4m to EE, £54.4m for Vodafone, £54.4m for O2 and £26.9m for Three UK).

OpenSignal Examines UK 4G Mobile Speeds vs Spectrum Ownership

15th May, 2019 (2 Comments)

Crowd-sourced network analyst firm OpenSignal has conducted a short, albeit very interesting, analysis of how the different amounts and frequencies of radio spectrum owned by 4G mobile operators (Three UK, Vodafone, O2 and EE) can impact mobile broadband speeds across the United Kingdom.

Mobile Operators Strike UK Network Sharing Deal for Rural Coverage

13th May, 2019 (12 Comments)

Mobile operators EE (BT), Vodafone, O2 and Three UK have confirmed a new agreement that could help to boost the rural coverage of their 2G, 3G, 4G and future 5G networks. Under the deal a new infrastructure company will be established to help build masts in remote areas. Now they just need Ofcom to agree.

Mobile Operators Call on UK Councils to Help NOT Hinder 5G Networks

12th May, 2019 (27 Comments)

The trade association for mobile operators, Mobile UK, has warned that many councils currently adopt an “inconsistent” approach to improving mobile connectivity and fixed line broadband is often given a higher priority. Instead the group wants local authorities to take the future roll-out of ultrafast 5G networks more seriously.

4G Emergency Services Network Faces Huge UK Delay and £9.3bn Cost

10th May, 2019 (9 Comments)

The National Audit Office (NAO) has today issued a damning report into the Home Office’s handling of the new 4G (EE) based Emergency Services Network (ESN), which will now cost a total of £9.3bn (£3.1bn more than forecast in 2015) and it will be July 2029 before the financial benefits outweigh its costs (7 years late).

Ofcom 2019 Report – Avg. Home Broadband ISP Speeds Hit 54Mbps UPDATE

8th May, 2019 (20 Comments)

The national UK telecoms regulator has today published their 2019 study of fixed line home broadband ISP speeds, which reports that the average download rate has risen from 46.2Mbps last year to 54.2Mbps now and uploads hit 7.2Mbps (up from 6.2Mbps). But the gap between urban and rural areas has worsened.

EE’s UK Fixed Home Broadband ISP Customers Face Price Rise

3rd May, 2019 (5 Comments)

Mobile operator and UK ISP EE has begun contacting existing customers of their fixed line home broadband and phone packages in order to inform them of a price hike, which will see some but not all of their related packages increasing by an “average” of +£2 extra per month.

EE UK Launch Lifetime Smartphone Warranty and Swappable Benefits

1st May, 2019 (18 Comments)

Mobile operator EE (BT) has today launched a new range of “Smart” 4G plans for Pay Monthly customers that come with the UK’s first “swappable benefits” (comprised of the Video Pass, Music Pass, access to the BT Sport app and Extended roaming), as well as the first “lifetime smartphone warranty” from a network.

Ofcom Shame TalkTalk and Tesco for Broadband and Mobile Quality

30th April, 2019 (2 Comments)

Ofcom has today published their 2019 survey of UK service quality, call waiting times, complaints and install times among the largest broadband ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (79%) and Tesco Mobile did the same for mobile (90%).

Which? Labels Vodafone as the Worst UK Mobile Network Operator

23rd April, 2019 (14 Comments)

Consumer magazine Which? has released some results from their latest 2019 consumer survey of Mobile Network Operators (MNO), which ranked Vodafone as the worst overall provider. By comparison Three UK came top of the big four operators, although smaller virtual operators like giffgaff tended to fair the best.

Ofcom UK Tweaks 3.4-3.6GHz Licenses to Help 5G Mobile Services

18th April, 2019 (14 Comments)

The UK telecoms regulator has provisionally proposed to accept a request by Three UK, EE, O2 and Vodafone to vary a number of spectrum access licenses for the 3.4GHz, 3.5GHz and 3.6GHz bands in order to facilitate new Active Antenna Systems (AAS), which could help the future roll-out of ultrafast 5G mobile broadband networks.

Q1 2019 OpenSignal Report Names EE as Best UK Mobile Operator

9th April, 2019 (4 Comments)

Mobile operator EE (BT) has once again come top of the latest Q1 2019 report from OpenSignal, which analysed crowd-sourced data over a 90 day period (starting 1st December 2018) to identify the 4G availability, mobile broadband speeds and latency performance of each UK operator.

Local Opposition Making UK 5G Upgrades to 4G Masts Difficult

6th April, 2019 (159 Comments)

The forthcoming roll-out of new ultrafast 5G mobile networks will in some areas benefit from shorter masts being upgraded to taller ones in order to fit the new infrastructure and improve coverage. But as one example in Manchester shows, such developments have a tendency to attract complaints.

The Best UK Broadband and Mobile Providers for Haggling Named

3rd April, 2019 (1 Comment)

A new survey of around 6,500 respondents has revealed that most UK consumers who haggled for a lower price with one of the largest fixed line broadband ISPs or mobile network operators were successful in saving money. Sky Broadband (Sky TV) appeared to be the most likely to give a discount.

Mast Sharing or Rural Roaming – Solving UK Rural 4G Mobile Coverage

1st April, 2019 (16 Comments)

The Country Land and Business Association, which represents 30,000+ landowners (farmers and businesses) across England and Wales, has said that “forcing mobile operators to adopt rural roaming” may be the only way to deliver significantly better 4G coverage in rural areas. But operators now favour a barter system of mast sharing.

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Automatic Compensation Goes Live for UK Broadband ISP Customers

31st March, 2019 (11 Comments)

Ofcom’s new system of automatic compensation will tomorrow be introduced, which requires major UK ISPs to compensate consumers (cash or bill credits) for a total loss of broadband connectivity (i.e. if the outage lasts longer than 2 working days), missed appointments or delayed installs.