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Articles for Category Tag - Ofcom Regulation

 
5g mobile wireless mast tower uk

9th May, 2022 (4 Comments)

The UK telecoms regulator has today proposed to make a “large amount” of millimetre wave (mmWave) spectrum available across the 26GHz and 40GHz bands for use by mobile technology, including 5G services. Such bands could help to deliver multi-gigabit mobile broadband speeds, but achieving good coverage is a costly obstacle.

telephone blue background

6th May, 2022 (4 Comments)

The Collective Action on Land Lines (CALL) has announced that the Court of Appeal (CoA) have dismissed BT’s appeal against an earlier ruling by the Competition Appeals Tribunal (CAT), which last year rejected the ISP’s attempt to stop a £600m class action claim related to the alleged overcharging of 2.3 million landline-only phone customers.

contract notification letter example

6th May, 2022 (9 Comments)

Ofcom has today posted some additional analysis on the impact of their End-of-Contract Notifications (ECN) system, which reveals that customer re-contracting on major broadband ISPs has increased as a result of its introduction – varying from a rise of 13% on Plusnet to just 3% on TalkTalk.

4th May, 2022 (22 Comments)

A new survey of 2,019 UK residents with broadband connections, which was conducted by National Broadband, has claimed that almost two thirds (63%) of broadband users in the UK do not know they are entitled to demand access to download speeds of 10Mbps+ (Universal Service Obligation). But this conclusion might not be correct.

contract notification letter example

29th April, 2022 (6 Comments)

Energy provider and UK home broadband ISP Shell Energy is facing a new investigation by the UK telecoms regulator, Ofcom, after the provider indicated that it might not have sent the required end-of-contract and annual best tariff notifications to customers.

Consumers-Complaints-for-Ofcom-UK-via-Smartphone

27th April, 2022 (8 Comments)

Ofcom’s latest Q4 2021 (calendar) study of UK consumer complaints has named Shell Energy as attracting the most gripes for fixed broadband services, while TalkTalk did the same for landline phone and Virgin Mobile took flak for Pay Monthly mobile services. Finally, Virgin Media (VMO2) were on the naughty step for Pay TV.

Plusnet-Hub-Two-Router

17th April, 2022 (15 Comments)

Some consumers may be disappointed to learn that UK home broadband ISP Plusnet remains the only one of the major internet providers to have NOT joined Ofcom’s automatic compensation system, which is despite originally pledging to do so. The system first went live three long years ago. But this is, finally, about to change.

British sterling one pound coin currency

11th April, 2022 (25 Comments)

Full fibre broadband ISP Hyperoptic has today formally called on the UK telecoms regulator, Ofcom, to investigate the use of above-inflation mid-contract price rises and to consider reform that would allow impacted customers to terminate their agreement and switch providers, penalty-free.

7th April, 2022 (0 Comments)

Utility infrastructure firm Energy Assets, specifically its ‘Fibre Networks‘ (EAFN) division, looks set to expand their existing deployments by becoming a bigger wholesale provider of gigabit-capable Fibre-to-the-Premises (FTTP) based broadband infrastructure to UK ISPs.

Hands holding british pound coin and small money pouch

4th April, 2022 (32 Comments)

The Government’s Culture Secretary, Nadine Dorries, has increased the pressure on big UK ISPs by calling on them to put more effort into promoting the existence of cheaper “social tariffs” for home broadband, which are usually offered to those who may be unemployed or on certain benefits.

router_uk_broadband_connection_problem_illustration

1st April, 2022 (12 Comments)

One of the few positives to come from the recent inflation surge is that Ofcom has just increased the payment amounts issued to consumers under their automatic compensation system, which requires some UK ISPs to compensate customers (cash or bill credits) for broadband connectivity mishaps and delivery delays.

Censorship Blocked Website Message by UK ISP

30th March, 2022 (14 Comments)

A new Ofcom report has found that 61% of parents are aware of the existing network-level internet filtering (Parental Control) tools provided by big UK broadband ISPs, yet only 27% have actually chosen to use them. Meanwhile, 6% of children have circumvented parental controls and 5% used a proxy server to avoid them.

fibre_optic_and_ethernet_network_cables

29th March, 2022 (2 Comments)

The recently incorporated Latos Data Centre has revealed that it plans to “improve digital infrastructure” in the Tees Valley Combined Authority (TVCA) by providing “homes, SMEs and enterprises” with gigabit capable broadband connections.

Natalie-Ceeney

28th March, 2022 (13 Comments)

Network provider Openreach, which as part of their deal with Ofcom (legal separation from BT) is required to maintain an independent governance structure, has today announced the appointment of Natalie Ceeney as a non-executive member to its Board. Natalie replaces Liz Benison, who will step down on 30th April 2022.

ofcom uk telecoms regulator

25th March, 2022 (12 Comments)

The UK Government has named Conservative Peer, Michael Grade (aka – Lord Grade of Yarmouth), as its preferred candidate for the position of Chairman at the UK telecoms and media regulator, Ofcom. Grade has had a long career in TV and broadcasting, encompassing London Weekend Television, the BBC, ITV and Channel Four.

Female Engineer at Fibre Exchange

25th March, 2022 (26 Comments)

The Independent Networks Co-operative Association (INCA), which represents UK alternative full fibre and fixed wireless broadband ISP networks, has warned that Openreach’s (BT) plan to close 4,600 exchanges creates a huge and costly problem for many of their rivals in the alternative network space.

money for broadband in uk homes

17th March, 2022 (0 Comments)

The UK’s communications regulator, Ofcom, has proposed to make a few changes to their ‘Treating Vulnerable Customers Fairly‘ guide, which aims to help the 1.1 million households (5%) that are estimated to still be struggling to afford their broadband and phone (this rises to around 1 in 10 among the lowest-income households).

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