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Articles for Category Tag - Ofcom Regulation

ee 4g mast in a rural uk field

6th June, 2019 (10 Comments)

The Country Land and Business Association (CLA), Countryside Alliance, National Farmers Union (NFU), Rural Services Network and Which? have today jointly called on the UK Government to ensure that the proposed plan by mobile broadband operators to improve rural 4G network coverage meets “four key tests.”

10mbps uso minimum broadband speed uk

6th June, 2019 (46 Comments)

The national telecoms regulator, Ofcom, has today confirmed the final details for how the new 10Mbps+ (1Mbps upload) Universal Service Obligation (USO) for broadband – to be supplied by ISPs BT and KCOM – will be delivered and work once it’s introduced from 20th March 2020.

mobile mast vector

5th June, 2019 (8 Comments)

Ofcom has confirmed that they’re “planning” to make more spectrum available for “shared use” with existing services in the 8GHz and 26GHz radio spectrum bands, which is primarily intended to focus upon supporting high capacity fixed wireless broadband links and indoor 5G applications. The 1.4GHz band is also being freed.

zen internet uk isp

4th June, 2019 (0 Comments)

Rochdale-based UK broadband provider Zen Internet has announced that Ofcom’s consumer focused automatic compensation scheme is being extended to its channel partners and wholesale customers. As a result customers of those partners will also be able to benefit, even if the partner ISP itself has not signed-up to the regulator’s code.

BT major fibre optic cable junction telephone exchange uk

4th June, 2019 (10 Comments)

Openreach (BT) has discounted the pricing for their multi-Gigabit virtual (grey) dark fibre style solution (OSA Filter Connect / FSP3000) on 5 year contract terms and introduced a longer 7 year term in order to “better meet the needs of infrastructure providers,” which tend to plan their networks over a longer period of time.

ofcom fairness for customers

3rd June, 2019 (7 Comments)

The biggest home broadband, phone, mobile and pay TV providers from across the United Kingdom have today announced that they’re signing up to Ofcom’s new “Fairness for Customers” commitment, which covers a variety of areas from the quality of support to clarity of information and fairness in pricing.

money lock

30th May, 2019 (2 Comments)

The Citizens Advice agency has accused Ofcom of allowing UK phone and broadband providers to “overcharge” consumers to the tune of £100m between 2014 and 2018 due to “errors” they allegedly made when setting price controls on network operators. The charity now wants to see ISPs being forced to refund it.

fttp new build fibre optic distribution point openreach

24th May, 2019 (18 Comments)

Ofcom has today proposed changes under their latest UK Physical Infrastructure (PIR) and Business Connectivity Market Reviews (BCMR), which imposes tougher service quality standards upon Openreach’s (BT) network, introduces a regulated Dark Fibre solution and gives ISPs “unrestricted access” to their cable ducts and poles.

mobile mast uk in circle

20th May, 2019 (2 Comments)

The UK High Court of Justice has ruled that Ofcom must pay back £220m to mobile operators as part of restitution for the regulator’s handling of a licence fee hike to the 900MHz and 1800MHz (3G and 4G) spectrum bands (i.e. £82.4m to EE, £54.4m for Vodafone, £54.4m for O2 and £26.9m for Three UK).

ofcom uk telecoms regulator

16th May, 2019 (0 Comments)

Ofcom has closed an enforcement programme that was setup to examine the Traffic Management practices of broadband ISPs and mobile operators, which was done to test compliance with the EU’s Open Internet Access (net neutrality) and Roaming Regulations. Instead they’ve published a framework to help providers “self-assess proactively.”

contract notification letter example

15th May, 2019 (11 Comments)

Ofcom has today set out the final details of their new end-of-contract notification system (sent by text, email or letter) for UK customers of broadband ISPs, Pay TV, landline phone and mobile operators, which is designed to help tackle the so-called “loyalty penalty” and will keep consumers informed about the best available deals.

mobile mast tower signal uk

13th May, 2019 (12 Comments)

Mobile operators EE (BT), Vodafone, O2 and Three UK have confirmed a new agreement that could help to boost the rural coverage of their 2G, 3G, 4G and future 5G networks. Under the deal a new infrastructure company will be established to help build masts in remote areas. Now they just need Ofcom to agree.

speed up broadband internet uk performance

8th May, 2019 (19 Comments)

The national UK telecoms regulator has today published their 2019 study of fixed line home broadband ISP speeds, which reports that the average download rate has risen from 46.2Mbps last year to 54.2Mbps now and uploads hit 7.2Mbps (up from 6.2Mbps). But the gap between urban and rural areas has worsened.

uk map broadband mobile isp computer network

2nd May, 2019 (23 Comments)

Ofcom has published a Spring 2019 update to last year’s Connected Nations 2018 report, which uses more recent data to provide the latest coverage statistics for UK mobile and fixed line broadband networks. The key change is that “full fibre” (FTTP) coverage has risen to 7% (i.e. over 300K premises in the last 4 months, nearly 1.8 million total).

consumer complaints and feedback uk isp

30th April, 2019 (2 Comments)

Ofcom has today published their 2019 survey of UK service quality, call waiting times, complaints and install times among the largest broadband ISPs and mobile operators. Overall TalkTalk attracted the lowest satisfaction for home broadband (79%) and Tesco Mobile did the same for mobile (90%).

rural broadband landscape uk

27th April, 2019 (47 Comments)

A new cross-party report from the House of Lords Select Committee on the Rural Economy has warned that rural communities across the UK are still being “ignored and underrated,” with many still suffering from poor fixed line broadband ISP and mobile network connectivity. But they also recommend some possible solutions.

blocked uk website parental control

22nd April, 2019 (31 Comments)

The UK Government, broadband ISPs and the National Cyber Security Centre (NCSC) are set to meet on the 8th May 2019 in order to discuss Google’s forthcoming implementation of encrypted DNS (DoH – DNS over HTTPS), which politicians fear could break their internet censorship plans.

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