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Articles for Category Tag - Ofcom Regulation

 
Internet and UK Telecoms Security Picture by 123rf

28th August, 2025 (7 Comments)

The UK Government’s Department for Science, Innovation & Technology (DSIT) has proposed to update their Telecommunications Security Code of Practice (2022). This sets out what sort of specific security measures public telecoms providers (broadband, mobile etc.) must take in order to protect their networks from attack and data breaches.

2025 Openreach engineer testing connections in exchange PR 200125

27th August, 2025 (42 Comments)

The Managing Director of Regulation at UK broadband operator Openreach (BT), Mark Shurmer, has called on Ofcom to ensure that they soften market regulation on them in areas of the UK deemed to be competitive due to the presence of either Virgin Media’s fixed broadband network or those where there are three or more full fibre (FTTP) network providers present.

Sky Stream Box and TV Set

22nd August, 2025 (23 Comments)

The Court of Appeal (Civil Division) has dismissed Sky UK’s (Sky TV, Sky Broadband etc.) attempt to overturn an earlier decision by the telecoms regulator, Ofcom, which back in 2022 ruled that the provider had broken consumer protection rules by failing to send End-of-Contract Notifications (ECN) to their satellite-based Pay TV customers.

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consumer switching uk broadband and phone

15th August, 2025 (3 Comments)

The One Touch Switching Company, which is the industry-led company responsible for helping to deliver Ofcom’s solution for easier and quicker UK switching between home broadband and phone providers on different networks (One Touch Switching), will next week pass the milestone of 1.5 million successfully completed migrations since launch (up from 1m in early May 2025).

Wales 4G SRN Mast Upgrade Gov PR 170725

13th August, 2025 (18 Comments)

A new survey of 500 national landowners, which was conducted by telecoms investor AP Wireless UK – a company with a strong vested interest in this area, has claimed that 35% of respondents are considering terminating their mobile mast agreements, citing concerns over rent cuts, legal pressure and loss of trust in mobile network operators.

Vorboss-Engineers-Talking-2024

11th August, 2025 (33 Comments)

London-focused ISP Vorboss, which runs a 100Gbps speed fibre optic network in the UK’s capital city, has told Ofcom that reclassifying the UK’s market for high capacity leased lines to include “LeasedLine Equivalents” (LLEs), such as XGS-PON technology (underpins many FTTP broadband networks), would be “misguided, confusing, and ultimately detrimental“.

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complaints ofcom report isp broadband tv phone mobile

7th August, 2025 (7 Comments)

Ofcom have today published their latest quarterly (Q1 2025) study of UK consumer telecoms complaints, which names TalkTalk as attracting the most negative feedback from customers for fixed broadband, while O2 took the most heat for Mobile and Virgin Media were put on the naughty step for Pay TV services.

Network map of United Kingdom. Country digital connections map. Technology, internet, network, telecommunication concept. Vector illustration.

4th August, 2025 (21 Comments)

The Chartered Institute of Internal Auditors (CIIA) has today raised “serious concerns” about the financial resilience of the UK’s broadband sector, which appears to be based on the fact that six of the country’s thirteen “major” ISPs currently operate without an internal audit – potentially exposing them to “unchecked risks and increasing the likelihood of corporate collapse“.

IX Wireless Mast in Blackburn

4th August, 2025 (11 Comments)

A two-year-long campaign by residents and councillors in the Rochdale town of Heywood has succeeded in getting broadband provider IX Wireless (UK ISP 6Gi / Opus Broadband) to remove their 15-metre tall metal mast / pole on Snowden Street. The council said the structure had an “unsightly appearance” and that there had been “little or no consultation with local communities” before its deployment.

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internet and uk computer law

1st August, 2025 (13 Comments)

The London Court of Appeal has refused permission for Justin Le Patourel to appeal against an earlier dismissal (here) of his £1.3bn class action claim against BT via the Collective Action on Land Lines (CALL) campaign. The organisation had accused the broadband and phone provider of overcharging several million of its landline-only phone customers.

Illustration of a VPN Virtual Private Network on UK Computer by 123rf ID184214833

31st July, 2025 (0 Comments)

The UK government has warned that online platforms which “deliberately target UK children and promote [Virtual Private Network] use” could now “face enforcement action, including significant financial penalties“. The statement comes after many people – ironically mostly adults – rushed to adopt VPNs to avoid the wide adoption of age verification.

KCOM Engineer Vans on Lane

31st July, 2025 (4 Comments)

Hull-based network operator KCOM, which has already deployed their own full fibre (FTTP) broadband network across a big chunk of East Yorkshire and Lincolnshire, has today confirmed that their new infrastructure sharing solution (i.e. giving rivals access to their cable ducts and poles) will officially go live on 1st August 2025. But is it too little, too late.

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Gigaclear-Back-of-Engineers-Jacket

30th July, 2025 (10 Comments)

The UK telecoms and media regulator has today fined alternative rural broadband ISP Gigaclear £122,500 after they were found to have failed to “provide accurate and reliable caller location information to emergency services,” which could have made it more difficult for the police, fire and ambulances to find callers.

Video streaming and TV player illustration by 123RF ID46946755

30th July, 2025 (29 Comments)

The UK communications and media regulator, Ofcom, has today published its Media Nations 2025 report, which reveals how linear TV viewing continues to decline in favour of broadband-based video streaming platforms (particularly YouTube and Netflix). But broadcast TV currently still accounts for the majority (56%) of in-home viewing (down from 57% last year).

British sterling one pound coin currency

29th July, 2025 (15 Comments)

The telecoms regulator has today revealed that UK broadband ISP and phone giant BT (inc. EE and Plusnet) have now refunded or credited £18m back to customers. This follows last year’s Ofcom ruling (here), which found that the provider had “failed to provide” 1.1 million customers with clear and simple contract information before signing up to a new deal.

Price rises arrow with bag of UK pounds sterling GBP

28th July, 2025 (53 Comments)

BT (inc. Plusnet and EE) is expected to reveal a change to their existing mid-contract pricing policy, which means that new customers who sign-up for a broadband package on or after 31st July 2025 (5th August with Plusnet) will be subject to a +£4 price rise on 31st March 2026 and then +£4 again on 31st March 2027 (up from the previous £3 increase). Mobile plans will also increase, by different amounts.

satellite_broadband_LEO_MEO_constellation_uk_space by 123rf

22nd July, 2025 (0 Comments)

The UK telecoms regulator, Ofcom, has today unveiled their proposals for allowing broadband satellite operators (e.g. Starlink and Amazon) to harness the Q and V radio spectrum bands (37.5–43.5GHz, 47.2–50.2GHz and 50.4–52.4GHz) to help boost the backhaul data capacity of their ground-based gateway sites. This will also support the deployment of future satellites.

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