Home » UK ISP News Archive » Article Tag: Ofcom Regulation (1472 Posts)

Articles for Category Tag - Ofcom Regulation

UPDATE Ofcom Makes BT’s UK Cable Ducts and Poles Accessible to FTTP Rivals

20th April, 2017 (8 Comments)

The UK communications regulator, Ofcom, has today set out their final plans for opening up Openreach’s (BT) national network of telegraph poles and underground cable ducts so that they can be used by rival ISPs in order to deploy ultrafast “full fibre” broadband (FTTH/P) services.

TalkTalk Hampers BT, Sky and Virgin Media’s Voluntary Compensation Code

17th April, 2017 (2 Comments)

A second attempt by three of the United Kingdom’s largest broadband ISPs to secure a new Voluntary Code of Practice for handling Automatic Compensation, which would be paid during a total loss of service, is being disrupted by TalkTalk’s refusal to sign-up.

Ofcom 2017 Study – Average UK Home Broadband Speeds Rise to 36.2Mbps

12th April, 2017 (26 Comments)

Ofcom’s annual study of fixed line home broadband ISP speeds across the United Kingdom has revealed that the average Internet download rate is now 36.2Mbps (up from 28.9Mbps last year), with uploads hitting 4.3Mbps (up from 3.7Mbps). But there’s a widening gap between rural and urban areas.

Ofcom UK Report Compares Big Broadband and Mobile ISPs by Service Quality

12th April, 2017 (2 Comments)

Ofcom has today published a huge new report into the service quality and provision times of the United Kingdom’s largest ISPs and technologies, which finds that 87% of broadband customers are satisfied with their service and this rises to 89% for landline (phone) and 92% for Mobile.

Ofcom Make it Easier for Aircraft to Support In-Flight 2G, 3G and 4G Mobile

11th April, 2017 (0 Comments)

The UK telecoms regulator has proposed to introduce a small but important change that would make it easier and cheaper for aircraft to support the use of on-board mobile devices (e.g. handsets, tablets, laptops) in the 2G, 3G and 4G radio spectrum bands.

UPD ISP TalkTalk Business Adopt BT Openreach Dark Fibre After CMA Ruling

10th April, 2017 (0 Comments)

UK Internet provider TalkTalk Business has today confirmed that they will be one of the first ISPs to adopt Openreach’s (BT) proposed ‘Dark Fibre Access‘ product, which follows a key ruling by the Competition and Markets Authority (CMA) that will affect how the service is priced.

Warrington MP Asks £246K Compensation for Slow Residential Broadband

10th April, 2017 (49 Comments)

The MP for Warrington North (Cheshire, England), Helen Jones, has claimed that many residents in the area should be paid a total of £246,000 in compensation by ISPs because of the slow broadband speeds that local homes are alleged to endure. She wants Ofcom to take action.

Ofcom to Boost Indoor 2G, 3G and 4G Mobile Cover by Legalising Repeaters

5th April, 2017 (7 Comments)

At present it’s unlawful (unless approved by a Mobile Network Operator) for consumers to use repeaters that boost and retransmit UK mobile signals, which can help indoor coverage but may also cause interference or other adverse effects for nearby customers. Ofcom now proposes to change this.

Ofcom Review the UK Performance of ADR Consumer Complaints Handlers

31st March, 2017 (0 Comments)

Ofcom has today launched a ‘Call for Inputs‘ on their plan to review the performance of Alternative Dispute Resolution (ADR) providers, which are third-party ombudsman schemes that help consumers to resolve complaints with broadband, phone and mobile providers etc.

UPD Ofcom Start Battle Over the Price of BT 40Mbps UK Fibre Broadband Lines

31st March, 2017 (25 Comments)

The price that ISPs and consumers pay for access to a 40Mbps FTTC superfast broadband line on Openreach’s (BT) network in the United Kingdom is set to fall after the telecoms regulator, Ofcom, launched a new review of the wholesale local access market. Quality of service standards will also be improved.

Ofcom Q4 2016 UK Complaints Report Highlights Problems for BT and Plusnet

29th March, 2017 (6 Comments)

Ofcom’s latest Q4 2016 (Oct-Dec) consumer complaints study has found that BT attracted the most gripes for fixed line broadband services, while Plusnet did the same for fixed line phone, Vodafone had a similar problem for Mobile and once again BT also came bottom for Pay TV.

Ofcom Slaps BT with £42 Million Fine for Delayed UK Leased Line Installs

27th March, 2017 (21 Comments)

BT has set aside £300m to repay ISPs, such as TalkTalk and Vodafone, after an investigation by Ofcom found that their network arm (Openreach) had cut compensation payments to other telecoms providers for late installs of high-speed business lines (Ethernet). BT must thus pay a £42m fine.

ISPs Give Mixed Verdict on Compensation System for Broadband Faults

25th March, 2017 (18 Comments)

Internet providers from across the industry have today given a mixed reaction to Ofcom’s newly proposed Automatic Compensation system, which will force fixed line phone and broadband ISPs to pay out cash or bill credits to consumers if they suffer a total loss of service for more than 2 days.

Ofcom Consult on Draft ECC Code to Help Boost UK Broadband Rollouts

24th March, 2017 (0 Comments)

Ofcom has published a Draft Code of Practice to support the Government’s proposed reforms to the Electronic Communications Code (ECC), which aim to make it easier and cheaper for network operators to roll-out new broadband and telecoms infrastructure (masts, cables etc.) on public and private land.

Ofcom Unveil Automatic Compensation System for Broadband Faults

24th March, 2017 (9 Comments)

Expect price rises. The UK telecoms regulator has today unveiled its chosen proposal for a new Automatic Compensation System, which will require fixed line phone and broadband ISPs to give either a cash payment or bill credit to consumers when they suffer a total loss of service.

Broadband ISP Plusnet Fined £880,000 by Ofcom for Wrongful Billing

22nd March, 2017 (4 Comments)

Internet provider Plusnet has today been hit by a fine of £880,000 after the national UK telecoms regulator ruled that they had incorrectly billed 1,025 ex-customers for landline and broadband services, which occurred between 26th May 2011 and 3rd September 2015.

UPDATE Gov Amend UK Digital Economy Bill to Protect Openreach Pensions

15th March, 2017 (4 Comments)

As expected the Government has today tabled an amendment to their Digital Economy Bill 2017, which will work to maintain the Crown Guarantee for members of BT’s Pension Scheme (BTPS) as part of Openreach’s separation from the main group.