Home
 » ISP News » 
Sponsored

Post Office Seek Suppliers to Support its UK Broadband ISP Products

Tuesday, April 30th, 2019 (3:00 pm) - Score 2,472
postoffice uk broadband

The Post Office, which has around 500,000 customers on their UK home phone and broadband products, appears to have recently issued a new Prior Information Notice (PIN) that seeks suppliers for “a range of goods and services in order to continue to provide telecommunications services” to consumers.

At present the Post Office offers a range of affordable fixed line ADSL and Fibre-to-the-Cabinet (FTTC) based broadband packages, as well as the usual landline home phone services. We believe that their current network is still being supplied as part of a long-running wholesale / managed service agreement with TalkTalk Wholesale, which is NOT to be confused with the retail ISP division of that same business (a very different animal).

Unfortunately the new PIN (2019/S 084-200192), which appears to have been extended for a little longer after initially being due to close last week, doesn’t offer a lot of detail but we do get the gist of what the Post Office are seeking. This may be of interest to some of our more industry orientated readers.

PIN Statement

Post Office is procuring a range of goods and services in order to continue to provide telecommunications services to its circa 500,000 home customers. This tendering exercise will not be subject to the Public Contracts Regulations 2015 (“PCR 2015”) by virtue of Section 8 PCR 2015. This Prior Information Notice is being issued through tenders electronic daily for several reasons:

1) To obtain the widest possible circulation to interested suppliers;

2) Gauge the market interest in this procurement; and

3) Identify suppliers who would like to assist Post Office to further develop cost-effective, innovative solutions to support its telecommunications services.

A quick look at the original PIN shows that the contract is divided into five lots, which have been defined as Network Services, IT Solutions, Contact Centre Services, Service Management and CPE. The latter tends to mean end-user hardware like broadband routers and WiFi kit etc.

Breakdown of Contract Lots

1) Network Services
Provision of calls, lines and circuits, broadband and associated services to end customers, support, network and calling features.

2) IT Solutions
Billing, payments and debt collection, CRM and associated services, sales and order management, reporting, online sales and self care portal, print supply and fulfilment, CPE (fulfilment, management, refurbishment, returns, disposal) customer communications, IT interfaces with other suppliers, support and service assurance.

3) Contact Centre Services
Customer services (including sales through service capability), contact management (covering telephony, email, white mail, virtual assistant, live chat and natural language (IVR) sales, provisioning, technical support (first line), technical support (escalations/case management), complaints, special care team, revenue management, customer retention.

4) Service Management
Management of the end to end service across all the components including jeopardy management, service assurance, revenue assurance, performance reporting, MI and incident management.

5) CPE
ADSL/Fibre routers (WiFi).

This appears to reflect the root and branch elements of an ISP, which suggests that some of their existing contracts may be due to end in the near future and they’re probably hunting to see if there may be any better solutions available than the one they already have. Hopefully they’ll also want to consider future G.fast or FTTP packages as part of any future deal.

We understand the PIN will soon be followed by a full Request for Proposal (RFP).

Add to Diigo
Mark Jackson
By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on Twitter, , Facebook and Linkedin.
Leave a Comment
3 Responses
  1. Avatar moses

    Why are they going ahead with ADSL wires, they should just stick with Fibre or is it because they’ll be connected to the BT infrastructure

  2. Avatar stan

    does this mean they’re potentially looking at leaving TalkTalk….?

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Comments RSS Feed

Javascript must be enabled to post (most browsers do this automatically)

Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live.

Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). This comment system uses submitted IP, email and website address data to spot abuse and spammers. All data is transferred via an encrypted (https secure) session.

NOTE 1: Sometimes your comment might not appear immediately due to site cache (this is cleared every few hours) or it may be caught by automated moderation / anti-spam.

NOTE 2: Comments that break our rules, spam, troll or post via known fake IP/proxy servers may be blocked or removed.
Cheapest Superfast ISPs
  • Hyperoptic £18.00 (*22.00)
    Avg. Speed 30Mbps, Unlimited
    Gift: Code: SPRING19
  • Vodafone £21.00 (*23.00)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • TalkTalk £22.50
    Avg. Speed 36Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • SSE £23.00 (*33.00)
    Avg. Speed 35Mbps, Unlimited (FUP)
    Gift: None
Prices inc. Line Rental | View All
The Top 20 Category Tags
  1. BT (2386)
  2. FTTP (1963)
  3. FTTC (1582)
  4. Broadband Delivery UK (1538)
  5. Politics (1321)
  6. Openreach (1318)
  7. Business (1168)
  8. Statistics (1028)
  9. Mobile Broadband (952)
  10. FTTH (948)
  11. Fibre Optic (933)
  12. Ofcom Regulation (865)
  13. Wireless Internet (854)
  14. 4G (836)
  15. Virgin Media (799)
  16. Sky Broadband (572)
  17. TalkTalk (551)
  18. EE (547)
  19. Vodafone (460)
  20. Security (391)
New Forum Topics
Promotion
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms , Privacy and Cookie Policy , Links , Website Rules , Contact