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Articles for Category Tag - Statistics

Ofcom Tweaks Help UK People Who Struggle to Pay Broadband ISP Bills

17th March, 2022 (0 Comments)

The UK’s communications regulator, Ofcom, has proposed to make a few changes to their ‘Treating Vulnerable Customers Fairly‘ guide, which aims to help the 1.1 million households (5%) that are estimated to still be struggling to afford their broadband and phone (this rises to around 1 in 10 among the lowest-income households).

Three UK Sees Average Mobile Data Usage Per User Hit 19GB

17th March, 2022 (23 Comments)

Mobile operator Three UK has today revealed that the average 4G and 5G data usage (mobile broadband), per customer, per month on their network jumped to 19GB (GigaBytes) in Dec 2021, which is up from 15.8GB a year ago. Ookla (Speedtest.net) also found that they delivered the fastest 5G download speeds in Q3-Q4 2021.

Network cable connected to wifi router on white background.

Study Claims UK Consumers Want Universal Broadband Routers

17th March, 2022 (42 Comments)

A new Uswitch (Opinium) survey of 2,000 UK adults, which was conducted last October 2021, has estimated that there are now 22 million “redundant” broadband ISP routers sitting in British homes, while 76% of respondents want a “universal router” (i.e. one that can be used by any ISP) to help cut e-waste.

Ookla Publish Q4 2021 UK Starlink Satellite Broadband Speeds

16th March, 2022 (9 Comments)

Ookla, which runs the popular Speedtest.net service, has today published their latest Q4 2021 report into the internet download, upload and latency speeds for UK customers on SpaceX’s new Starlink constellation of Low Earth Orbit (LEO) based ultrafast broadband satellites.

Mobile Broadband Speeds on Different iPhone Models Compared

16th March, 2022 (0 Comments)

New data from crowdsourced mobile benchmarking firm Opensignal has compared how the 4G and 5G based UK mobile broadband download and upload speeds compared across Apple’s various iPhone generations (up to the iPhone 13). Unsurprisingly, the latest 5G equipped iPhone 12 and 13 delivered significantly faster performance.

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Switching Survey Claims 7 Million UK Broadband Users Overpaying

10th March, 2022 (6 Comments)

A new survey of 2,000 UK adults has estimated that around 6.95 million households are now out of contract with their current home broadband ISP, which they claim means that all of those customers could be “overpaying” by an average of £162 when out-of-contract (collective total of around £1 billion).

UK Jumps to 4th out of 164 Countries for 2022 Internet Accessibility

23rd February, 2022 (9 Comments)

The 2022 Internet Accessibility Index has just been published by comparison site Broadband Choices, which ranks 164 countries and territories on the quality of their broadband and mobile infrastructure to find the world’s most connected countries. Overall, the United Kingdom managed to jump from 6th to 4th place this year.

Ofcom Crackdown on Number Spoofing to Tackle UK SPAM Calls

23rd February, 2022 (11 Comments)

Last year the national telecoms regulator, Ofcom, estimated that 44.6 million UK people may have received scam calls and text messages during just the three months of summer (here), with 2% of recipients being duped by them. In response, the regulator has today proposed changes to tackle the use of fake phone numbers.

Virgin Media O2 Engineer Talking to Woman

Virgin Media O2 to Cover 23 Million UK Premises with FTTP Broadband UPDATE

18th February, 2022 (41 Comments)

Virgin Media and O2 (VMO2) have today published their combined results for Q4 2021, which finally confirmed their long-awaited plan to extend the operator’s Fibre-to-the-Premises (FTTP) broadband network to cover around 23 million UK premises by 2027 (7 million more than today) via a new Joint Venture.

Opensignal Compares Global Impact of 5G on Mobile Data Speeds

15th February, 2022 (2 Comments)

A new study from crowdsourced mobile benchmarking firm Opensignal has examined how mobile broadband download speeds have changed, across 100 countries, since 5G networks were introduced. For example, average 4G and 5G download speeds in the UK were 39.7Mbps at the end of 2021, up from 21.7Mbps at the start of 2019.

Ofcom Finds Just 55000 UK Homes on a Social Broadband Tariff UPDATE2

15th February, 2022 (14 Comments)

Ofcom has published their latest report on the availability and take-up of cheaper broadband social tariffs from UK ISPs, which finds that – out of an estimated 4.2 million households in receipt of Universal Credit – just 55,000 homes have taken such a package (1.2% of those eligible). The regulator calls on all providers to do more.

INCA Seek Feedback from AltNets to Assess UK Broadband Plans

14th February, 2022 (6 Comments)

The Independent Networks Co-operative Association (INCA), which represents UK alternative broadband ISP networks, has called on AltNets to help it by participating in a new survey assessing the development of the country’s independent networks.

Study of 5G Broadband Speeds and Availability in 16 UK Cities

9th February, 2022 (22 Comments)

Mobile testing firm RootMetrics (Ookla) has today published a new H2 2021 summary of 5G based mobile broadband performance and availability across the United Kingdom, which reveals how each of the primary network operators – EE (BT), Vodafone, Three UK and O2 (VMO2) – performed across 16 of the biggest metro cities.

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Ofcom Shames UK ISP TalkTalk and Shell in Q3 2021 Complaints Study

8th February, 2022 (10 Comments)

Ofcom has today published their latest Q3 2021 (calendar) consumer complaints study, which identified both TalkTalk and Shell Energy as the providers that attracted the most gripes for fixed broadband services, while TalkTalk also took flak for landline phone services and iD Mobile came top for Mobile moans.

Censorship Blocked Website Message by UK ISP

High Court Orders Big UK ISPs to Block Cyberlocker Website

7th February, 2022 (18 Comments)

The High Court has ordered six of the UK’s largest broadband ISPs – Sky Broadband, BT, Plusnet, TalkTalk, Virgin Media and EE – to block customers from accessing a website called Mixdrop, which is described as a “cyberlocker” that facilitated internet piracy (copyright infringement) by allowing users to stream or download TV and film content.

London Full Fibre ISP G.Network Launch Cheaper Social Tariff

7th February, 2022 (3 Comments)

Gigabit-broadband builder G.Network, which is busy investing £1bn to deploy a 10Gbps capable Fibre-to-the-Premises (FTTP) network across London and beyond (here), has today become the latest in a small group of UK ISPs to launch a cheaper social tariff (‘Essential Fibre‘) that is aimed at “Londoners on lower incomes“.

BT Results – FTTP Hits 6.4 Million UK Premises as TV Joint Venture Unveiled

3rd February, 2022 (36 Comments)

The BT Group has published their Q3 2021/22 results, which saw Openreach expand the coverage of gigabit Fibre-to-the-Premises (FTTP) broadband to 6.44 million UK premises (up by +662K vs +615K in Q2) and BT enter into “exclusive discussions” with Discovery to create a 50:50 joint venture with BTSport and Eurosport UK.