Vodafone Tops 1.43 Million UK Broadband and 18.57M Mobile Customers
Mobile network operator and UK ISP Vodafone has today published their Q1 FY25 financial results, which reveals that their fixed broadband base grew again to total 1.427 million customers (up by 44k in Q1 vs 52k in the Q4 FY24) and their mobile base fell a bit to total 18.567 million (down by -71k in Q1 vs +66k in Q4 FY24).
In terms of their UK fixed broadband services, the operator has continued to report strong growth, with a quarterly addition of 44,000 customers – thanks in part to being widely available across both Openreach’s and CityFibre’s national networks. The provider’s full fibre FTTP network coverage can now reach a combined total of 16.2 million UK households (up from 15.3m last quarter).
As for their mobile base, Vodafone reported a quarterly fall of -29,000 in Pay Monthly customers (vs a decline of -9k last quarter) and a decrease of -42,000 in Prepaid / PAYG customers (vs +75k added last quarter). Meanwhile, the operator’s digital prepaid sub-brand, VOXI, continued to grow, with +17,000 extra customers added in the quarter.
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Finally, quarterly mobile broadband (data) usage across their UK network increased to 455,695 TeraBytes (up from 439,462 TB last quarter), which is a positive change after the previous quarter’s unusual fall, but it still doesn’t quite get us back to the 461,048 TB seen in Q3 FY24.
Margherita Della Valle, Vodafone Group CEO, said:
“Our performance in the first quarter is consistent with our full year guidance, which we reiterate today. We continue to deliver strong revenue growth in Africa and Turkey, whilst lower inflation is slowing revenue growth in Europe and accelerating Group EBITDAaL growth. Service revenue for the Group grew 5.4%, although in Germany we saw an expected service revenue decline, following the ongoing impact of the TV law change.
During the last few months, we have announced the final step in reducing our stake in Vantage Towers to 50% for €1.3 billion and commenced our €2 billion share buyback programme following the sale of Spain. We continue to progress our transactions in Italy and the UK as well as the broader transformation of Vodafone, focused on customer experience, Business growth and operational execution in Germany. The actions we are taking now will deliver improved performance and underpin the turnaround of Vodafone.”
Finally, the operator saw their quarterly UK service revenue reach €1,429m (up from €1,409m in the previous quarter). The full report is here (PDF).
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.
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It would be interesting if data transferred was reported as a percentage of installed capacity.
So for example, my 500mbps home broadband, going non-stop at full speed for a 31 day month would be able to transfer 167TB of data. In a typical month, my household consumes 1.2TB, so were using less than 0.8% of the theoretically possible data my connection allows.
Using vodafone full fibre broadband via openreach last 6 months. M
We have no issues and getting 800+ mbps on 910 mbps plan. Good speed and excellent performance and router they provide is very good.
Customer service very helpful compared to community fibre. We left community fibre within 30 days.
Customer service is absolutely shit… And 800 over wired? That would be bad… Over WiFi fair enough
Vodafone had some nice deals and tons of ads, surprising they don’t have more than 2 million. Esp considering that BT hiked prices so much the past few years
They’re a really good isp had my dad with them before an altnet laid fftp in the village, usually get through to a call centre in Glasgow too.
Left Vodafone for 6G Internet. 6GI was terrible and had managed to come to am agreement within 6 months to leave due to poor service. Went to BT for a year contract but it was way too expensive. Went back to Vodafone and the price is a lot cheaper for the same service and customer service isn’t too bad. Unfortunately no FTTP in my area via openreach or Virgin media; brsk are now in the area however I am still in contract with Vodafone.. I spoke to openreach and asked then why they didn’t install FTTP at the same time as brsk due to them using openreach ducts etc and was told I’m not priority. I have neighbours the street behind me who have openreach fttp and I can only get 27 mbps but oh well. Hopefully openreach speed up their fibre rollout.
Also on their home broadband 910. Can confirm the supplied router is very good – it’s the only ISP supplied router that I haven’t immediately got rid of. It consistently gives well over 910 over WiFi to my phone.
In fact, the highest I’ve got from the supplied router is 1001meg – over WiFi! When I’ve been obsessively testing it for days, as you do.
Their mobile phone service has it’s problems, with dropping down to 2G, A LOT. But after getting no help from Vodafone, and scouring this website’s forum and Reddit I discovered that the solution is simply to turn off ‘Allow 2G’ in my phone’s settings – which instantly solved an my issues with signal. This is a big problem for customers who may not be technically minded and I’m some areas I think they’re going to start losing customers unless they adjust their profiles. As I was ready to leave because of this ‘poor signal’, that turned out not to actually be poor signal but just a threshold set too high on their end.
I think that sounds like a problem with your specific phone rather than with the network, but I also have had their home internet for ages with absolutely no problems except for the switch to fibre that openreach cocked up, three times. Vodafone were pretty good at keeping me updated tbh. They’re also 50% cheaper than BT AND I have a static IP.
It’s happening on both Google and Samsung phones, seems to be in certain areas, in the south mostly, with marginal coverage areas. My wife has a Pixel 6 and I have a Pixel 8 Pro, we both had the issue.
I’ve done so much googling on this. From what I can gather it’s too do with the thresholds that are set by Vodafone at which point the phone will give up on a low signal and switch to the next best technology.
I have Vodafone together with their basic black router package for £21 along with a mobile deal I received, which was highly tempting. Never had any problems. I’m also paying the lowest I’ve ever paid for broadband although I’m currently limited to Openreach FTTC.
When full fibre arrives, I’ll upgrade with them along with the router to Pro 2. Cityfibre seem to have stalled, so Openreach is looking more likely as time goes on.
All these prince rises yet they offshore most of the uk staff to VOIS in India and Egypt. Consumer and businesses pay more for less service as all they ever do is go off a script and won’t listen to the customer, infuriating to say the least and being spun around in circles for months when an engineer has confirmed the issue yet the agents cannot raise the correct type of engineer, I’m at a loss!
Numerous problems with their broadband and the off shore call centre is useless