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Articles for Category Tag - Virgin Media

LONDON, UK: British Airways A380 on final approach into London Heathrow on 06 July 2017(Picture by Nick Morrish/British Airways)

Virgin Media O2 UK Offers Free Airport Lounge Access to Delayed Travellers

31st August, 2023 (9 Comments)

Customers of Virgin Media and O2 (VMO2), specifically those who are currently facing airport delays of 60 minutes or more at over 500 airports around the world – something that has been in the news quite a lot this week, are being offered free access via up to four passes to 1,200 airport lounges.

mobile network speed test on UK smartphone

5G Download Speeds Have Fallen in 9 out of 12 UK Regions

31st August, 2023 (18 Comments)

Internet benchmarking firm Ookla, which operates the popular broadband and mobile network performance testing service Speedtest.net, has revealed that 5G based mobile broadband download speeds have fallen across most regions of the UK over the past year. But despite this, overall data speeds (4G + 5G) have increased.

Which? Accuse ISP Virgin Media UK of Unlawful Customer Contracts

24th August, 2023 (19 Comments)

A team of legal experts at Which? have today accused broadband ISP Virgin Media (VMO2) of potentially breaching consumer contract law by “effectively [maintaining] a licence to impose unlimited [price] increases” through their Terms & Conditions (T&Cs) for existing customers. The consumer magazine wants Ofcom to investigate.

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What is “Fibre” Broadband? UK ISPs Respond to Ofcom’s Call for Clarity

22nd August, 2023 (56 Comments)

A few months ago Ofcom launched a new consultation that proposed to only allow broadband ISPs to use the terms “fibre” and “full-fibre” on their sites and in contracts “if their network uses fibre-optic cables all the way from the exchange to the home” (FTTP). But feedback suggests that the biggest providers are not supportive.

Broadband ISP Virgin Media O2 UK Still Non-committal on IPv6

14th August, 2023 (35 Comments)

Seven years have now passed since broadband ISP Virgin Media (VMO2) first informed us that they finally planned to adopt the Internet Protocol v6 (IPv6) addressing standard by mid-2017 (here) and we’re still waiting. Customers of the provider keep asking us for a progress update, but sadly the answer remains unclear.

O2 UK 4G Coverage Map of Horning Norfolk

Signal Woes After O2 UK Shuts Norfolk Mobile Mast Due to MoD Radar

8th August, 2023 (16 Comments)

Customers of mobile operator O2 (VMO2) in the rural Norfolk (England) village of Horning have complained of signal problems after one of the operator’s key mobile masts in the area was disconnected, which was done in order to avoid it causing interference with a new Ministry of Defence (MoD) radar dome.

Virgin Media O2 UK Launch Smartphone Overpayment Calculator

8th August, 2023 (10 Comments)

Mobile operator O2 (VMO2) has today continued their campaign against abuse of airtime contracts that cover the cost of both your handset and mobile plan, which can leave some consumers overpaying for mobile phones they already own, by launching a new online calculator to help check if you’ve overpaid for your Smartphone.

Court Rejects BT Attempt to Sue Virgin Mobile Over Migrations UPDATE

2nd August, 2023 (7 Comments)

The High Court has thrown out a “fanciful” legal challenge by EE (BT) against Virgin Media (VMO2), which last year (here) accused the UK operator of having migrated customers away from their then EE powered Mobile Virtual Network Operator (MVNO) platform – Virgin Mobile – before the agreement had been concluded.

Virgin Media O2 Business Launch UK Portable 5G Private Network

2nd August, 2023 (0 Comments)

Broadband and mobile giant Virgin Media O2 Business (VMO2) has today announced somewhat of a UK first by becoming the first telecoms operator to launch a commercially-available portable 5G private network (PN), which is currently under trial at a number of UK businesses and harnesses Nokia’s 5G Standalone (SA) tech.

Virgin Media Adds 14 New Themed TV Channels At No Extra Cost

1st August, 2023 (9 Comments)

Customers of UK broadband ISP Virgin Media (VMO2), specifically those who take their pay TV service via one of the operator’s TV 360, STREAM or v6 box platforms, may like to know that the provider has today launched 14 new “themed” (FAST) TV channels for no extra cost.

NET CHECK Mobile Testing Names Vodafone UK Best for London

1st August, 2023 (6 Comments)

A new benchmark of mobile network performance (voice and broadband) across the Greater London area, which was conducted by the little known NET CHECK organisation, has revealed that Vodafone UK beat rivals at EE (BT), Three UK and O2 (Virgin Media) to be named as the best performing operator.

Better Rural Broadband and Mobile Could Boost UK Economy by £65.1bn

1st August, 2023 (9 Comments)

New research from network operator Virgin Media (VMO2) and economic consultancy Cebr has claimed that £65.1bn could be added to the UK economy and employment could be increased by 6.8% (creating an additional 284,000 new jobs), but only provided all rural areas get access to “excellent digital connectivity“.

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BDUK Start Procurement on Cross Regional UK Gigabit Broadband Rollout

31st July, 2023 (8 Comments)

The Government’s Building Digital UK agency has started the procurement phase for the award of their first major Cross-Regional Supplier Framework (Type C) contract under the £5bn rural Project Gigabit broadband rollout scheme, which could see a single network operator being picked to help cover some of the most challenging areas.

virgin media o2 engineer at work over trench 2021

Virgin Media O2 UK via nexfibre Bring FTTP Broadband to Crewe

27th July, 2023 (35 Comments)

Broadband ISP Virgin Media (VMO2) has confirmed that their 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) broadband network, via wholesale network partner nexfibre, is being expanded to cover the town of Crewe in Cheshire (England).

complaints ofcom report isp broadband tv phone mobile

TalkTalk Tops Ofcom’s Broadband Complaints Table for Q1 2023 UPDATE

27th July, 2023 (11 Comments)

Ofcom’s latest quarterly (Q1 2023) study of UK consumer complaints has named and shamed TalkTalk for attracting the most consumer gripes about both fixed line broadband and landline phone services (making a change from Shell Energy), while BT did the same for both Pay Monthly Mobile and Pay TV services.

Virgin Media O2 UK Cuts 2,000 Jobs as Broadband Customers Fall UPDATE2

25th July, 2023 (39 Comments)

Broadband ISP and mobile giant Virgin Media and O2 (VMO2) have published their Q2 2023 results, which saw their fixed broadband base fall by -15,300 in the quarter to total 5,667,300 (vs 28.8k added in Q1) and the operator confirm earlier reports (here) of 2,000 job cuts. But they also accelerated their nextfibre FTTP reach by 175,500 premises.

RootMetrics Study Names Best UK Mobile Networks for H1 2023

25th July, 2023 (3 Comments)

Mobile benchmarking firm RootMetrics (Ookla) has published their latest biannual H1 2023 study of UK mobile network (4G and 5G) and mobile broadband performance, which sees EE (BT) continue to pick up awards across all of the categories. But in terms of 5G data speeds, Three UK remains the operator to beat.