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Virgin Media O2 UK Offers Free Airport Lounge Access to Delayed Travellers

Thursday, Aug 31st, 2023 (9:09 am) - Score 1,688
LONDON, UK: British Airways A380 on final approach into London Heathrow on 06 July 2017(Picture by Nick Morrish/British Airways)

Customers of Virgin Media and O2 (VMO2), specifically those who are currently facing airport delays of 60 minutes or more at over 500 airports around the world – something that has been in the news quite a lot this week, are being offered free access via up to four passes to 1,200 airport lounges.

The lounge access offer is valid until 30th September 2023, “while stocks last – subject to availability“. Each customer can redeem one code per month for the next 5 months. Each code allows you to register up to two flights, so your outward and return journeys for example if these fall within 14 days of each other. The SmartDelay lounge access voucher is then valid for 3 months from the date of issue and can be used once.

NOTE: Airport lounges often give you comfy seats, complimentary food and drink and free WiFi.

Customers planning to travel abroad can tap “Use Now” on the O2 Priority app to claim a unique code, which can be used once for the next five months (this will work for them and up to three guests they’re travelling with). But they’ll need to register “at least two hours” BEFORE their flight departure time to access the airport lounge perk, which may be a bit awkward if you only find out about a protracted delay outside that window.

Gareth Turpin, Chief Commercial Officer at VMO2, said:

“With thousands of passengers left in limbo waiting for flights, we’re offering our customers the chance to take advantage of luxury lounges at more than 500 airports around the world. Whether it’s grabbing a free drink, a bite to eat or charging their phone before they head off, Priority members can wait in comfort until their flight is ready to go.”

This is quite a generous offer, providing you’re able to avail of it, since lounge access often isn’t the cheapest of things for those who aren’t members of an existing travel scheme. As a side note, O2’s customers jetting off to Europe for their vacation can also still enjoy inclusive EU roaming (up to 25GB of data).

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By Mark Jackson
Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook and .
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9 Responses
  1. Avatar photo Bubbles says:

    Now if only they could spend the same on a decent reliable mobile network that doesn’t fall flat on its backside when someone sends a WhatsApp message

  2. Avatar photo Gigabit says:

    I am sure the usual O2 haters will be in here.

    In Clapham Junction last Friday, in the pub, I was on EE and O2. EE had one bar of band 20 that didn’t work, not even for calls! On O2 I had 5G N78 and band 40, which was delivering 100-200Mbps. This was round the corner from one of the busiest stations in the world.

    EE clearly has more work to do, perhaps they should stop being so arrogant and actually work on some indoor coverage?

  3. Avatar photo Ash S says:

    @Gigabit That might be your experience but mine is completely different, standing in the middle of Birmingham with full signal on o2 but its so congested you can’t even sent a what’s app message or find out when the next train is. EE or 3 across the whole city doesn’t have this issue, o2 pretty useless across most of the midlands.

    1. Avatar photo Gigabit says:

      That’s fair enough but your experience is no more or less valid than mine. Just because you had a bad experience does not mean O2 is overall bad just as my bad experience with EE doesn’t mean overall EE is bad either. At the end of the day, I would not recommend O2 to you as it clearly doesn’t work where you need it! 🙂

      I don’t recommend O2 to many people outside the M25 but within I do because they’re so much better indoors in my own experience. Vodafone are a close second with EE and Three way behind but again this is just my experience. Get PAYG SIMs and try them out for yourself and pick the best, the beauty is you’ve got so many choices!

  4. Avatar photo Not a Spot Reviewer says:

    The spot reviewers strike again, one person’s experience at that point in time affected by SO many variables don’t represent the mobile network as a whole, if it works for your usage case then great but basing a whole network based on one experience in a pub, station or anywhere for that matter is a pointless waste of time, so much negativity on here for what is a positive story.

    Good on o2 for trying to offer customers something extra, especially when flights are all over the place, it might cause some confusion over lounges they can access so I hope they’re clear in their wording.

  5. Avatar photo Gigabit says:

    @Not a Spot Reviewer great post, I was just trying to offer a counter to the usual “O2 is hopeless and doesn’t work”, as we get on every post about O2 but oddly not about EE.

    My advice is always the same: get a PAYG SIM and try out all the networks and choose the best one for where you live and work. My parents happen to be on Vodafone because it works best at home, I am on O2 because it works best here etc.

  6. Avatar photo Not a Spot Reviewer says:

    Gigabit, thanks for acknowledging my points, but also not taking the personally, means a lot when two people can agree to disagree and also move forward with different ways of dealing with things.

    I agree with the PAYG method but I fear many of the public just don’t see mobile networks the same way we do.

  7. Avatar photo Pepstar says:

    I’m with Virgin Media for broadband and have just registered for my trip abroad in a few weeks, seems a good deal to me!

  8. Avatar photo Anon says:

    Like Gigabit mentioned, O2 have very good coverage within the M25.

    On my side of outer London, there’s monopoles everywhere with antennas on top of buildings and apartment blocks. Plenty of small cells on the sides of buildings too.

    For comparison, O2 has 8-10 masts in my hometown while EE only has 2-3.

Comments are closed

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