By this time I had been worrying myself sick as all I could think was that my personal details had been stolen and if someone was using my account fraudulently abroad then what else were they using? I had a genuine fear that my bank account details may have also been stolen amongst other things. This was the only explanation I could come up with for Sky to wrongly accuse me of viewing abroad.

After a period of again 30 mins on the phone I was eventually passed through to a Steven Clark who said he was the customer services line manager. He told me that there was at present a criminal investigation into a company that had been set up and was currently installing Sky illegally abroad and that my postal code area was involved with this. He gave me examples of different addresses on my road that were being abused.

I was pacified by this story until I walked to the addresses 36 & 41 to speak to them about having their accounts switched off and what we could do about the situation. The lady at number 36 didn’t even have Sky and number 41 were stunned by my story as they still had full Sky viewing and broadband and knew nothing about this at all.

This now means that all calls I have to make are on my mobile and my son cannot contact me in emergency like today. What have I actually done to deserve all this?? I’m so frustrated/upset/confused by it all.